酒店回复: Gracias por tomarse el tiempo de compartir su experiencia en el Inn at Lebanon. Lamentamos sinceramente saber que su estancia no cumplió con sus expectativas debido a la limpieza y a la disponibilidad del desayuno. Sus comentarios sobre la limpieza y los olores son muy valiosos para nosotros y serán tomados en cuenta para mejorar nuestros estándares.Respecto a la oferta de desayuno, entendemos su frustración y nos disculpamos por los inconvenientes que experimentó. Nos esforzamos por ofrecer una experiencia agradable a todos nuestros huéspedes, y su feedback nos ayudará a identificar áreas donde necesitamos mejorar.Agradecemos su sinceridad y esperamos que nos brinde otra oportunidad en el futuro para ofrecerle una experiencia más positiva.
5.0分
其他
原文
翻译提供方：Google
没什么可抱怨的，我们推荐它。
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酒店回复: Nous vous remercions sincèrement pour votre magnifique évaluation de 10 étoiles ! Votre recommandation signifie beaucoup pour nous et nous sommes ravis d'apprendre que votre séjour a été à la hauteur de vos attentes. Nous nous efforçons de fournir une expérience mémorable à tous nos clients, et c'est un plaisir de savoir que nous avons réussi avec vous. Votre satisfaction est notre priorité, et vos commentaires positifs sont une source d'inspiration pour notre équipe.Nous espérons avoir le plaisir de vous accueillir à nouveau à l'Inn at Lebanon lors de votre prochaine visite.
1.0分
其他
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The rooms had stains. The bathroom was disturbingly disgusting. Telling guests they need to clean up after themselves is not customer comfort. The hotel owners failed to understand guest paid to stay, not paying the hotel staffs to tell guests to clean after themselves. There is no reason for a gym since the gym room is a size to fit 3 people.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay at the Inn at Lebanon. We sincerely apologize for the cleanliness issues you encountered in your room and bathroom; this is not the standard we strive to uphold. Your concerns about the cleanliness and maintenance of our facilities are taken seriously, and we will address them with our housekeeping team to ensure improvements are made.We understand that communication regarding cleaning expectations can be sensitive, and we appreciate your perspective on this matter. Your insights are valuable as we aim to enhance our guest experience.Regarding the gym space, we recognize that it may not meet the expectations of all guests, and we are continually evaluating our amenities to better serve our visitors.Thank you again for your feedback. We hope to have the opportunity to provide you with a more satisfactory experience in the future.
2.0分
其他
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Came to renfair and stayed here because it was available and affordable (around $130 for a king room for then night). Felt like a giant short-stay motel. Staff was friendly enough. Whole building smelled like it was being covered up with cheap air freshener. Needs a lot of updating.
There is a bar/restaurant that appears to be permanently closed.
Not much nearby.
Wouldn’t recommend it unless it’s a must.
See photos
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酒店回复: Thank you for taking the time to share your experience with us. We appreciate your feedback regarding your recent stay while attending the renfair. It's great to hear that you found our staff friendly; they strive to create a welcoming atmosphere for all our guests.We sincerely apologize for the issues you encountered during your stay. Your comments about the air freshener and the need for updates are taken seriously, and we are continuously working to enhance our facilities to better serve our guests. We regret that the bar/restaurant was not available during your visit, as we understand this can impact the overall experience.We value your insights and hope to improve based on the feedback provided. Thank you once again for your thoughts, and we hope to have the opportunity to welcome you back in the future under better circumstances.
4.0分
情侣出游
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It’s been a few years since we last stayed. It was a pleasure to have free breakfast now included. The food was fresh & hot. Wonderful variety of breakfast options. Renovation will be underway on the rooms. The bathrooms are antiquated but the sleeping areas were perfect. Polite & kind staff during all hours.
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酒店回复: Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the complimentary breakfast and found the food fresh and hot, along with a wonderful variety of options. It’s always our aim to start our guests' day on a positive note.We appreciate your feedback regarding the bathrooms and are excited to inform you that renovations are indeed on the horizon. Your comments about the sleeping areas being perfect and our staff being polite and kind are truly heartening. We take pride in our team's commitment to providing exceptional service at all hours.Thank you once again for your valuable insights, and we look forward to welcoming you back to the Inn at Lebanon in the future.
3.0分
其他
Queen bed seemed more like a full. Pillows were not comfortable. TV small and picture was not good. Breakfast was pretty bad - hard pancakes.
