The bathrooms and rooms are not cleaned properly. Hairs in the floor. Old stains in the bath tab. Bed linens fading from white with stains
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酒店回复: Dear Guest,Thank you for sharing your feedback. We regret the inconvenience caused by the cleanliness issues you encountered. Your comments regarding the bathroom, linens, and overall upkeep have been shared with our housekeeping team for immediate attention. We appreciate your input and are committed to improving your experience on your next visit.Sincerely, Hotel Manager
2.0分
其他
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The hot tub had like floating white stuff in it after I rinsed it out several times and the bed was so hard that it hurt your back but other than that, everything was OK oh and the pool smelled like really moldy
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酒店回复: Dear Guest,Thank you for sharing your experience. We are glad certain parts of your stay were satisfactory. We have noted your concerns regarding the hot tub, pool odor, and bed comfort, and our maintenance and housekeeping teams will look into these areas to ensure improved guest comfort moving forward. Hope you will visit again.Sincerely, Hotel Manager
1.0分
商务出差
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The check-in experience was unsettling, as I encountered someone who was extremely ill and coughing without covering her mouth. Upon entering the room, I was shocked by its filth. The bed sheets were stained with long hairs, and the laminated floors were clearly unclean, with leftover food scattered on the surface. The bathtub lacked ADA handles and had open holes with visible mold buildup.
I also found a towel that had long hairs wrapped around it. I used that towel to stand on as I scooted to the bed where my socks were located. After putting on my socks, I examined the towel and noticed it was dark brown and black, indicating how dirty the floor was.
Additionally, the breakfast provided was stale and unappetizing. Overall, this was a terrible experience.ionally, the breakfast provided was stale and unappetizing. Overall, this was a terrible experience.
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酒店回复: Dear Guest,Thank you for sharing your detailed feedback. We regret the inconvenience caused during your stay and have noted your concerns regarding cleanliness, breakfast quality, and ADA features. These matters will be addressed with our housekeeping and maintenance teams to ensure higher standards and improved guest comfort during your next visit. We hope to offer a better experience on your next visit.Sincerely, Hotel Manager
1.0分
情侣出游
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COCKROACHES!!! Woke up at 2am, went to the bathroom. When I turned on the light, cockroaches scattered throughout the room and bathroom. Disgusting! There was also feces of some kind under the desk. And the sink would not drain.
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酒店回复: Dear Guest,We regret that you experienced cleanliness concerns during your stay. Guest safety and hygiene are top priorities, and your comments regarding pest control and maintenance have been noted for immediate review. Our team conducts regular pest prevention treatments, and this situation will be addressed promptly to maintain a clean and comfortable environment for all guests.Sincerely, Hotel Manager
3.0分
其他
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The room was clean but the bed was old and needs replacing. The pillows were flat and no amount of fluffing helped. I ended up going to the store to purchase one. It was quiet and close to shopping and dining so that was really nice. The staff was really nice and seemed to be happy with their job. The price was good.
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酒店回复: Dear KARYLLA,We are glad you enjoyed the clean room, quiet atmosphere, and convenient location near shopping and dining. Your comments about the bed and pillows have been noted for review with our management team. We appreciate your kind words about our friendly staff and great value. We look forward to welcoming you back soon.Sincerely, Hotel Manager
4.0分
其他
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We were visiting my daughter who lives in the Portland area so we didn't spend much time in the room but the hotel was clean, and the people were very friendly and helpful.
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酒店回复: Dear Christine,Thank you for sharing your experience. We are glad to know the hotel was clean and that our team made you feel welcome and supported during your visit. It is wonderful that your trip allowed time with your daughter, and we hope to provide another pleasant stay on your next visit.Sincerely, Hotel Manager
1.0分
其他
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we needed a wheelchair accessible room for deaf and blind. they gave us a second floor room. One of us used the room one night of our stay and asked at the front desk for a first floor room with two queens. They gave us a one king room on first floor and offered us an exxtra night free. when I checked us out Sunday night, they told me I had to pay an extra $165. The lady at the front desk did not know about the promised extra night, and thought we were being rude. She did not understand deaf, so it was difficult to talk to her. She would not listen to me.
