It is a good place to stay when you are passing through. I don't suggest long stays with kids. Two story with no elevator, keep in mind when booking accessibility rooms. It was perfect for my husband and I to stop at a half way mark from Redmond, Oregon to Tumwater, Washington.
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酒店回复: Dear Guest,Thank you for sharing your detailed feedback. We are glad to know our location worked well for your trip and provided a comfortable stop during your travels. We appreciate your note regarding accessibility needs and the two-story layout. Your comments will be reviewed with our team as we continue improving the overall guest experience for future stays.Sincerely, Hotel Manager
1.0分
其他
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Front desk staff could not be bothered with me at check in and in the morning I noticed three Cockroaches on my floor with eggs in the bathroom. I checked out immediately.
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酒店回复: Dear Guest,Thank you for sharing your experience. We regret the inconvenience caused during check-in in along with the cleanliness concerns you observed. Your feedback has been noted and will be addressed with the appropriate teams as we continue working to strengthen comfort, attentiveness, and the overall guest experience. Hope you will visit again.Sincerely, Hotel Manager
5.0分
其他
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The night shift clerk that worked on 11/13.
He was so nice and polite and had so much information around the area.
The morning shift clerk, on 11/14 in the morning early shift.
She was absolutely phenomenal, courteous, attentive and most of all showed the best customer service.
I wish I took her name.
She made me want to come back and book another hotel room
The reason why she stood out, she went out of her way to help me check out when my sister-in-law was still in the room. I had to leave for work and she was willing to check me out as soon as she left..
She gave me clear instructions and she was able to check me out with no problem.
She made all the breakfast area, so nice tidy, clean, and professional.
I work in a visual atmosphere and marketing for a huge commercial multifamily company.
And she stood out to me.
Great job because of your service I’m gonna come back again!!
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酒店回复: Dear Guest,Thank you for your wonderful feedback. We are thrilled to know our night and morning front desk team made such a positive impression during your stay. It is great to hear that their professionalism, helpfulness, and dedication stood out to you. We truly value your appreciation and look forward to welcoming you back soon.Sincerely, Hotel Manager
3.0分
其他
The breakfast was subpar. They could’ve at least had some bagels and cream cheese.
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酒店回复: Dear Guest,Thank you for sharing your thoughts. We have noted your suggestion regarding breakfast variety, including items like bagels and cream cheese. Our team will review this with the appropriate department to enhance the overall selection. Your feedback helps us continue improving the guest experience. Hope you will visit again.Sincerely, Hotel Manager
4.0分
其他
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Staff was very friendly. When I asked about coffee, the reception person offered to make a fresh pot. I studied in the small lobby for about 4 hours - it was comfortable and peaceful. I did kill a roach in my room (bottom floor, near side exit) -- first one I've ever seen on the West coast.
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酒店回复: Dear Guest,Thank you for sharing your experience. We are glad the friendly staff, fresh coffee, and peaceful lobby made your stay comfortable and welcoming. Your feedback about the pest issue has been noted and will be reviewed with our team to ensure prompt attention. We remain focused on maintaining a clean and relaxing environment and look forward to providing an even smoother stay on your next visit.Sincerely, Hotel Manager
2.0分
其他
The bathrooms and rooms are not cleaned properly. Hairs in the floor. Old stains in the bath tab. Bed linens fading from white with stains
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酒店回复: Dear Guest,Thank you for sharing your feedback. We regret the inconvenience caused by the cleanliness issues you encountered. Your comments regarding the bathroom, linens, and overall upkeep have been shared with our housekeeping team for immediate attention. We appreciate your input and are committed to improving your experience on your next visit.Sincerely, Hotel Manager
2.0分
其他
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The hot tub had like floating white stuff in it after I rinsed it out several times and the bed was so hard that it hurt your back but other than that, everything was OK oh and the pool smelled like really moldy
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酒店回复: Dear Guest,Thank you for sharing your experience. We are glad certain parts of your stay were satisfactory. We have noted your concerns regarding the hot tub, pool odor, and bed comfort, and our maintenance and housekeeping teams will look into these areas to ensure improved guest comfort moving forward. Hope you will visit again.Sincerely, Hotel Manager
1.0分
商务出差
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The check-in experience was unsettling, as I encountered someone who was extremely ill and coughing without covering her mouth. Upon entering the room, I was shocked by its filth. The bed sheets were stained with long hairs, and the laminated floors were clearly unclean, with leftover food scattered on the surface. The bathtub lacked ADA handles and had open holes with visible mold buildup.
I also found a towel that had long hairs wrapped around it. I used that towel to stand on as I scooted to the bed where my socks were located. After putting on my socks, I examined the towel and noticed it was dark brown and black, indicating how dirty the floor was.
