sink aerator was clogged...gave us only 2 sets of towels and coffee accesories
Smoke detector light shone on us
no breakfast as promised on the phone when I called
had to ask for a new room key and tv remote
ceiling fan was filthy
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酒店回复: Thank you for your feedback. We are sorry to hear about the issues you experienced. This is not the level of comfort or service we strive to provide. We sincerely apologize for the maintenance concerns and for having to request a new key and TV remote. We're also sorry for any miscommunication with breakfast. Please know that all of your comments have been shared with our team. We appreciate you bringing these matters to our attention, and hope to welcome you back soon for a much better experience.
4.0分
情侣出游
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It was a good stay except the sign says breakfast at 6-9am and we went and there was no breakfast. And also the shower did not work good. The drain did not drain water and water was coming out of faucet and shower and filling up bathtub when taking shower. Overall it was clean room. Thank you.
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酒店回复: Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincer
1.0分
其他
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I searched for a hotel that has truck parking and breakfast so my husband could eat breakfast before he goes to work , And find out that this hotel does not have breakfast now .
And I am very disappointed
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酒店回复: Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincer
1.0分
家庭亲子
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Staff rude the whole time. Key cards didn’t work so we had to keep going to the front deck to get in our room. And that guy is not nice at all. Acted like it’s our fault. Room ceiling fan had to much dirt it was black. Also advertised free breakfast and they didn’t have that. It’s just a lie.
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酒店回复: What you have described sounds understandably frustrating, and we extend our sincere apologies. It's never our intention to make you feel anything other than courteously attended to, especially when you encounter an issue. Please know that your feedback has been escalated to our leadership team for immediate review. Additionally, although we have limited control over what is advertised on third-party sites, we'll certainly investigate this to ensure accuracy. We're very sorry to have fallen below your expectations, though we appreciate your honesty, as it helps guide improvement.
3.0分
其他
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Description said this stay came with breakfast. There was no breakfast. I recommended they remove that as I was counting on this as part of my reason to book here.
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酒店回复: We greatly appreciate your feedback. Please accept our apologies for any disappointment in the accommodations, amenities, and service that you received during your time with us. Our team will be sure to look into all of your comments internally and make improvements where necessary, as we always want to ensure that our guests have the best experience possible. It is our hope that you'll consider giving us another chance soon; we're confident that we can impress you.
5.0分
其他
Staff was very nice and the chair was very comfortable.
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酒店回复: Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincer
5.0分
其他
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Car broke down at midnight and they took care of us. Check in was very friendly and gracious in our harrowing situation. Clean and spacious w great AC. Best ABV I have stayed in. Right off highway and close to many restaurants. I have to type 200 characters. Done
3.0分
其他
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Room was OK. I accidently booked a Smoking room. I'm not sure if he had a Non-Smoking available, but he wasn't going to let me change to one. The motel was not full. The listing showed Continental Breakfast, but he stated there was no breakfast. Coffee machine and coffee were in the room, but there were not coffee cups.
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酒店回复: We greatly appreciate your feedback. Please accept our apologies for any disappointment in the accommodations, amenities, and service that you received during your time with us. Our team will be sure to look into all of your comments internally and make improvements where necessary, as we always want to ensure that our guests have the best experience possible. It is our hope that you'll consider giving us another chance soon; we're confident that we can impress you.
1.0分
其他
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The room was dirty, dusty, dead spider on the bathroom door frame, slippery tub floor, no tub mats, the couch had several large stains on the upholstery. Receptionist staff was not courteous, no welcome.
We will not stay there again or any of the Americas Best Motels.
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酒店回复: We greatly appreciate your feedback. Please accept our apologies for any disappointment in the accommodations, amenities, and service that you received during your time with us. Our team will be sure to look into all of your comments internally and make improvements where necessary, as we always want to ensure that our guests have the best experience possible. It is our hope that you'll consider giving us another chance soon; we're confident that we can impress you.
4.0分
其他
The ceiling fan needed a very good cleaning, looked like it hasn't been done in yrs
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酒店回复: Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincer
sink aerator was clogged...gave us only 2 sets of towels and coffee accesories
Smoke detector light shone on us
no breakfast as promised on the phone when I called
had to ask for a new room key and tv remote
ceiling fan was filthy
It was a good stay except the sign says breakfast at 6-9am and we went and there was no breakfast. And also the shower did not work good. The drain did not drain water and water was coming out of faucet and shower and filling up bathtub when taking shower. Overall it was clean room. Thank you.
I searched for a hotel that has truck parking and breakfast so my husband could eat breakfast before he goes to work , And find out that this hotel does not have breakfast now .
And I am very disappointed
Staff rude the whole time. Key cards didn’t work so we had to keep going to the front deck to get in our room. And that guy is not nice at all. Acted like it’s our fault. Room ceiling fan had to much dirt it was black. Also advertised free breakfast and they didn’t have that. It’s just a lie.
Description said this stay came with breakfast. There was no breakfast. I recommended they remove that as I was counting on this as part of my reason to book here.
Staff was very nice and the chair was very comfortable.
Car broke down at midnight and they took care of us. Check in was very friendly and gracious in our harrowing situation. Clean and spacious w great AC. Best ABV I have stayed in. Right off highway and close to many restaurants. I have to type 200 characters. Done
Room was OK. I accidently booked a Smoking room. I'm not sure if he had a Non-Smoking available, but he wasn't going to let me change to one. The motel was not full. The listing showed Continental Breakfast, but he stated there was no breakfast. Coffee machine and coffee were in the room, but there were not coffee cups.
The room was dirty, dusty, dead spider on the bathroom door frame, slippery tub floor, no tub mats, the couch had several large stains on the upholstery. Receptionist staff was not courteous, no welcome.
We will not stay there again or any of the Americas Best Motels.
The ceiling fan needed a very good cleaning, looked like it hasn't been done in yrs