I found a camera in my room I don’t recommend at all what so ever you should never have to deal with finding a camera in your hotel room no matter what the rate is for it this is crazy never have I delt with this before at any other hotel I had my 3 year old as well
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酒店回复: The allegations you have made are quite serious. The privacy and safety of our guests are top priorities for our team. Please contact us at your earliest convenience.
1.0分
家庭亲子
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This is a 5 star bed in a 0 star room!! The bed was so comfortable. The room not so much !! First of all no fire alarm huge problem !! The reason we stayed was due to a house fire and looking for place to live!! Needed to save money and wanted to stay close to husbands work! Let me tell you if you read reviews take them seriously! This place needs shut down! It is a joke !! After staying a few days i felt less scared! i feel like it is customary to sing ur name on the wall which i won't be doing!! But hey i don't think they care lol actually just don't stay in canton canton is a awful place!!! Akron is even worse !! We are moving either to louisville or heartville they are decent areas!!
9 / 18
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酒店回复: Dear Trina, We're sorry to hear about any concerns regarding the cleanliness and upkeep of our accommodations, as both of these matters are incredibly important to us. In addition, please know that the safety of our guests is our top priority. All of your feedback is gratefully received and will be discussed internally so that improvements can be made for the future. Please consider giving us another chance soon; we're confident that we can impress you.
2.0分
家庭亲子
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The bathroom wall was falling apart , there was holes in the walls , the remote Disney work for the television.. the room smelt werid .. and the sheets and bedding were stained as if they weren’t washed properly . And the bed in the room was broken also had bugs
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酒店回复: Dear Natalie, We're sorry to hear that you didn't have a good time with us during your recent visit. Your upkeep and cleanliness concerns are gratefully received. We'll be sure to have our housekeeping and maintenance teams look into your comments further so that improvements can be made where necessary. Please consider giving us another chance soon; we're confident that we can impress you and change your perceptions.
1.0分
情侣出游
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We stay here every weekend and normally get non smoking but this time we were given a smoking room #408, i walked in and it was disgusting, smelled like mold, and there were nats everywhere 😡😡
this time we were given room $408
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酒店回复: Dear Tammy, We are so sorry for this. As a repeat guest, your utmost comfort and satisfaction mean a great deal, and we regret that we let you down this time around. Thank you for providing your room number; we will make sure it is given the proper care.
1.0分
其他
The room was not cleaned properly, it smelled pretty bad and there were sags in the wood underneath my feet.
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酒店回复: Dear Ryan,We're sorry to hear that you didn't have a good time with us overall. The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. Our team is dedicated to improving for the future, so we'll be sure to look into all of your comments internally and make changes where necessary. Please consider giving us another chance soon; we're confident that we can impress you.
1.0分
商务出差
Found needles under the bed. They false advertise showing they have a pool and really they don't
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酒店回复: Dear Kevin,Please accept our apologies for any inconvenience during your time with us. What you've described does not reflect the typical experience of our guests. Rest assured, we will share your comments with our team to ensure we are meeting our high standards of comfort and cleanliness and that our amenities are made clear to guests going forward. It was a pleasure having you here, and we hope to have another chance to change your perceptions in the future.
1.0分
其他
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The lady working the desk when we checked in was the only good thing. She was very friendly. The room was terrible. The wallpaper was coming off the walls, the walls had cracks in them. It is in dire need of a remodel. For the money we paid it was still terrible. The outside was dirty, trash everywhere. If it would let me, I wouldn't give this place a half star.
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酒店回复: While our team's hospitality was a highlight of your visit, we regret that your stay did not meet all expectations. Ensuring we provide a clean and comfortable environment for our guests is important, and our housekeeping and maintenance teams will look into your comments right away. What you have shared is not the experience we aim to deliver, and for that, we apologize. If there is an opportunity to welcome you back in the future, we would be grateful for the chance to improve upon your perceptions with a more enjoyable stay.
2.0分
情侣出游
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Room had tampon dispensers on the floor, curtians, floor, shower curtian even the sheets had burn marks in them. Pool wasnt open for season in 80 degree weather, microwave wouldnt stay plugged into outlet.
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酒店回复: Dear Tiffany,What you have shared regarding our accommodations during your visit is unacceptable. We will speak with housekeeping right away and ensure your room is given extra attention. We will also have our maintenance team take a look at your microwave. Thank you for making your voice heard so we can improve our hospitality.
2.0分
朋友出游
There was mold in bathroom, paint flaking off the ceiling and curtain was falling down.
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酒店回复: Dear Leon,We're sorry to hear that you didn't have a good time with us overall. The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. All of your feedback will be discussed internally and we'll make improvements where necessary. Thank you so much for the feedback and we hope to see you again soon.
3.0分
商务出差
Old and run down
This place is old, out dated and run down. Carpet stained, sheets and bedspreads had cigarette burns. Bad musty smell.
I found a camera in my room I don’t recommend at all what so ever you should never have to deal with finding a camera in your hotel room no matter what the rate is for it this is crazy never have I delt with this before at any other hotel I had my 3 year old as well
This is a 5 star bed in a 0 star room!! The bed was so comfortable. The room not so much !! First of all no fire alarm huge problem !! The reason we stayed was due to a house fire and looking for place to live!! Needed to save money and wanted to stay close to husbands work! Let me tell you if you read reviews take them seriously! This place needs shut down! It is a joke !! After staying a few days i felt less scared! i feel like it is customary to sing ur name on the wall which i won't be doing!! But hey i don't think they care lol actually just don't stay in canton canton is a awful place!!! Akron is even worse !! We are moving either to louisville or heartville they are decent areas!!
The bathroom wall was falling apart , there was holes in the walls , the remote Disney work for the television.. the room smelt werid .. and the sheets and bedding were stained as if they weren’t washed properly . And the bed in the room was broken also had bugs
We stay here every weekend and normally get non smoking but this time we were given a smoking room #408, i walked in and it was disgusting, smelled like mold, and there were nats everywhere 😡😡
this time we were given room $408
The room was not cleaned properly, it smelled pretty bad and there were sags in the wood underneath my feet.
Found needles under the bed. They false advertise showing they have a pool and really they don't
The lady working the desk when we checked in was the only good thing. She was very friendly. The room was terrible. The wallpaper was coming off the walls, the walls had cracks in them. It is in dire need of a remodel. For the money we paid it was still terrible. The outside was dirty, trash everywhere. If it would let me, I wouldn't give this place a half star.
Room had tampon dispensers on the floor, curtians, floor, shower curtian even the sheets had burn marks in them. Pool wasnt open for season in 80 degree weather, microwave wouldnt stay plugged into outlet.
There was mold in bathroom, paint flaking off the ceiling and curtain was falling down.
Old and run down
This place is old, out dated and run down. Carpet stained, sheets and bedspreads had cigarette burns. Bad musty smell.