Additionally, the breakfast provided was stale and unappetizing. Overall, this was a terrible experience.ionally, the breakfast provided was stale and unappetizing. Overall, this was a terrible experience.
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酒店回复: Dear Guest,Thank you for sharing your detailed feedback. We regret the inconvenience caused during your stay and have noted your concerns regarding cleanliness, breakfast quality, and ADA features. These matters will be addressed with our housekeeping and maintenance teams to ensure higher standards and improved guest comfort during your next visit. We hope to offer a better experience on your next visit.Sincerely, Hotel Manager
1.0分
情侣出游
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COCKROACHES!!! Woke up at 2am, went to the bathroom. When I turned on the light, cockroaches scattered throughout the room and bathroom. Disgusting! There was also feces of some kind under the desk. And the sink would not drain.
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酒店回复: Dear Guest,We regret that you experienced cleanliness concerns during your stay. Guest safety and hygiene are top priorities, and your comments regarding pest control and maintenance have been noted for immediate review. Our team conducts regular pest prevention treatments, and this situation will be addressed promptly to maintain a clean and comfortable environment for all guests.Sincerely, Hotel Manager
3.0分
其他
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The room was clean but the bed was old and needs replacing. The pillows were flat and no amount of fluffing helped. I ended up going to the store to purchase one. It was quiet and close to shopping and dining so that was really nice. The staff was really nice and seemed to be happy with their job. The price was good.
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酒店回复: Dear KARYLLA,We are glad you enjoyed the clean room, quiet atmosphere, and convenient location near shopping and dining. Your comments about the bed and pillows have been noted for review with our management team. We appreciate your kind words about our friendly staff and great value. We look forward to welcoming you back soon.Sincerely, Hotel Manager
It is a good place to stay when you are passing through. I don't suggest long stays with kids. Two story with no elevator, keep in mind when booking accessibility rooms. It was perfect for my husband and I to stop at a half way mark from Redmond, Oregon to Tumwater, Washington.
Front desk staff could not be bothered with me at check in and in the morning I noticed three Cockroaches on my floor with eggs in the bathroom. I checked out immediately.
The night shift clerk that worked on 11/13.
He was so nice and polite and had so much information around the area.
The morning shift clerk, on 11/14 in the morning early shift.
She was absolutely phenomenal, courteous, attentive and most of all showed the best customer service.
I wish I took her name.
She made me want to come back and book another hotel room
The reason why she stood out, she went out of her way to help me check out when my sister-in-law was still in the room. I had to leave for work and she was willing to check me out as soon as she left..
She gave me clear instructions and she was able to check me out with no problem.
She made all the breakfast area, so nice tidy, clean, and professional.
I work in a visual atmosphere and marketing for a huge commercial multifamily company.
And she stood out to me.
Great job because of your service I’m gonna come back again!!
The breakfast was subpar. They could’ve at least had some bagels and cream cheese.
Staff was very friendly. When I asked about coffee, the reception person offered to make a fresh pot. I studied in the small lobby for about 4 hours - it was comfortable and peaceful. I did kill a roach in my room (bottom floor, near side exit) -- first one I've ever seen on the West coast.
The bathrooms and rooms are not cleaned properly. Hairs in the floor. Old stains in the bath tab. Bed linens fading from white with stains
The hot tub had like floating white stuff in it after I rinsed it out several times and the bed was so hard that it hurt your back but other than that, everything was OK oh and the pool smelled like really moldy
The check-in experience was unsettling, as I encountered someone who was extremely ill and coughing without covering her mouth. Upon entering the room, I was shocked by its filth. The bed sheets were stained with long hairs, and the laminated floors were clearly unclean, with leftover food scattered on the surface. The bathtub lacked ADA handles and had open holes with visible mold buildup.
I also found a towel that had long hairs wrapped around it. I used that towel to stand on as I scooted to the bed where my socks were located. After putting on my socks, I examined the towel and noticed it was dark brown and black, indicating how dirty the floor was.
Additionally, the breakfast provided was stale and unappetizing. Overall, this was a terrible experience.ionally, the breakfast provided was stale and unappetizing. Overall, this was a terrible experience.
COCKROACHES!!! Woke up at 2am, went to the bathroom. When I turned on the light, cockroaches scattered throughout the room and bathroom. Disgusting! There was also feces of some kind under the desk. And the sink would not drain.
The room was clean but the bed was old and needs replacing. The pillows were flat and no amount of fluffing helped. I ended up going to the store to purchase one. It was quiet and close to shopping and dining so that was really nice. The staff was really nice and seemed to be happy with their job. The price was good.