Construction was going on in the room below ours at 9:00pm. The workers were playing loud music, so we called the front desk and asked for a different room, or to at least aske the workers to turn down the music. We got a call back saying that there were no other rooms, and that the construction was authorized, so there was nothing they could do. We decided to check out immediately! The desk clerk apologized, and she said the charges on our credit card would be removed the next morning. They were not. I am now disputing the charges. Please think twice before staying at this hotel!
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酒店回复: Thank you for taking the time to share your feedback. I’m very sorry to hear about the disruption you experienced during your stay. This is absolutely not the experience we want any guest to have. Our goal is always to provide a quiet and comfortable environment, and I apologize that construction activity impacted your stay, especially during evening hours. I also regret the frustration you encountered regarding your billing concerns. I understand how disappointing this must have been, and I appreciate you bringing it to our attention. I would like the opportunity to review the situation in detail and make this right. Please feel free to reach out to me directly so I can assist with resolving the billing issue promptly. Thank you again for your feedback, and I hope we can regain your trust in the future.
2.0分
情侣出游
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My husband I are in bed at 8:30 pm. I know that’s not late but we drove 10 hours today and have 4 more long days ahead. There is hotel construction on as I write this. My walls are vibrating and there is drilling, hammering and who knows what else. The workers are also blaring music. I called the front desk and was told they are allowed to work until 9:00. Seriously?! I asked him to please make them stop. We will see if that happens. While we love the updates to this hotel (we’ve stayed many times), I shouldn’t have to deal with this. The A/C unit sounds like a jet plane is taking off so we are unable to use it. The shower handle fell off during my shower. We did have friendly check in and nice service in the restaurant.
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酒店回复: Thank you for taking the time to share your feedback and for being a returning guest. I sincerely apologize for the noise disturbance and maintenance issues you experienced during your recent stay. We understand how important rest is after a long day of travel, and I’m truly sorry this was disrupted. Your comments regarding construction hours, the A/C unit, and shower handle have been shared with our maintenance and management teams for immediate review. I’m glad to hear our front desk and restaurant staff provided friendly service, and I appreciate your continued loyalty as we work to complete our renovations. We value your understanding and hope to have the opportunity to provide you with a much more comfortable experience in the future.
4.0分
情侣出游
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Our initial room had a very noisy heat/AC unit so we asked to move to a different room and were accommodated. The room was clean, bed comfortable. Nice view of mountainside. Only two sets of hand towels wash clothes so use same for hands/face and face/body. No plastic bag for laundry which I count on to separate dirty clothes from clean. Breakfast wasn’t free but was okay—didn’t opt for buffet at $15 each but ordered from a menu. The waitress could best be described as “surly.” Unable to purchase a bottle of water for the road on departure. Hotel is currently undergoing major renovation. Complimentary room amenities are limited to soap, shampoo, body wash, lotion. Lots of restaurants within a short drive.
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酒店回复: Dear Leslie, Thank you for taking the time to share your feedback with us. I’m glad to hear that our team was able to promptly accommodate your room change and that you enjoyed the cleanliness and comfort of your stay, as well as the view of the mountainside. I’m sorry, however, for the inconvenience you experienced with the HVAC noise, linen supply, and other amenity limitations during our renovation period. Your comments regarding breakfast service and amenity availability are especially helpful, as we continue to enhance both our facilities and guest experience. We truly appreciate your patience and understanding while we complete our improvements, and we hope you’ll consider staying with us again once our renovations are finished. Warm regards, Xavier Bennett Front Office Manager Xbennett@hiwilkesbarre.com 570-970-1165
5.0分
朋友出游
Soni is exceptional and made the stay there extra special! Front desk personal were kind and did a great job. Food = OK Rooms, Staff & Hotel
5.0分
情侣出游
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The service here is outstanding! Jonathan, the front desk manager, us phenomenal. He was able to give us an upgrade which he informed us we were eligible for. First time customer service offered without me asking! He and Jenna go out of their way to be hospitable. The hotel is clean, rooms are nicely furnished. They are in the process of upgrading and refurbishing the rooms. But it has not interfered with the great environment and service offered. This is completely due to the attitude of the staff from the cleaning crew to the restaurant and most notably to the front desk. Way to go Johnathan and hotel staff!
5.0分
家庭亲子
Staff was exceptional! Jenn from housekeeping took great care of us and was very friendly and accommodating! Would definitely recommend.
5.0分
其他
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We stayed here overnight for a wedding. The hotel was clean and well maintained. The check-in clerk, Lily, was extremely helpful and checked us in to a newly refurbished room that was beautiful. She answered all of our questions with a smile.
很好的酒店，前台很友善。早餐也不错。
教职员工非常客气和尊重客人。一切都很顺利。
这家酒店从员工、地理位置、服务、清洁度、泳池区到餐饮，一切都无可挑剔。感谢你们让我们的住宿体验完美无缺。强烈推荐！
Construction was going on in the room below ours at 9:00pm. The workers were playing loud music, so we called the front desk and asked for a different room, or to at least aske the workers to turn down the music. We got a call back saying that there were no other rooms, and that the construction was authorized, so there was nothing they could do. We decided to check out immediately! The desk clerk apologized, and she said the charges on our credit card would be removed the next morning. They were not. I am now disputing the charges. Please think twice before staying at this hotel!
My husband I are in bed at 8:30 pm. I know that’s not late but we drove 10 hours today and have 4 more long days ahead. There is hotel construction on as I write this. My walls are vibrating and there is drilling, hammering and who knows what else. The workers are also blaring music. I called the front desk and was told they are allowed to work until 9:00. Seriously?! I asked him to please make them stop. We will see if that happens. While we love the updates to this hotel (we’ve stayed many times), I shouldn’t have to deal with this. The A/C unit sounds like a jet plane is taking off so we are unable to use it. The shower handle fell off during my shower. We did have friendly check in and nice service in the restaurant.
Our initial room had a very noisy heat/AC unit so we asked to move to a different room and were accommodated. The room was clean, bed comfortable. Nice view of mountainside. Only two sets of hand towels wash clothes so use same for hands/face and face/body. No plastic bag for laundry which I count on to separate dirty clothes from clean. Breakfast wasn’t free but was okay—didn’t opt for buffet at $15 each but ordered from a menu. The waitress could best be described as “surly.” Unable to purchase a bottle of water for the road on departure. Hotel is currently undergoing major renovation. Complimentary room amenities are limited to soap, shampoo, body wash, lotion. Lots of restaurants within a short drive.
Soni is exceptional and made the stay there extra special! Front desk personal were kind and did a great job. Food = OK Rooms, Staff & Hotel
The service here is outstanding! Jonathan, the front desk manager, us phenomenal. He was able to give us an upgrade which he informed us we were eligible for. First time customer service offered without me asking! He and Jenna go out of their way to be hospitable. The hotel is clean, rooms are nicely furnished. They are in the process of upgrading and refurbishing the rooms. But it has not interfered with the great environment and service offered. This is completely due to the attitude of the staff from the cleaning crew to the restaurant and most notably to the front desk. Way to go Johnathan and hotel staff!
Staff was exceptional! Jenn from housekeeping took great care of us and was very friendly and accommodating! Would definitely recommend.
We stayed here overnight for a wedding. The hotel was clean and well maintained. The check-in clerk, Lily, was extremely helpful and checked us in to a newly refurbished room that was beautiful. She answered all of our questions with a smile.