We were up all night the people in the room next to us was loud all night I made 5 complaints and nothing seemed to work with staff . The girl in the room was crying and there were 2 guys in there were cussing and yelling and telling her she was going to get aid but the staff wouldn’t do anything. They would not comp my room any won’t stay there anymore. Billie
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酒店回复: Thank you for sharing your experience. I am very sorry for the late night disturbance you encountered. The situation you described is concerning, and when there are signs that someone might be at risk our team is expected to involve the proper authorities. I regret that the noise continued despite your reports and that your stay was not the calm and restful visit you expected. Your feedback will help us improve how we respond to similar situations in the future.
5.0分
其他
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The rooms are clean, staff is friendly and helpful. This location is conveniently located to the South Creek walking path. It is quiet and the other walkers are friendly. This is my 2nd time staying here. It is a good location with shopping near.
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酒店回复: Thank you for choosing to stay with us again. We are delighted that your visit was comfortable and that our team contributed to a pleasant experience. It is great to know the nearby trail and local stores added to your time here. We look forward to your next visit.
3.0分
情侣出游
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This hotel is “OK”, but is tattered around the edges. So, I am rating it a generous 3. The room entry and bath have a floor of faux slate tiles that are made from some sort of plastic material. The grout lines are dirty. There are the usual nicks and throughout the rooms and common spaces. The bed is comfortable and the front staff friendly. In short, this hotel is overdue for a complete refresh. I would not stay here again in its current condition.
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酒店回复: Thank you for taking the time to share your impressions. We are pleased to hear that you found our team welcoming and the bed comfortable. Your remarks regarding the property’s condition are appreciated and well noted. We are happy to share that a full renovation is scheduled for this winter, which will bring refreshed spaces and updated amenities. We hope you will consider returning to experience the improvements once the project is complete.
1.0分
其他
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receptionist at checkin (Wyatt) could not confirm rate I was quoted at when i made reservations - instead told me i had a "variable" rate every nite - but could not explain "why" -- i had a email confirmation of a specific nightly rate -- still don't know how they came up with a VARIABLE rate at the hotel check in -- checkin receptionist did not know what he was doing --needs more training
a "Popcorn smell " was throughout the hotel -- into my room
my wifi was not working when i got to the room -
at breakfast next morning -- there were no tea bags provided -- nor hot water available for me to use my own Tea Bags -
I asked server for decaf coffee - and she said there was none pre-made -- that i had to make my own -- and pointed to a small coffee pot on another counter on the opposite side of the room from where the rest of food and "regular" coffee was LOCATED
children were running through halls & dogs barking -- very noisy til after midnight -- going to sleep was not possible
very disappointed in this la quinta location - i've stayed at other la quinta inns - and never had such horrible service and lack of cleaniness --
AND i checked in on the 10th of october NOT the 9th; and left on the 11th - not the 16 -- as stated in this email FROM YOU
MY ORIGINAL RESERVATIONS WERE FOR THE 10TH - 17TH -- BUT LEFT AFTER ONE NIGHT BECAUSE OF THE HORRIBLE SERVICE AND LACK OF CLEANLINESS AND BAD ATTITUDE AND TRAINING OF STAFF
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酒店回复: Thank you for your feedback. We regret that your stay did not meet expectations and apologize for the issues you experienced. When booking through a third party, rates are often shown as an average across the stay, which can lead to confusion at check in. We also offer hot water on request, and we will remind our team to communicate that clearly. Your comments have been shared with staff to ensure improvements are made.
5.0分
家庭亲子
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Room was clean. Staff was friendly. Ease of check in and out. Fresh coffee available in lobby. Snacks and cold items avaliable if needed. I liked that hand sanitizer was placed in various areas, including inside the elevator. Did have a little trouble keeping the A/C from turning off, had to lower the temp a few times to keep it running, couldn't turn on just fan. Otherwise, very comfortable bed and even the pillows were comfortable which hotel pillows usually aren't it seems. Location near Bass Pro was nice also.
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酒店回复: Thank you for staying with us and for taking the time to share your experience. We are glad to know your visit was a pleasant one and that many aspects of your stay made a positive impression. We appreciate you noting the issue with the air conditioning. Our maintenance team is already looking into it to ensure the system performs more reliably going forward. It is always a pleasure to know when guests leave well rested and satisfied. We look forward to the chance to welcome you again whenever your travels bring you back to the area.
5.0分
其他
this was the best hotel we have ever stayed in in the Springfield area. we will stay here every time we need to visit Springfield, mo.
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酒店回复: Thank you for the kind words. We are truly honored to be your preferred choice in Springfield and look forward to welcoming you back whenever your travels bring you our way.
