酒店回复: Dear Christella,We're truly sorry to hear about the issues you experienced during your stay, we take your concerns very seriously. Cleanliness, safety, and guest comfort are top priorities for us, and your comments have been shared with our management and housekeeping teams for immediate review and corrective action.We apologize for the inconvenience and hope you'll consider giving us another opportunity in the future to provide a better experience.Sincerely,Guest Services ManagerRamada by Wyndham Angola/Fremont Area
酒店回复: Dear Desiree,We're sorry to hear about the issues you encountered during your stay, especially with the water quality, stairwell odor, and pool experience. Your comments have been brought to the attention of our maintenance team so we can investigate and address these concerns promptly.We apologize for the inconvenience. We will work to improve, and we hope you'll consider staying with us again in the future.Sincerely,Guest Services ManagerRamada by Wyndham Angola/Fremont Area
2.0分
其他
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The front desk and foyer looked clean and up to date. The room was musty smelling. The shower did not look clean. The shower curtain was stained. The bathroom overall was not clean. We did not stay for breakfast. I would wait for the upgrades before going to this hotel.
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酒店回复: Hello Guest, Thank you for your feedback. We sincerely apologize for the musty smell and cleanliness issues you encountered. We are currently undergoing major renovations, including updates to bathrooms and fixtures, and your comments help us improve. We hope you’ll consider giving us another chance once the upgrades are complete.
2.0分
情侣出游
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Staff was amazing, lobby was clean, rooms are outdated, took over 5 mins of running the shower to get hot water (Front Desk told me that it takes 3-5 mins to get hot water, strange as there were other rooms neer us too).
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酒店回复: Dear Guest, We’re glad to hear our staff service and lobby met your expectations. We apologize for the outdated room and the delay in hot water, this has been reported to maintenance for review. We’re currently updating many areas of the property and appreciate your patience as we work to improve the guest experience.Thanks, Ramada Angola.
3.0分
家庭亲子
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The staff was knowledgeable. Our room was not cleaned well. (Stained sheets, dirty shower/bathtub). The pool is being renovated and won't be usable for months. The exterior doors don't open with key cards.
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酒店回复: Dear Guest, We’re glad our staff was helpful, but we sincerely apologize for the cleanliness issues and maintenance concerns you experienced. Your comments have been shared with our housekeeping and management teams for immediate correction. Thanks, Ramada Angola.
3.0分
其他
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Bathroom was not good. Toilet too low, shower way to high. A hand held shower head would have been useful. Couldn't even wash my hair no Kleenex in room
For the cost of $167 not very much quality
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酒店回复: Dear Guest, Thank you for sharing your feedback. We’re sorry to hear about the bathroom concerns and lack of amenities in your room. Your comments have been noted for improvement, and we appreciate you bringing this to our attention.
1.0分
其他
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The online pictures are a total misrepresentation. The pool was not functional. There was a foul smell in the room. I would not recommend this place to anyone. ******* should
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酒店回复: Dear Brian,Thank you for sharing your feedback. We’re very sorry to hear about your experience and the disappointment it caused. Please know we’re
位置稍微有点吓人，我也是到了才发现位置的问题，好多施工的工人，而且都是黑人吓人
不错的地方，我还会再来的。
酒店还不错，价格也合理。
网上的照片都是假的。这地方脏得要命，根本不应该出现在任何网站上。走廊里弥漫着异味，地毯也很脏。房间里也有异味，浴室的防滑垫估计用了30年了。房间的门是挖空的壁橱门。酒店侧面的入口没有锁。肮脏恶心的酒店，谁也不应该预订。折叠床脏兮兮的，味道难闻。不得不放弃，换一家酒店。真是个糟糕的地方。
刚打开水龙头，流出的水是棕色的。楼梯间气味难闻，而且招牌上宣传的热水浴缸或水疗设施根本不存在，泳池里的化学药剂也完全不对劲，感觉和闻起来都像是在用漂白剂泡澡。
The front desk and foyer looked clean and up to date. The room was musty smelling. The shower did not look clean. The shower curtain was stained. The bathroom overall was not clean. We did not stay for breakfast. I would wait for the upgrades before going to this hotel.
Staff was amazing, lobby was clean, rooms are outdated, took over 5 mins of running the shower to get hot water (Front Desk told me that it takes 3-5 mins to get hot water, strange as there were other rooms neer us too).
The staff was knowledgeable. Our room was not cleaned well. (Stained sheets, dirty shower/bathtub). The pool is being renovated and won't be usable for months. The exterior doors don't open with key cards.
Bathroom was not good. Toilet too low, shower way to high. A hand held shower head would have been useful. Couldn't even wash my hair no Kleenex in room
For the cost of $167 not very much quality
The online pictures are a total misrepresentation. The pool was not functional. There was a foul smell in the room. I would not recommend this place to anyone. ******* should