酒店回复: Thank you so much for the 10/10 rating! We're thrilled to know you had such a great stay with us. It means a lot to our team, and we truly appreciate you taking the time to share your experience.We look forward to welcoming you back the next time you're in the area!
5.0分
商务出差
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Listen, this hotel is amazing. It's home. The people are amazing. The service is amazing and the staff is off the charts for their guests. 5 mo fo stars. Period
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酒店回复: Wow — thank you for the incredible 10/10 review! We're absolutely thrilled to hear that you felt right at home with us. It means the world to know that our team made such a strong impression and that the service stood out during your stay.We’ll be sure to share your awesome feedback with the entire staff — this kind of energy keeps us going! Can’t wait to welcome you back for another 5-star experience.
2.0分
其他
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The front dest staff was very friendly and we were able to check in quickly.
Upon turning down the sheets, both beds did not have clean sheets. The beds looked like housekeeping had just made up the beds instead of changing the sheets. There was a q-tip on the floor at the foot of one bed. The bathroom was spotless and very clean. Because it was late when we checked in, and we were exhausted from our long drive, we decided to just sleep on top of the beds, and did not contact the front desk or housekeeping. Needless to say, neither of us sleept very well.
There were many choices available for breakfast; make your own waffle, sausage, gravy, eggs, biscuits, cereal, yougart, muffins, and fruit to name some. The only issue that I had was that they were totally out of knives (that made eating my waffle quite messy). The young man in the kitchen was working hard to get everything set up, and he was very friendly and helpful to address any of our questions or needs.
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酒店回复: Thank you for sharing your experience with us. We’re glad to hear that our front desk team made your check-in quick and friendly, and that you enjoyed our breakfast selection and the helpfulness of our kitchen staff.However, we sincerely apologize for the issues you encountered with the bedding and cleanliness in your room. This is certainly not the standard we strive for, and we regret that it impacted your comfort and sleep. We appreciate you bringing this to our attention, and we will be addressing it with our housekeeping team to prevent this from happening in the future.Thank you again for your feedback, and we hope to have the opportunity to provide you with a flawless stay on your next visit.
3.0分
家庭亲子
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The minute you open the door, there's a bad odor. Also, TV didn't work. Called front desk and Autumn said she would contact maintenance and call me back. She never called back. Poor service. Breakfast, there were no pastries.
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酒店回复: Thank you for taking the time to share your experience with us. We're very sorry to hear that your stay did not meet expectations. The odor in the room, the non-working TV, and the lack of follow-up from our team — especially when you reached out for help — are not the standards we aim to uphold. Additionally, we apologize for the limited breakfast selection and understand how disappointing that can be.Your feedback has been shared with our management team, and we will be following up internally to ensure better communication and service moving forward. We truly appreciate you bringing these matters to our attention and hope you’ll consider giving us another chance to provide a better stay in the future.
3.0分
其他
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My room needs a deep clean!!! In the bathroom, there is a crevice behind the baseboard where dirt has accumulated. It is filthy! Also, there are marks on shower wall and basin wall.
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酒店回复: Thank you for bringing these concerns to our attention. We sincerely apologize for the cleanliness issues you encountered during your stay — especially in the bathroom. A room in that condition is far below our standards, and we completely understand your frustration.Your feedback has been shared with our housekeeping and maintenance teams so they can address the specific areas you mentioned, including a deep clean and inspection of the room. We’re committed to providing a clean and comfortable environment for every guest, and we clearly missed the mark this time.We appreciate your honesty and hope you’ll consider giving us another opportunity to provide the quality experience you expect and deserve.
3.0分
情侣出游
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Staff was exceptional. Autumn at the front desk was smiling, happy and very professional, after a long drive she was a gem to deal with. The gentleman handling the breakfast was friendly and very attentive to make sure the food items were kept filled and tables clean. The room needed work. First room we found shower curtain pulled completely out of the wall and laying on the floor. Second room was ok but it needed some freshening up. TV initially didn’t work but Autumn was able to fix it for us. Bed was very soft. Overall the facility was good for one night but I would not choose to stay there for more than that.
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酒店回复: Thank you so much for taking the time to share your experience with us. We're delighted to hear that our staff — especially Autumn at the front desk — made such a positive impression after your long drive. We'll be sure to pass along your kind words to her, as well as to the gentleman overseeing breakfast. It’s always great to hear when our team members go above and beyond for our guests.That said, we truly apologize for the issues you encountered with the rooms. A shower curtain pulled out of the wall and general wear and tear are unacceptable, and we appreciate you bringing this to our attention. We're actively working on improvements and will make sure your feedback is reviewed by our maintenance and housekeeping teams.We're glad we could make your one-night stay as comfortable as possible and hope we’ll have the opportunity to welcome you back in the future — with an experience that’s even better from start to finish.
