Room was clean. Staff was friendly. Ease of check in and out. Fresh coffee available in lobby. Snacks and cold items avaliable if needed. I liked that hand sanitizer was placed in various areas, including inside the elevator. Did have a little trouble keeping the A/C from turning off, had to lower the temp a few times to keep it running, couldn't turn on just fan. Otherwise, very comfortable bed and even the pillows were comfortable which hotel pillows usually aren't it seems. Location near Bass Pro was nice also.
展开
酒店回复: Thank you for staying with us and for taking the time to share your experience. We are glad to know your visit was a pleasant one and that many aspects of your stay made a positive impression. We appreciate you noting the issue with the air conditioning. Our maintenance team is already looking into it to ensure the system performs more reliably going forward. It is always a pleasure to know when guests leave well rested and satisfied. We look forward to the chance to welcome you again whenever your travels bring you back to the area.
5.0分
其他
this was the best hotel we have ever stayed in in the Springfield area. we will stay here every time we need to visit Springfield, mo.
展开
酒店回复: Thank you for the kind words. We are truly honored to be your preferred choice in Springfield and look forward to welcoming you back whenever your travels bring you our way.
4.0分
其他
展开
Worth the stay
This hotel is a step above a regular hotel. Room was nice and well kept. The common areas are well kept. The breakfast was good but could and should have a little more variety. Pool was nice. It's not quite a 5 star hotel but it's a 4 star hotel that can be had at an affordable price.
展开
酒店回复: Thank you for your thoughtful review. We are delighted to know you enjoyed your stay and appreciated the care we put into maintaining both the rooms and common areas. It is also great to hear that you found value in what we offer. Your feedback regarding breakfast variety is truly helpful and we will be taking a closer look at how we can enhance that experience. We hope to welcome you back again soon.
3.0分
家庭亲子
展开
The people who work there were friendly and helpful. The facility is in disrepair. The elevator door does not work properly, electric outlets in the rooms didn’t work, and the shower in one room did not work well. The refrigerator has such a loud noise, it was necessary to unplug it in order to sleep.
展开
酒店回复: Thank you for your feedback. We’re glad our team made you feel welcome, though we regret the condition of certain amenities fell short. Your concerns have been shared with our maintenance team for prompt attention. We appreciate your comments and hope to provide a much-improved experience in the future.
4.0分
家庭亲子
展开
Second stay here, and will definitely come back. Rooms are clean and comfortable, especially for the price. The breakfast is adequate. Brought my own coffee this time, since last time it was awful (not a deal breaker). Easy to get to and convenient to all the places I need to go. The staff is super friendly. This time at checkout I watched them going above and beyond for a guest who had lost something.
展开
酒店回复: Thank you for returning and for sharing your experience. We’re glad to hear your stay was comfortable and that our team made a positive impression. We appreciate your feedback on the coffee and breakfast and will keep it in mind as we continue to improve. We look forward to welcoming you again soon.
3.0分
其他
展开
I chose an accessible room with a walk in shower (they had only ONE room like that) and the shower head would only shoot at the floor without forcibly pushing it into the holder. I left a request for repair at the front desk as I was leaving so anyone else might not have to deal with that. The room was very clean tho, breakfast was good and it was convenient for me. . . Except for the shower head. The shower was very roomy and did had a shower seat.
展开
酒店回复: Thank you for taking the time to share your experience. We are glad to hear the room met your needs in terms of cleanliness, comfort, and convenience, and that you enjoyed the breakfast. We appreciate you letting us know about the shower head and leaving a repair request at the front desk. Your feedback helps us make sure future guests have a better experience, and we are addressing the issue. We hope to have the chance to welcome you again.
4.0分
情侣出游
展开
The hotel was clean. The room had a slight musty odor that was probably from carpet and pets. Someone in next room had their tv very loud all night and sound came through walls making it difficult to sleep. The breakfast was tasty and hot. Bed was comfortable and staff friendly. Overall a good place
展开
酒店回复: Thank you for sharing your impressions. It’s encouraging to know that the team made a positive impact and that the morning meal met expectations. I'm sorry for the disturbance caused by sound carrying through the walls and any discomfort related to the room’s air quality. Both matters will be reviewed with care to ensure a more peaceful and pleasant environment for future visits. Your comments are truly valued.
5.0分
其他
Would like to see pool area to have access to outdoor and indoor . Have shuttle van to airport and back .
展开
酒店回复: Thank you for your rating and for sharing your suggestions. We appreciate your thoughts regarding the pool area and shuttle service, and we will certainly take them into consideration as we look for ways to improve the guest experience. We are grateful for your visit and hope to welcome you again soon.
5.0分
家庭亲子
Staff were really nice, it was clean and very quiet. This was our second time staying and will be back.
展开
酒店回复: Thank you for your kind words and for choosing to stay with us again. We are so pleased to hear that you enjoyed a quiet, clean, and welcoming experience. It is always a pleasure to host returning guests, and we look forward to welcoming you back on your next visit.
服务还不错
Room was clean. Staff was friendly. Ease of check in and out. Fresh coffee available in lobby. Snacks and cold items avaliable if needed. I liked that hand sanitizer was placed in various areas, including inside the elevator. Did have a little trouble keeping the A/C from turning off, had to lower the temp a few times to keep it running, couldn't turn on just fan. Otherwise, very comfortable bed and even the pillows were comfortable which hotel pillows usually aren't it seems. Location near Bass Pro was nice also.
this was the best hotel we have ever stayed in in the Springfield area. we will stay here every time we need to visit Springfield, mo.
Worth the stay
This hotel is a step above a regular hotel. Room was nice and well kept. The common areas are well kept. The breakfast was good but could and should have a little more variety. Pool was nice. It's not quite a 5 star hotel but it's a 4 star hotel that can be had at an affordable price.
The people who work there were friendly and helpful. The facility is in disrepair. The elevator door does not work properly, electric outlets in the rooms didn’t work, and the shower in one room did not work well. The refrigerator has such a loud noise, it was necessary to unplug it in order to sleep.
Second stay here, and will definitely come back. Rooms are clean and comfortable, especially for the price. The breakfast is adequate. Brought my own coffee this time, since last time it was awful (not a deal breaker). Easy to get to and convenient to all the places I need to go. The staff is super friendly. This time at checkout I watched them going above and beyond for a guest who had lost something.
I chose an accessible room with a walk in shower (they had only ONE room like that) and the shower head would only shoot at the floor without forcibly pushing it into the holder. I left a request for repair at the front desk as I was leaving so anyone else might not have to deal with that. The room was very clean tho, breakfast was good and it was convenient for me. . . Except for the shower head. The shower was very roomy and did had a shower seat.
The hotel was clean. The room had a slight musty odor that was probably from carpet and pets. Someone in next room had their tv very loud all night and sound came through walls making it difficult to sleep. The breakfast was tasty and hot. Bed was comfortable and staff friendly. Overall a good place
Would like to see pool area to have access to outdoor and indoor . Have shuttle van to airport and back .
Staff were really nice, it was clean and very quiet. This was our second time staying and will be back.