Room was okay, but smell of the 1st floor was even flowing up the elevator….urine smell was terrible we didn’t stay for time we paid for…
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酒店回复: Dear Robin,Thank you for sharing your thoughts on your recent stay. I apologize for the unpleasant odor you encountered during your visit. Our team is committed to ensuring a clean and comfortable environment for all our guests, and we will promptly address this issue. Your experience is important to us, and we hope to provide a better visit in the future.
5.0分
其他
Great condition of hotel and area.
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酒店回复: Dear Billie,Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay with us here in Knoxville! Our team works hard to ensure a pleasant experience for all our guests, and we hope to welcome you back again soon.
2.0分
商务出差
Unfortunately, no room cleaning for whole period of stay. I asked once, but still no cleaning. Room key stoped working twice. Staff was kind.
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酒店回复: Dear Koji,Thank you for your review and for complimenting our team's delightful service. However, we are disappointed that your overall experience did not meet your expectations, and we apologize for any inconvenience. Rest assured, we will correct any issues with the door keys and share your comments with housekeeping to ensure we deliver excellent service. It was an honor having you as our guest, and we hope you will consider a return visit the next time you are in the area to allow us another opportunity to change your perceptions.
这是一家很棒的酒店，而且离高速公路非常近！住得愉快！
干净舒适
Room was okay, but smell of the 1st floor was even flowing up the elevator….urine smell was terrible we didn’t stay for time we paid for…
Great condition of hotel and area.
Unfortunately, no room cleaning for whole period of stay. I asked once, but still no cleaning. Room key stoped working twice. Staff was kind.