Clean room. Called ahead to make sure there was room for my trailer staff was helpful. Bar was relaxing
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酒店回复: I’m so glad you enjoyed our hotel, service, and amenities! Thank you for your time in reviewing your stay, and we hope to host you again soon.
5.0分
家庭亲子
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Staff was super friendly and helpful but was not impressed with property. Multiple “not in service” signs, shower doors wouldn’t stay shut so water everywhere. I paid too much for that stay
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酒店回复: We are committed to creating unforgettable experiences, and I sincerely apologize that your visit did not meet our standards of excellence. Your feedback is greatly appreciated, as it helps us recognize our strengths and identify areas for improvement. Thank you for sharing your thoughts; your insights are essential for us to continually enhance our service.
2.0分
其他
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The staff and front desk were very friendly and responsive. The hotel is a bit worn out. In the am it appeared that 4 vehicles in the front lot were broken into and had their windows broken. The grounds had litter. The chinese buffet next door looks disgusting and dirty. Not a great spot. The hotel appears to be heading in that same direction.
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酒店回复: Thank you for recognizing our dedicated staff. However, I am sorry to hear that you did not enjoy your stay. We live and work in this area and generally find it to be very safe. Unfortunately, despite our best efforts, crime can still occur. I sincerely apologize for this happening and for the disappointment and frustration it caused. We have been in contact with the local authorities and have reached out to those affected. We are committed to providing an excellent experience for our guests, and we continuously strive to improve. Your feedback is very valuable to us, and we will consider your comments as we work on enhancing our property. We hope to have the opportunity to serve you better in the future.
5.0分
其他
The staff were great. The room was clean and spotless. Aloft is my favorite hotel.
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酒店回复: It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service and clean rooms while visiting. Your feedback is helpful, and I thank you for taking the time to share. We are delighted to be your hotel of choice when in the area.
5.0分
情侣出游
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My husband and I really enjoyed our stay! It was clean, quiet and convenient to dining and shopping as well as close to the Riverbank’s Zoo. We would definitely stay again.
5.0分
其他
I’m a local and I needed a place to get some alone time. Staff were friendly and helpful the hotel and room were clean.
5.0分
商务出差
Great staff
The staff was very nice and friendly. The rooms are clean and modern. Price is about as high as I'll go for a normal hotel stay.
3.0分
其他
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Overll it's a nice hotel. My biggest complaint was the bed!!!! The bed had a freaking sink hole in it! I called to see if we could get another room and was told they had no more suites. We were so uncomfortable that night! They could do a little better with the cleaning. There were a few spots on the floor by the door that was over looked by the mop. There were some stains on the couch and the ironing board was nasty! Would I stay again......probably not.
4.0分
其他
Room had a smell that really bothered my husband. Door to bathroom and hall needs renovated. Shower was very nice!
3.0分
家庭亲子
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Carpets throughout the rooms, hallways, & fitness center are horribly smelly and overpowering attempts to cover up the smell making it worse. Parking lot is atrocious.
Clean room. Called ahead to make sure there was room for my trailer staff was helpful. Bar was relaxing
Staff was super friendly and helpful but was not impressed with property. Multiple “not in service” signs, shower doors wouldn’t stay shut so water everywhere. I paid too much for that stay
The staff and front desk were very friendly and responsive. The hotel is a bit worn out. In the am it appeared that 4 vehicles in the front lot were broken into and had their windows broken. The grounds had litter. The chinese buffet next door looks disgusting and dirty. Not a great spot. The hotel appears to be heading in that same direction.
The staff were great. The room was clean and spotless. Aloft is my favorite hotel.
My husband and I really enjoyed our stay! It was clean, quiet and convenient to dining and shopping as well as close to the Riverbank’s Zoo. We would definitely stay again.
I’m a local and I needed a place to get some alone time. Staff were friendly and helpful the hotel and room were clean.
Great staff
The staff was very nice and friendly. The rooms are clean and modern. Price is about as high as I'll go for a normal hotel stay.
Overll it's a nice hotel. My biggest complaint was the bed!!!! The bed had a freaking sink hole in it! I called to see if we could get another room and was told they had no more suites. We were so uncomfortable that night! They could do a little better with the cleaning. There were a few spots on the floor by the door that was over looked by the mop. There were some stains on the couch and the ironing board was nasty! Would I stay again......probably not.
Room had a smell that really bothered my husband. Door to bathroom and hall needs renovated. Shower was very nice!
Carpets throughout the rooms, hallways, & fitness center are horribly smelly and overpowering attempts to cover up the smell making it worse. Parking lot is atrocious.