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酒店回复: Thank you for sharing your feedback regarding your recent stay at the Inn at Lebanon. We sincerely appreciate your insights, as they help us understand how we can improve our guest experience.We regret that the queen bed did not meet your expectations and that the pillows were not comfortable during your stay. Your comfort is important to us, and we will look into these concerns to ensure a more restful experience for future guests.Additionally, we apologize for the issues you encountered with the television and the breakfast quality. We strive to provide a pleasant start to each day, and it seems we fell short in this instance. Your comments will be shared with our team for review and improvement.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for a better experience in the future.
1.0分
家庭亲子
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I wasn’t sleeping there. I did cancel the same night. I got there. I asked for refund. My kids and I had an extra he feeling as soon we enter in the room. The smelling of the room was too strong for us. I’m sorry if my review is very poor. We didn’t stay for any night. I can’t say nothing about breakfast we were stay there for less than 2 hours.
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酒店回复: Thank you for taking the time to share your experience with us. We sincerely apologize for the discomfort you and your children encountered during your brief visit. It is concerning to hear that the room did not meet your expectations, particularly with regards to the smell and overall ambiance.We understand how important a comfortable environment is, especially when traveling with family. Your feedback is valuable, and we will certainly be addressing your concerns with our housekeeping team to ensure that our rooms are welcoming and pleasant for all guests.We appreciate your honesty, and we are truly sorry that we could not provide you with a satisfactory experience. If you decide to give us another chance in the future, we would love to provide you with a stay that meets your expectations.
3.0分
情侣出游
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Cons out dated bathroom, cracked walls that were patched, smelled of dirty mop and fabaloso, breakfast was option of eggs sausage, toast, burnt pancakes, mini muffins, coffee, apple juice, and milk. Pros comfortable bed,quiet, pleanty of parking, great location close to stores and pleanty of restaurants.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay at the Inn at Lebanon. We appreciate your insights, as they help us understand our guests' experiences.We regret to hear that the condition of the bathroom and the cleanliness did not meet your expectations. Your comments about the cracked walls and the odor are important to us, and we will address these concerns with our maintenance team to ensure a more pleasant environment for future guests.We are pleased to hear that you found our beds comfortable and enjoyed the peaceful atmosphere during your stay. Our location is indeed a highlight, and it’s great to know you appreciated the convenience of nearby stores and restaurants. We value your input regarding our breakfast offerings, and we will continue to explore ways to enhance our menu to better meet our guests' preferences.Thank you once again for your review, and we hope to welcome you back in the future for an improved experience.
员工很友好，房间很棒，泳池也不错，大堂里还有彩票游戏。
好评！
房子很脏，而且气味难闻。我几次想吃早餐，结果早上7点或其他时间都没吃。总而言之，房子破旧不堪，脏兮兮的。他们不应该把早餐包含在房费里，因为他们从来都不提供。简直是骗局。
没什么可抱怨的，我们推荐它。
The rooms had stains. The bathroom was disturbingly disgusting. Telling guests they need to clean up after themselves is not customer comfort. The hotel owners failed to understand guest paid to stay, not paying the hotel staffs to tell guests to clean after themselves. There is no reason for a gym since the gym room is a size to fit 3 people.
Came to renfair and stayed here because it was available and affordable (around $130 for a king room for then night). Felt like a giant short-stay motel. Staff was friendly enough. Whole building smelled like it was being covered up with cheap air freshener. Needs a lot of updating.
There is a bar/restaurant that appears to be permanently closed.
Not much nearby.
Wouldn’t recommend it unless it’s a must.
See photos
It’s been a few years since we last stayed. It was a pleasure to have free breakfast now included. The food was fresh & hot. Wonderful variety of breakfast options. Renovation will be underway on the rooms. The bathrooms are antiquated but the sleeping areas were perfect. Polite & kind staff during all hours.
Queen bed seemed more like a full. Pillows were not comfortable. TV small and picture was not good. Breakfast was pretty bad - hard pancakes.
I wasn’t sleeping there. I did cancel the same night. I got there. I asked for refund. My kids and I had an extra he feeling as soon we enter in the room. The smelling of the room was too strong for us. I’m sorry if my review is very poor. We didn’t stay for any night. I can’t say nothing about breakfast we were stay there for less than 2 hours.
Cons out dated bathroom, cracked walls that were patched, smelled of dirty mop and fabaloso, breakfast was option of eggs sausage, toast, burnt pancakes, mini muffins, coffee, apple juice, and milk. Pros comfortable bed,quiet, pleanty of parking, great location close to stores and pleanty of restaurants.