酒店回复: Dear Giovanna,Thank you for staying with us and for your feedback. We're glad you appreciated the coffee and took time to share your experience.We sincerely apologize for the smoke odor in the room, the cleanliness issues, and the limited pool hours. Your concerns are being reviewed with our housekeeping and maintenance teams to ensure improvements are made.We hope you'll consider giving us another chance for a better stay in the future.Sincerely,Hotel Manager
2.0分
其他
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The staff was nice. However, when we walked into the room, we noticed that the walls were dirty, and it looked like they did patchwork not the best. One mattress had stains on it. The desk and side table between the bed was dirty and the room floor. The bathroom floor was dirty and dust, settling on the baseboard. The tub was dirty, and there was mold on the shower curtain. The door to the room was missing a latch and the door it self inside and out had spots stains. Luckily I brought my own sanitizing wipes and sprays. Whatever I wiped the dirt lifted. I also brought my own bedsheets so after I sprayed the bed, I put my own sheets on including the pillow sheets. The walls are thin and so at 3am we could hear people arguing and their conversation was very clear with lots of swearing. And music playing throughout the night. For their breakfast they had wrapped apples which I’m assuming they washed and wrapped, and they had oranges. It appeared that they had juice and coffee, sliced bread, mini muffins, cereal and milk. We didn’t bother eating breakfast there we went somewhere else.
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酒店回复: Dear Guest,We are glad to know you found our staff nice and welcoming during your stay. We aim to provide a comfortable experience from the moment you arrive. We also understand your concerns about the room condition, cleanliness, noise, and overall comfort. Your detailed observations help us identify where immediate improvements are needed, and we will address these areas with our team to ensure a much better experience moving forward.Sincerely, Hotel Manager
2.0分
商务出差
Very dirty floors and shower. Definitely was not cleaned prior to our stay. The sheets appeared to be clean. Dingy motel in Connecticut.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We’re very sorry to hear about the cleanliness issues you experienced — this is not the standard we aim to provide. Your comments will be shared with our housekeeping team to address immediately. We appreciate you letting us know and hope we can offer you a much better stay in the future.Sincerely, Hotel Manager
4.0分
商务出差
Staff was very courteous. Bed was a little too out of shape& bouncy but not hateful. But I slept extremely well!!!
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酒店回复: Dear Guest,Thank you for your kind words about our staff! We’re glad you slept well and appreciate your feedback about the bed—we’ll be sure to look into it. We hope to welcome you back again soon!Sincerely, Hotel Manager
1.0分
其他
The place was very not clean at all the room smell bad it old in the room the bed is not bad
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酒店回复: Dear Gustavo,We are grateful that you shared your experience and are glad the bed was comfortable. Your feedback also highlights several areas that did not meet our standards, including cleanliness, room odor, and the overall condition of the room. We are reviewing these concerns with our team to ensure future guests receive a clean, fresh, and well-maintained environment. Comments like yours help us strengthen our standards and improve every aspect of the stay.Sincerely,Hotel Manager
3.0分
情侣出游
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Breakfast could have been better. They had a sign on the check in window that no visitors allowed in the rooms. It doesn’t say anything about military discount on the website when you make the reservation, I ask about the military discount they said because I made the reservation online I couldn’t get the discount.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We’re sorry for the disappointment with breakfast and the confusion about the military discount policy. Your comments help us identify ways to improve both our communication and guest experience.Sincerely, Hotel Manager
服务还是不错。其他印象不深
房间有股烟味，浴室天花板还有点霉斑。床上用品一般般，枕头太扁了，急需更换。酒店整体需要一次彻底的深度清洁和翻新。
这个地方很干净，工作人员总是愿意提供任何帮助
房间很干净，床也很舒服。
房间里弥漫着一股浓重的香烟味，尽管这不是吸烟房。我们到达时，厕所很脏。欧陆式早餐难吃又便宜。我唯一喝的就是咖啡。最后，泳池开放时间是上午11点到晚上8点，所以最后一天不能用，因为退房时间是那个时候。整栋楼都弥漫着香烟味，看起来不太干净。
The staff was nice. However, when we walked into the room, we noticed that the walls were dirty, and it looked like they did patchwork not the best. One mattress had stains on it. The desk and side table between the bed was dirty and the room floor. The bathroom floor was dirty and dust, settling on the baseboard. The tub was dirty, and there was mold on the shower curtain. The door to the room was missing a latch and the door it self inside and out had spots stains. Luckily I brought my own sanitizing wipes and sprays. Whatever I wiped the dirt lifted. I also brought my own bedsheets so after I sprayed the bed, I put my own sheets on including the pillow sheets. The walls are thin and so at 3am we could hear people arguing and their conversation was very clear with lots of swearing. And music playing throughout the night. For their breakfast they had wrapped apples which I’m assuming they washed and wrapped, and they had oranges. It appeared that they had juice and coffee, sliced bread, mini muffins, cereal and milk. We didn’t bother eating breakfast there we went somewhere else.
Very dirty floors and shower. Definitely was not cleaned prior to our stay. The sheets appeared to be clean. Dingy motel in Connecticut.
Staff was very courteous. Bed was a little too out of shape& bouncy but not hateful. But I slept extremely well!!!
The place was very not clean at all the room smell bad it old in the room the bed is not bad
Breakfast could have been better. They had a sign on the check in window that no visitors allowed in the rooms. It doesn’t say anything about military discount on the website when you make the reservation, I ask about the military discount they said because I made the reservation online I couldn’t get the discount.