酒店回复: Dear Paul,Thank you for taking the time to tell us about your experience at the Red Roof Inn Springfield, MO. I am sorry that your experience did not meet your expectations. We acknowledge your concerns regarding the outdated bathroom, the bed's softness, and the possible odor mentioned. Furthermore, we understand your discomfort with the hallway fragrance. Your feedback is important as we consider improvements to meet guest expectations.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We do hope you will choose to stay with us at any of our other Red Roof brand locations so we can have the opportunity to provide you with a better experience.Very truly yours,MarieoRed Roof Management RediResponse Specialist
Bed was too soft, definitely worn out and sunk into the middle of the bed. Very uncomfortable and when I asked to be moved to another room with a firmer mattress I was told that all mattresses were the same. No elevator to the second floor, stairs only
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Springfield, MO. We are sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the possible condition of the bed you mentioned. However, I fear you might have our location confused with another. Your review mentions details about the elevator, which isn’t something we have at this property.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We appreciate you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you re in the area.Very truly yours,ZinniaRed Roof ManagementRediResponse Specialist
2.0分
情侣出游
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We had stayed at this Red Lion several years ago, and it was fine. However, it had changed quite a bit since then. Every night there was a lot of noise in the halls and outside the building, close to the room we were in. The price has gone up significantly, like everyone else, but the clientele has gotten a lot sketchier. The ladies at the front desk were very nice and helpful, but there is no breakfast any longer, and the coffee is just so-so. Very disappointed.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Springfield, MO. I understand your disappointment regarding the noise, changes in clientele, and the lack of breakfast. I'm glad you found our front desk staff helpful and I appreciate you mentioning them. Your comments are important as we strive to make every stay positive. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
5.0分
其他
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The room was clean and spacious. The only thing I didn’t care for is I would prefer the shampoo be in a small container and that there be a bar of soap. Other than that I have no complaints. It’s a nice room.
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酒店回复: Dear Esteemed Guest,We appreciate you taking the time to share your experience at Red Roof Inn Springfield, MO. I'm glad to hear you found the room clean and spacious and that you have no major complaints. I understand your preference for individual shampoo containers and bar soap. We'll certainly take this feedback into consideration as we make changes to improve our guest experience. Thank you for choosing Red Roof. We look forward to welcoming you back in the future!Sincerely,ShennaRed Roof ManagementRediResponse Specialist
4.0分
商务出差
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Hotel is clean but definitely in need of some renovations. Electric switches in my room were…. Questionable at doing their job at best. Otherwise staff were very nice and I felt safe
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酒店回复: Dear Valued Guest, Thank you for taking the time to write a review of your stay at the Red Roof Inn Springfield, MO. It's good to hear you found our staff friendly and felt safe during your stay. However, we're sorry to learn about the issues you encountered with the electrical switches and the need for renovations. I will share this feedback with staff right away to have that looked into and addressed.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,PrincessRed Roof ManagementRediResponse Specialist
4.0分
其他
Room was clean and comfortable. I loved how big the fridge was, but there was no freezer. It was quiet and reasonably priced.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Springfield, MO. We're delighted to hear you found your room clean, comfortable, and reasonably priced. We appreciate your positive comments about the refrigerator size. We regret that it lacked a freezer, I will share this feedback with staff right away to have that looked into and addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,PrincessRed Roof ManagementRediResponse Specialist
以这个价格来说，这里是个不错的住宿选择。
这家酒店需要翻新。浴室非常老旧。床太软。总有人在门外吸烟。酒店需要翻新或关门。走廊里弥漫着难闻的香氛喷雾。75美元一晚的价格，我估计不能期待太多。我不会再住那里了。
不推荐。👎
这家酒店不像广告里说的那样提供婴儿床或游戏围栏。我们到达后不得不支付100美元的押金，但我们当时并不知道这笔押金，而且只能现金支付。到达房间后，我们发现浴室的毛巾上有头发，感觉很不舒服。我们大概到了一个小时后就离开了。
有几个小问题影响了好评：马桶座松了，浴室门关不严，看电视需要人帮忙，肥皂和洗发水泵几乎出不来。这个位置还有很多其他酒店可供选择。
房间勉强过得去，大楼的其他部分感觉破旧不堪。大厅里摆满了旧电视。入口处还堆放着几箱卫生纸。
Bed was too soft, definitely worn out and sunk into the middle of the bed. Very uncomfortable and when I asked to be moved to another room with a firmer mattress I was told that all mattresses were the same. No elevator to the second floor, stairs only
We had stayed at this Red Lion several years ago, and it was fine. However, it had changed quite a bit since then. Every night there was a lot of noise in the halls and outside the building, close to the room we were in. The price has gone up significantly, like everyone else, but the clientele has gotten a lot sketchier. The ladies at the front desk were very nice and helpful, but there is no breakfast any longer, and the coffee is just so-so. Very disappointed.
The room was clean and spacious. The only thing I didn’t care for is I would prefer the shampoo be in a small container and that there be a bar of soap. Other than that I have no complaints. It’s a nice room.
Hotel is clean but definitely in need of some renovations. Electric switches in my room were…. Questionable at doing their job at best. Otherwise staff were very nice and I felt safe
Room was clean and comfortable. I loved how big the fridge was, but there was no freezer. It was quiet and reasonably priced.