5.0分
商务出差
Everything was great easy check in friendly staff good breakfast convenient to where I was going.
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酒店回复: Thank you for sharing your experience. It is wonderful to know that your visit went smoothly and that our team made you feel welcome. We are pleased you enjoyed breakfast and found our location suited your plans. We look forward to hosting you again soon.
5.0分
其他
The room was clean and the atmosphere was great, it was peaceful and the staff were fantastic
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酒店回复: Thank you for your wonderful feedback and perfect rating. We are so pleased to hear that you enjoyed a quiet and relaxing stay, and that our team helped make your visit a pleasant one. Creating a welcoming environment is always our goal, and it is great to know that came through during your time with us. We look forward to welcoming you back whenever you are in the area.
4.0分
其他
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Worth the stay
This hotel is a step above a regular hotel. Room was nice and well kept. The common areas are well kept. The breakfast was good but could and should have a little more variety. Pool was nice. It's not quite a 5 star hotel but it's a 4 star hotel that can be had at an affordable price.
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酒店回复: Thank you for your thoughtful review. We are delighted to know you enjoyed your stay and appreciated the care we put into maintaining both the rooms and common areas. It is also great to hear that you found value in what we offer. Your feedback regarding breakfast variety is truly helpful and we will be taking a closer look at how we can enhance that experience. We hope to welcome you back again soon.
服务还不错
We were up all night the people in the room next to us was loud all night I made 5 complaints and nothing seemed to work with staff . The girl in the room was crying and there were 2 guys in there were cussing and yelling and telling her she was going to get aid but the staff wouldn’t do anything. They would not comp my room any won’t stay there anymore. Billie
The rooms are clean, staff is friendly and helpful. This location is conveniently located to the South Creek walking path. It is quiet and the other walkers are friendly. This is my 2nd time staying here. It is a good location with shopping near.
This hotel is “OK”, but is tattered around the edges. So, I am rating it a generous 3. The room entry and bath have a floor of faux slate tiles that are made from some sort of plastic material. The grout lines are dirty. There are the usual nicks and throughout the rooms and common spaces. The bed is comfortable and the front staff friendly. In short, this hotel is overdue for a complete refresh. I would not stay here again in its current condition.
receptionist at checkin (Wyatt) could not confirm rate I was quoted at when i made reservations - instead told me i had a "variable" rate every nite - but could not explain "why" -- i had a email confirmation of a specific nightly rate -- still don't know how they came up with a VARIABLE rate at the hotel check in -- checkin receptionist did not know what he was doing --needs more training
a "Popcorn smell " was throughout the hotel -- into my room
my wifi was not working when i got to the room -
at breakfast next morning -- there were no tea bags provided -- nor hot water available for me to use my own Tea Bags -
I asked server for decaf coffee - and she said there was none pre-made -- that i had to make my own -- and pointed to a small coffee pot on another counter on the opposite side of the room from where the rest of food and "regular" coffee was LOCATED
children were running through halls & dogs barking -- very noisy til after midnight -- going to sleep was not possible
very disappointed in this la quinta location - i've stayed at other la quinta inns - and never had such horrible service and lack of cleaniness --
AND i checked in on the 10th of october NOT the 9th; and left on the 11th - not the 16 -- as stated in this email FROM YOU
MY ORIGINAL RESERVATIONS WERE FOR THE 10TH - 17TH -- BUT LEFT AFTER ONE NIGHT BECAUSE OF THE HORRIBLE SERVICE AND LACK OF CLEANLINESS AND BAD ATTITUDE AND TRAINING OF STAFF
Room was clean. Staff was friendly. Ease of check in and out. Fresh coffee available in lobby. Snacks and cold items avaliable if needed. I liked that hand sanitizer was placed in various areas, including inside the elevator. Did have a little trouble keeping the A/C from turning off, had to lower the temp a few times to keep it running, couldn't turn on just fan. Otherwise, very comfortable bed and even the pillows were comfortable which hotel pillows usually aren't it seems. Location near Bass Pro was nice also.
this was the best hotel we have ever stayed in in the Springfield area. we will stay here every time we need to visit Springfield, mo.
Everything was great easy check in friendly staff good breakfast convenient to where I was going.
The room was clean and the atmosphere was great, it was peaceful and the staff were fantastic
Worth the stay
This hotel is a step above a regular hotel. Room was nice and well kept. The common areas are well kept. The breakfast was good but could and should have a little more variety. Pool was nice. It's not quite a 5 star hotel but it's a 4 star hotel that can be had at an affordable price.