酒店回复: We apologize for the issues you encountered during your stay and are reviewing our processes to ensure this doesn't happen again.
4.0分
其他
原文
翻译提供方:Google
早餐需要改进,品种太少。
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酒店回复: Thank you for staying with us. We do appreciate your feedback We will share your feedback with our staff. We will work hard to fix the issue you experienced during your stay.
5.0分
情侣出游
原文
翻译提供方:Google
非常好
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酒店回复: Thank you for your feedback. We will share your comments with our staff. We love to see you back.
3.0分
商务出差
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Awful breakfast. They probably shouldn’t offer breakfast at all instead. Had to check out early due to family emergency and they hassled me over not wanting to give me partial refund. Filing dispute with my bank for the charges.
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酒店回复: Thank you for taking the time to share your feedback about your recent stay, but we sincerely apologize that your breakfast experience was disappointing. Your comments are very important to us, and we are taking immediate action. We have addressed the issues with our breakfast team.
3.0分
家庭亲子
First room was not clean a lot of bad things with it but front desk was accommodating and got us a new room that was better.
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酒店回复: We sincerely apologize that your initial room was not up to our usual standards. Your experience is not reflective of the high-quality service we aim to provide, and we appreciate you bringing this to our attention
2.0分
其他
Paid for a late checkout (1pm) and was constantly harassed about leaving. They knocked on my door 5 different times from 11:30 to 1. Waste of money.
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酒店回复: Thank you for your feedback. We are verry sorry. We did refund late check out time on your credit card. we will look into this issue.
一如既往,住宿体验非常棒👍👍👍
太糟糕了,我只住了一晚,因为我已经付过钱了,而且不能退款。
环境比较空旷,整体过得去,简单且整洁
位置优越,价格合理,停车位充足,并提供无线网络。
房间维护得很差,非常脏。最后一晚,他们竟然铺了一张破了洞的床单。厨房水槽脏得要命。早餐糟糕透顶,只有最基本的,而且只有三张桌子。我们入住的第一天早上,没有空位,其中一张桌子被一位工作人员占着。直到前台请她让座,她才离开。唯一值得称道的是床、淋浴,以及他们没有收取度假费——现在在佛罗里达州,度假费似乎成了一种风尚。
早餐需要改进,品种太少。
非常好
Awful breakfast. They probably shouldn’t offer breakfast at all instead. Had to check out early due to family emergency and they hassled me over not wanting to give me partial refund. Filing dispute with my bank for the charges.
First room was not clean a lot of bad things with it but front desk was accommodating and got us a new room that was better.
Paid for a late checkout (1pm) and was constantly harassed about leaving. They knocked on my door 5 different times from 11:30 to 1. Waste of money.