酒店回复: Hello Steven,We appreciate your feedback and understand your disappointment. Guest experiences are important to us, and we encourage you to share your specific concerns with our management team, who can address them appropriately. Your input helps us improve our services for future guests. Thank you for sharing your thoughts with us.
4.0分
其他
Breakfast was fresh, staff was very friendly. I would recommend that you make the bathtub more slip resistant, especially in the handicap rooms.
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酒店回复: Hello Wilma,Thank you for your valuable feedback. We're glad to hear that you enjoyed our breakfast and found our staff friendly. Your suggestion regarding the bathtub's slip resistance is appreciated and has been noted for consideration in our ongoing efforts to enhance guest safety and comfort. Thank you for taking the time to share your thoughts with us; we hope to welcome you back in the future.
4.0分
其他
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Had a very nice stay Wednesday night last week. The help was quite nice, and the bed was slightly firm but comfortable enough to lie on.
In the morning their coffee was a little lackluster. Maybe get some different bean? Anyway it's a big plus that the staff was nice. 4.3/5 🙂
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酒店回复: Hello Padraic,Thank you for sharing your feedback about your recent stay. We're glad to hear that you found the staff pleasant and the bed comfortable. Your comments regarding the coffee will be shared with our team for consideration, as we always strive to enhance our offerings. We appreciate your rating and hope to welcome you back for another enjoyable stay in the future.
5.0分
其他
The staff was super nice. They offer a pretty darn good continental breakfast as well. Parking is easy. The hotel is in a great location!
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酒店回复: Hello Michelle,Thank you for your kind words about our staff and the breakfast offerings! We're delighted to hear you enjoyed the convenience of our location and parking. Your feedback is valuable to us, and it’s wonderful to know you had a pleasant experience during your stay. We hope to welcome you back soon!
5.0分
其他
Enjoyed the stay with you.Staff was very friendly and helpful with anything that we needed.Definitely would stay with you again.
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酒店回复: Hello Randy,Thank you for your kind words about your recent stay! We're thrilled to hear that our staff made a positive impact on your experience. Your feedback motivates us to continue providing great service. We look forward to welcoming you back on your next visit!
1.0分
其他
We were forced to sleep in a room where the main entry light would not shut off due to a bad switch or wired wrong.
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酒店回复: Hello Britt,Thank you for sharing your experience regarding the lighting issue in your room. We value feedback from our guests as it helps us understand areas for improvement. It's essential for us to ensure comfort during your stay, and we appreciate you bringing this to our attention. Your concerns will be communicated to the management team for review and consideration. We hope to provide a more satisfying experience for future guests.
4.0分
家庭亲子
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Overall it was a very nice stay. Staff were very friendly and helpful. The hotel was kept up nicely. There were a few things we noted and reported and i feel they were going to be corrected. Nothing major. We had a strong smell of pot often around the elevator area coming from outside. Also coming through our ac vent.
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酒店回复: Hello Debbie,Thank you for taking the time to share your experience. We're glad to hear that you found our staff friendly and the hotel well-maintained. We appreciate your feedback regarding the odor you encountered, and it's great to know you reported it so it can be addressed appropriately. Your insights are valuable as we strive to maintain a comfortable environment for all of our guests. We hope to have the opportunity to welcome you back in the future.
4.0分
商务出差
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Everything was nice the room was clean beds very comfortable. Most of the hotels have breakfast from 6-9. Yours is 7-10 not a huge problem I just figured it was at 6 so I sat around for an hour waiting for breakfast. Nice stay anyway.
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酒店回复: Hello Scott,Thank you for sharing your experience with us. We're glad to hear you enjoyed the clean room and comfortable beds. We appreciate your feedback regarding the breakfast hours and understand how that could have caused some inconvenience. Your input helps us provide better information to our guests in the future. We hope to welcome you back again for another pleasant stay.
4.0分
其他
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The front desk clerk at the Wingate was extremely helpful in identifying local restaurants. He gave me directions to a local Japanese sushi restaurant that were perfect.
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酒店回复: Hello Timothy,Thank you for sharing your positive experience with our front desk clerk! We're glad to hear that he was able to assist you with recommendations and directions to a local sushi restaurant. It's wonderful to know you found his help valuable during your stay. We hope you enjoyed your time at the restaurant and your overall visit to our hotel. Your feedback is appreciated, and we look forward to welcoming you back in the future.
5.0分
家庭亲子
The room was well designed except it lacked drawer space that one might need for an extended stay. The hotel was very clean.
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酒店回复: Hello John,Thank you for your feedback regarding your recent stay. We're glad to hear that you found the room design appealing and appreciated the cleanliness of the hotel. Your comments about drawer space will certainly be noted for future improvements, as we continuously strive to enhance our guest experience. We hope to welcome you back on your next visit and provide an even more comfortable stay.
不
Breakfast was fresh, staff was very friendly. I would recommend that you make the bathtub more slip resistant, especially in the handicap rooms.
Had a very nice stay Wednesday night last week. The help was quite nice, and the bed was slightly firm but comfortable enough to lie on.
In the morning their coffee was a little lackluster. Maybe get some different bean? Anyway it's a big plus that the staff was nice. 4.3/5 🙂
The staff was super nice. They offer a pretty darn good continental breakfast as well. Parking is easy. The hotel is in a great location!
Enjoyed the stay with you.Staff was very friendly and helpful with anything that we needed.Definitely would stay with you again.
We were forced to sleep in a room where the main entry light would not shut off due to a bad switch or wired wrong.
Overall it was a very nice stay. Staff were very friendly and helpful. The hotel was kept up nicely. There were a few things we noted and reported and i feel they were going to be corrected. Nothing major. We had a strong smell of pot often around the elevator area coming from outside. Also coming through our ac vent.
Everything was nice the room was clean beds very comfortable. Most of the hotels have breakfast from 6-9. Yours is 7-10 not a huge problem I just figured it was at 6 so I sat around for an hour waiting for breakfast. Nice stay anyway.
The front desk clerk at the Wingate was extremely helpful in identifying local restaurants. He gave me directions to a local Japanese sushi restaurant that were perfect.
The room was well designed except it lacked drawer space that one might need for an extended stay. The hotel was very clean.