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酒店回复: Good afternoon. We appreciate your review and understand that your stay was not as you expected it to be. I just wanted to clarify a few things. The room booked was not a wheelchair accessible ADA room. Upon your arrival, we were unable to provide an ADA as the property was sold out. The next day, we were able to move you into a ground floor room, however we do not have a two queen ADA room at this property. We gave you a King with a sofa bed instead. Staff states that you were not offered an extra free night. The room was booked for 7 nights, and you extended one more night. The error was not on our part, and we were able to do our best to accommodate you.
3.0分
其他
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Stayed for 2 nights. The hotel’s hardware and fixtures are okay. The room services had the room for improvement. bathroom had no soap, no face towels. This hotel provided continental breakfast with few items. It did not have real butter, only margarines.
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酒店回复: Dear Guest,Thank you for your feedback. We are glad you found the hotel’s fixtures satisfactory, but regret the shortcomings with room amenities and breakfast options. Your comments regarding missing bathroom supplies and limited breakfast items will be shared with our team to improve the overall guest experience for future visits. Hope you will visit again.Sincerely, Hotel Manager
3.0分
其他
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Property has things in rooms that badly need replacing and make it look less than desirable. Such as lamp shades are ripped.. if budget is so tight for these items overlooked… what else is not being taken care of. Staff are very friendly and great. Breakfast was ok. On the light side though.
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酒店回复: Dear Jeanne,Thank you for your feedback. We are pleased you found the staff friendly and enjoyed the breakfast, though we value your comments about room furnishings and upkeep. Your observations regarding lamp shades and overall presentation will be reviewed as we work on improvements. We look forward to welcoming you for a better visit again.Sincerely, Hotel Manager
2.0分
其他
Room smelled stale, old smoking rm I think. Site has no elevator. Shower dispenser was out of soap and shampoo.
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酒店回复: Dear Frances,We regret that the room odor, lack of elevator, and empty shower dispensers affected your stay. Your comments are important and will be shared with our team to ensure improvements are made for a fresher, more comfortable, and better-maintained guest experience. Hope you will visit again.Sincerely, Hotel Manager
The bathrooms and rooms are not cleaned properly. Hairs in the floor. Old stains in the bath tab. Bed linens fading from white with stains
The hot tub had like floating white stuff in it after I rinsed it out several times and the bed was so hard that it hurt your back but other than that, everything was OK oh and the pool smelled like really moldy
The check-in experience was unsettling, as I encountered someone who was extremely ill and coughing without covering her mouth. Upon entering the room, I was shocked by its filth. The bed sheets were stained with long hairs, and the laminated floors were clearly unclean, with leftover food scattered on the surface. The bathtub lacked ADA handles and had open holes with visible mold buildup.
I also found a towel that had long hairs wrapped around it. I used that towel to stand on as I scooted to the bed where my socks were located. After putting on my socks, I examined the towel and noticed it was dark brown and black, indicating how dirty the floor was.
Additionally, the breakfast provided was stale and unappetizing. Overall, this was a terrible experience.ionally, the breakfast provided was stale and unappetizing. Overall, this was a terrible experience.
COCKROACHES!!! Woke up at 2am, went to the bathroom. When I turned on the light, cockroaches scattered throughout the room and bathroom. Disgusting! There was also feces of some kind under the desk. And the sink would not drain.
The room was clean but the bed was old and needs replacing. The pillows were flat and no amount of fluffing helped. I ended up going to the store to purchase one. It was quiet and close to shopping and dining so that was really nice. The staff was really nice and seemed to be happy with their job. The price was good.
We were visiting my daughter who lives in the Portland area so we didn't spend much time in the room but the hotel was clean, and the people were very friendly and helpful.
we needed a wheelchair accessible room for deaf and blind. they gave us a second floor room. One of us used the room one night of our stay and asked at the front desk for a first floor room with two queens. They gave us a one king room on first floor and offered us an exxtra night free. when I checked us out Sunday night, they told me I had to pay an extra $165. The lady at the front desk did not know about the promised extra night, and thought we were being rude. She did not understand deaf, so it was difficult to talk to her. She would not listen to me.
Stayed for 2 nights. The hotel’s hardware and fixtures are okay. The room services had the room for improvement. bathroom had no soap, no face towels. This hotel provided continental breakfast with few items. It did not have real butter, only margarines.
Property has things in rooms that badly need replacing and make it look less than desirable. Such as lamp shades are ripped.. if budget is so tight for these items overlooked… what else is not being taken care of. Staff are very friendly and great. Breakfast was ok. On the light side though.
Room smelled stale, old smoking rm I think. Site has no elevator. Shower dispenser was out of soap and shampoo.