PArking was fairly easy, no issues there. Area is a little sketchy. AC worked. Half of the lamps in the room did not have any lightbulbs, the mini fridge was set to freezing when I arrived, and the TV was basically unusable for the entire week long stay. Still, overall room was decent, and staff were available to help when I needed it.
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酒店回复: Dear Hotel Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Dayton - Moraine-U of Dayton. I appreciate you taking the time to share your experience. While I am glad to hear that you found the parking convenient and that the AC was functional, I am truly sorry to hear about the issues you encountered with the lighting fixtures, mini fridge, and TV during your week-long stay. I understand that these concerns detracted from your overall experience.Red Roof is committed to earning your trust through our demonstrated capacity to mitigate comparable issues moving forward. Please be assured that your feedback will be communicated to our entire team. We would welcome the opportunity to demonstrate our commitment to enhanced service during your next visit to Red Roof.Very truly yours,JMRed Roof Management RediResponse Specialist
1.0分
家庭亲子
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We booked the property about an hour before we arrived. When we saw the property (around 7:00 pm) there wasn't a single car in the lot. Much more concerning was a group of about 8 men loitering in the parking lot. My husband and I were in separate cars and we drove past, unwilling to even pull in the parking lot. No way would we have stayed there...very unsafe. Unfortunately, I notified them immediately that we wanted to cancel our reservation, but they would not. Not happy, but wasn't going to risk our safety.
2.0分
其他
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We didn’t even end up staying bc it was so sketch and Terribly overpriced for the location and condition of the hotel. The pics do not depict the true condition at all.
3.0分
其他
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Check in and check out was easy. The grounds were dirty. People hanging around and asking for change. Privacy curtains wouldn't completely closed. Room was warm even though AC was down as low as it could go. It won't stay again
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酒店回复: Dear Lealie,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Dayton - Moraine-U of Dayton. We sincerely appreciate your comments and are glad you found our accommodation easy to access. However, I am very sorry to hear about the issues you experienced during your stay. It’s disheartening to learn about the dirty grounds, and the malfunctioning AC and privacy curtains. Your comfort and safety are our top priorities, and we will address your concerns with the rest of our team to ensure a better experience for future guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your comfort and satisfaction. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thanks again for sharing your feedback and we look forward to seeing you on your future travels.Sincerely,JoeRed Roof ManagementRediResponse Specialist
5.0分
其他
Everything was good. The remote control volume button didn't work and I had one dirty wash cloth. But those two things are minor.
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酒店回复: Dear Michael,Thank you for your feedback on your stay at the Red Roof Inn Dayton - Moraine/U of Dayton. I am glad to hear that overall, you had a good experience. I sincerely apologize for the malfunctioning remote control and the soiled washcloth. I have shared your feedback with the rest of our team to ensure these issues are addressed promptly and do not recur. At Red Roof we strive for excellence in every detail, and I regret that we fell short during your stay.Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, MatthewRed Roof Management RediResponse Specialist
3.0分
其他
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obviously have homeless people in back of building --- i never think mixing homeless housing and travel hotel guests is a wise business decision --- one or the other.
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酒店回复: Thank you for taking the time to send us feedback. We are sorry to hear your stay was not satisfactory. Your comments will be forwarded to the hotel owners.
2.0分
其他
Not a bad room at all but was seeing cops in the parking lot and arresting someone was definitely off putting.
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酒店回复: We are sorry to hear that your stay was not as pleasant as possible. I will be forwarding your comments to the owner . Have a wonderful day.
1.0分
其他
There was a person in my room when I went in, he said he worked there.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Dayton - Moraine/U of Dayton. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the situation you experienced in the room. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,IshiRed Roof Management RediResponse Specialist
1.0分
家庭亲子
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First room had a bed that had nasty stains and money in the bed and a broken lock then the second room had cigarette butts behind the lamp, another lamp was broke and had ants all over it and the table. There were also stains on the bedding and spiders and spider webs above curtain
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酒店回复: Dear Belinda, I appreciate you sharing your feedback following your stay at the Red Roof Inn Dayton - Moraine/U of Dayton. I was saddened to read that your stay fell short of your expectations due to the spiders you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. We take comments like this seriously and I’ll share your feedback with staff in order to investigate your concern.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,AnnRed Roof Management RediResponse Specialist
很脏，没有热水，只有2条毛巾，前台没有人帮忙，也没有肥皂洗澡，真是一次可怕的经历
PArking was fairly easy, no issues there. Area is a little sketchy. AC worked. Half of the lamps in the room did not have any lightbulbs, the mini fridge was set to freezing when I arrived, and the TV was basically unusable for the entire week long stay. Still, overall room was decent, and staff were available to help when I needed it.
We booked the property about an hour before we arrived. When we saw the property (around 7:00 pm) there wasn't a single car in the lot. Much more concerning was a group of about 8 men loitering in the parking lot. My husband and I were in separate cars and we drove past, unwilling to even pull in the parking lot. No way would we have stayed there...very unsafe. Unfortunately, I notified them immediately that we wanted to cancel our reservation, but they would not. Not happy, but wasn't going to risk our safety.
We didn’t even end up staying bc it was so sketch and Terribly overpriced for the location and condition of the hotel. The pics do not depict the true condition at all.
Check in and check out was easy. The grounds were dirty. People hanging around and asking for change. Privacy curtains wouldn't completely closed. Room was warm even though AC was down as low as it could go. It won't stay again
Everything was good. The remote control volume button didn't work and I had one dirty wash cloth. But those two things are minor.
obviously have homeless people in back of building --- i never think mixing homeless housing and travel hotel guests is a wise business decision --- one or the other.
Not a bad room at all but was seeing cops in the parking lot and arresting someone was definitely off putting.
There was a person in my room when I went in, he said he worked there.
First room had a bed that had nasty stains and money in the bed and a broken lock then the second room had cigarette butts behind the lamp, another lamp was broke and had ants all over it and the table. There were also stains on the bedding and spiders and spider webs above curtain