酒店回复: Dear Guest,We’re very sorry to hear about the condition of your room and the inconvenience you experienced. Your comments have been shared with our housekeeping and management teams to ensure these issues are promptly addressed and improvements are made.Sincerely, Hotel Manager
酒店回复: Dear Gary,We're very sorry to hear about your experience. What you described—from the lack of basic amenities to cleanliness concerns and the interaction at check-in is unacceptable and not reflective of the service we aim to provide. Your feedback has been shared with our team for immediate review and corrective action. Sincerely, Hotel Manager
1.0分
其他
原文
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单是那股味道就足以让你想跑出去。他们不仅声称对宠物友好，
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酒店回复: Dear Preston,We understand that the odor you experienced impacted your stay and note your concern regarding the pet-friendly claim. Guest comfort is important to us, and your comments highlight areas where more care and attention are needed. Your perspective helps us see where improvements can be made to ensure a fresher and more welcoming environment for all guests. We appreciate you taking the time to share your experience.Sincerely, Hotel Manager
1.0分
商务出差
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天花板上有脏霉菌，有异味
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酒店回复: Dear Xochitl,We are very concerned to hear about the ceiling condition and odor you experienced. Cleanliness and comfort are top priorities, and your comments highlight areas that require immediate attention from our maintenance and housekeeping teams. We appreciate you bringing this to our notice, as it helps us focus on making the necessary improvements to provide a healthier and more pleasant stay for future guests.Sincerely, Hotel Manager
5.0分
其他
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一切都井然有序
4.0分
其他
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非常酷，非常友好，他们很照顾你
5.0分
其他
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翻译提供方：Google
都好
4.0分
其他
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The air worked breakfast was good my room smelled like mildew floors looked like it need vacuumed I found chewed gum on the bench seat the curtains had mildew spots on them other than just those few things it's was good
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酒店回复: Dear Tracy,Thank you for sharing your detailed feedback. We are pleased to know that you enjoyed the breakfast and that the air conditioning worked well during your stay. We regret the inconvenience caused by the room condition and have noted your comments about cleanliness and mildew. Our housekeeping team will review and address these areas to ensure a fresher and more comfortable environment for future guests.Sincerely, Hotel Manager
2.0分
其他
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We were there because we had a family member at the hospital. Rented a total of 4 rooms, most of them smelled so strong of mold. The sheets in one of the ones had what looked like blood or something on them. The walls in the bathroom were horrible
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酒店回复: Dear Guest,We’re very sorry to hear about your experience and the condition of your rooms. This is not the standard we strive for. We’ll be addressing these issues immediately with our housekeeping and maintenance teams to ensure they’re resolved.Sincerely, Hotel Manager
房间很脏，床上用品上都有污渍。房间里有一股怪味。墙壁很脏，上面有不知名的污渍。我们换了个没那么糟糕的房间，但自己买了床上用品、枕头和毛巾。我们甚至还买了空气清新剂。他们借口说正在装修。我们没看到任何装修的迹象。
我无能为力
“我无能为力”这句话你会从前台经理那里听到。这家酒店的照片和房源信息严重失实。别被骗了；这是一家经济型酒店，房间和功能都与之相匹配。他们拒绝给我升级房间，把我安排到一间空调坏了的房间，然后又把我安排到一间脏乱差的房间。我毅然决然地离开了。
要求一个备用枕头，结果没有。真的吗？只有一个枕头。然后浴帘和地板上都是黑色霉菌，周围都是一些塑料制品，我们清理干净了，负责第一次入住的那个人简直是**。他需要好好调整一下态度。再也不会去了。
单是那股味道就足以让你想跑出去。他们不仅声称对宠物友好，
天花板上有脏霉菌，有异味
一切都井然有序
非常酷，非常友好，他们很照顾你
都好
The air worked breakfast was good my room smelled like mildew floors looked like it need vacuumed I found chewed gum on the bench seat the curtains had mildew spots on them other than just those few things it's was good
We were there because we had a family member at the hospital. Rented a total of 4 rooms, most of them smelled so strong of mold. The sheets in one of the ones had what looked like blood or something on them. The walls in the bathroom were horrible