5.0分
其他
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The people make the property!!!! As it was the first time I was there, the employees treated everyone like family. The did everything they could to accommodate and they made themselves available to guests who had questions or concerns.
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酒店回复: Thank you so much for your kind words! We’re thrilled to hear that our team made such a positive impression during your first stay with us. Our staff truly cares about creating a welcoming, family-like atmosphere, and it means the world to know that came through in your experience.We’ll be sure to share your compliments with the entire team — they’ll be so happy to know their efforts made a difference. We can’t wait to welcome you back for another great stay!
4.0分
其他
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I always have a comfortable stay at Country Inn and suites, but i must say they really do need to.replace the old worn out carpet in their hallways. It really takes away from the ambience of the place.
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酒店回复: Thank you so much for your continued loyalty and for taking the time to share your thoughts. We're thrilled to hear that you always have a comfortable stay with us — that truly means a lot.We also appreciate your honest feedback about the hallway carpets. You're absolutely right that the condition of shared spaces can impact the overall feel of a hotel, and we agree it's time for an update. Please know that we’re actively reviewing renovation plans, and hallway carpeting is definitely on our list of improvements.We look forward to welcoming you back soon and hope you’ll notice positive changes on your next visit!
1.0分
其他
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Horrible place to stay
Best thing they can do with this place is shut it down and set it on fire so the local fire cadets can have a place to practice fire fighting. Place had horrible smell. The first room I recieved the furniture was literally turned upside down, every single piece of it. The front desk attendant seemed like it's just normal for the place. He stated "this place is not a good place to stay, it probably had bugs in it."
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酒店回复: On behalf of our entire team I would like to personally apoligize for the issues you experianced while staying with us.
酒店设施比较老旧，比如停车场、地板、楼梯、电梯等等，但房间很干净。空调系统很好。价格很便宜，所以性价比很高。
非常好的设施
Listen, this hotel is amazing. It's home. The people are amazing. The service is amazing and the staff is off the charts for their guests. 5 mo fo stars. Period
The front dest staff was very friendly and we were able to check in quickly.
Upon turning down the sheets, both beds did not have clean sheets. The beds looked like housekeeping had just made up the beds instead of changing the sheets. There was a q-tip on the floor at the foot of one bed. The bathroom was spotless and very clean. Because it was late when we checked in, and we were exhausted from our long drive, we decided to just sleep on top of the beds, and did not contact the front desk or housekeeping. Needless to say, neither of us sleept very well.
There were many choices available for breakfast; make your own waffle, sausage, gravy, eggs, biscuits, cereal, yougart, muffins, and fruit to name some. The only issue that I had was that they were totally out of knives (that made eating my waffle quite messy). The young man in the kitchen was working hard to get everything set up, and he was very friendly and helpful to address any of our questions or needs.
The minute you open the door, there's a bad odor. Also, TV didn't work. Called front desk and Autumn said she would contact maintenance and call me back. She never called back. Poor service. Breakfast, there were no pastries.
My room needs a deep clean!!! In the bathroom, there is a crevice behind the baseboard where dirt has accumulated. It is filthy! Also, there are marks on shower wall and basin wall.
Staff was exceptional. Autumn at the front desk was smiling, happy and very professional, after a long drive she was a gem to deal with. The gentleman handling the breakfast was friendly and very attentive to make sure the food items were kept filled and tables clean. The room needed work. First room we found shower curtain pulled completely out of the wall and laying on the floor. Second room was ok but it needed some freshening up. TV initially didn’t work but Autumn was able to fix it for us. Bed was very soft. Overall the facility was good for one night but I would not choose to stay there for more than that.
The people make the property!!!! As it was the first time I was there, the employees treated everyone like family. The did everything they could to accommodate and they made themselves available to guests who had questions or concerns.
I always have a comfortable stay at Country Inn and suites, but i must say they really do need to.replace the old worn out carpet in their hallways. It really takes away from the ambience of the place.
Horrible place to stay
Best thing they can do with this place is shut it down and set it on fire so the local fire cadets can have a place to practice fire fighting. Place had horrible smell. The first room I recieved the furniture was literally turned upside down, every single piece of it. The front desk attendant seemed like it's just normal for the place. He stated "this place is not a good place to stay, it probably had bugs in it."