酒店回复: Thank you for taking the time to share your feedback. We’re very sorry for the check-in delay, which was due to a rare issue with the central reservation system. While it was outside of our control, we understand how inconvenient it must have been and appreciate your patience as we worked to resolve it.Regarding the ice, we apologize if the reminder came across as anything less than courteous. Our team’s intention was simply to ensure that all guests had fair access, especially during high-demand times. We do hope that other aspects of your stay was excellent and we’d love the opportunity to welcome you back in the future for a smoother experience.

酒店回复: I'm so sorry to hear that your stay didn’t meet expectations. We always aim to address any concerns during a guest’s visit whenever possible. Your feedback is appreciated, and we’ll be reviewing both the noise and bed comfort to help improve the experience for future guests.

酒店回复: Thank you for your feedback. Our rooms are standard size and include essential amenities. We provide detailed information about room on our website to help guests select accommodations that meet their needs.

酒店回复: Thank you for sharing your feedback. Our continental breakfast is designed to provide a light and convenient start to the day, and we trust that the other aspects of your stay met your expectations. We appreciate your comments and hope to welcome you back!

酒店回复: Thank you for staying with us! It was a pleasure having you and hope you will visit again in the future!

酒店回复: Thank you so much for your review! We are delighted to hear that you enjoyed your stay and we hope to host you again next time you are in our area!