酒店回复: Thank you for taking the time to share your recent experience. I want to sincerely apologize for the discomfort and distress you encountered during your stay. The behavior you described from our staff is completely unacceptable and not in line with our standards of professionalism, respect, or guest privacy. We take this matter very seriously and will be addressing it with the team immediately to ensure this does not happen again.Additionally, I’m very sorry to hear about the condition of the hot tub. Your experience does not reflect the level of cleanliness and maintenance we strive to uphold. I understand how frustrating and disappointing that must have been, and I truly regret that it impacted your stay.Please know that your feedback is incredibly valuable to us and will be used to make meaningful improvements. If you're open to it, I would welcome the opportunity to speak with you directly to further apologize and learn more about how we can make things right.Thank you again for bringing this to our attention.

酒店回复: Dear LuciaThank you so much for your wonderful review and perfect rating! We're glad to hear you found our location convenient and the accommodations accessible and comfortable. It's great to know we could provide an affordable and hassle-free stay during your visit to Muncie.We truly appreciate your recommendation and look forward to welcoming you back on your next trip. Safe travels until then!

酒店回复: Dear DAWNThank you for taking the time to share your feedback. While I’m glad to hear you found the bed comfortable, I sincerely apologize for the issues you experienced during your stay. What you described regarding the cleanliness of the floors, bathroom, and tub is not up to our standards, and I will be addressing this immediately with our housekeeping team.I’m also sorry to hear about the humidity in your room and the condition of the air. We will have our maintenance staff inspect the HVAC system to ensure it's functioning properly and effectively dehumidifying the space.Your comfort and satisfaction are very important to us, and I appreciate you bringing these matters to our attention. If there’s anything we can do to make this right, please don’t hesitate to reach out to me directly.

酒店回复: Dear KAREN, Thank you for taking the time to share your experience. I'm truly sorry that our property and the surrounding area did not meet your expectations during your visit. We understand how important comfort and cleanliness are when traveling, and I apologize that we fell short in that regard.That said, I’m very glad to hear our front desk team member treated you with kindness and responded promptly to your refund request. We strive to provide excellent service, even when things don’t go as planned, and I’m pleased that part of your experience was positive.Your feedback is incredibly valuable as we continue working on improving our property. We hope you’ll consider visiting us again in the future once upgrades are complete.Wishing you safe and pleasant travels,

酒店回复: Dear Jennifer,Thank you for your feedback regarding your recent stay with us. I sincerely apologize for the inconvenience and disappointment you experienced.I understand that your group of 15 was expecting access to a pool, and I regret that the information provided before your reservation was not accurate. The pool being unavailable during your visit should have been clearly communicated, and I take full responsibility for that oversight.Regarding the building temperature, I’m very sorry that the environment was uncomfortably hot. We are actively working to resolve our HVAC issues to ensure a more comfortable experience for all our guests.Your concerns are valid, and we appreciate you bringing them to our attention. Guest satisfaction is very important to us, and I hope you will consider giving us another opportunity to provide you with the stay you expected.

酒店回复: Dear Laura,Thank you for taking the time to share your feedback. We're pleased to hear that you found the property very clean, and we appreciate your kind words.We sincerely apologize for the humidity and musty odor you experienced in your room, as well as the condition of the carpet. This is not the standard we strive to maintain, and we understand how this may have impacted your overall comfort. Please be assured that we are actively addressing these concerns with our housekeeping and maintenance teams to ensure all rooms are fresh, dry, and welcoming for our guests.Your input is incredibly helpful as we continue to improve our guest experience. We hope to have the opportunity to welcome you back for a much more comfortable stay in the future.

酒店回复: Dear DebbieThank you for taking the time to share your feedback. While I’m glad to hear that you found your room clean, I’m truly sorry to learn about the maintenance issues you encountered during your stay.What you described including the ceiling damage, missing towel bar, mold in the tub, and the door lock not being properly installed is not acceptable and falls far short of the standards we aim to provide. I sincerely apologize for any inconvenience or discomfort this caused you.Please know that we are actively addressing these concerns with our maintenance and housekeeping teams to ensure repairs are made promptly and that these issues do not affect future guests.Your feedback is extremely valuable to us as we work to improve our facilities, and I hope you'll consider giving us another chance in the future. If you’d like to discuss your experience further

酒店回复: Thank you for taking the time to share your feedback. I sincerely apologize for the inconvenience caused by the non-functioning outlets and the loose towel racks in your room. This is certainly not the standard we aim to uphold, and I regret that these issues impacted your stay.Our maintenance team has been notified and will promptly address these concerns to ensure they do not affect future guests. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a much-improved experience.