The hotel was overbooked, so I had to change rooms without disability access. There were also bugs in the room, my bed sheets were stained and inside out and the hotel itself was extremely hot.
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酒店回复: Thank you Tracey for sharing your experience. We regret to read that your experience with our service fell short of expectations. We value your feedback and are committed to addressing these issues to improve our guest experience.
2.0分
商务出差
Bedding was itchy, felt like sleeping on a canvas tarp. Toilet kept running all night and day. Breakfast tasted horrible.
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酒店回复: Thank you for sharing your concern with us David. We take your comment about the furniture seriously and will look into updating or refurbishing to maintain our standards. Regarding breakfast, we will make sure to look into the matter to improve the quality and variety served.
1.0分
家庭亲子
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The pictures look nice when we did the search for a hotel but the room was a different story. The door latch was broken so we could not securely lock the room. The room smelled as if pets had urinated and pooped in the room and they used some very strong chemicals to clean it but a horrible smell lingered. Not to mention the chemicals used irritated our eyes and throat for three days after and we only stayed one night. Management appeared to be irritated when we brought it up to their attention. We would not recommend this location to anyone. If I could give no stars I would.
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酒店回复: Thank you for bringing this to our attention Sylvia. We sincerely apologize for not meeting your expectations in room cleanliness. We've taken immediate action with our housekeeping team to address this issue and ensure it doesn't recur. Moreover, we are new management who took over the property a few months back and we are in progress for room's remodeling. We will appreciate if you can give us a second chance to serve you with better and renovated rooms.
3.0分
家庭亲子
I have always had a great experience there i have learn night shift is very different
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酒店回复: Thank you for sharing your concern Carrie. We apologize for the service issues you encountered during your stay. This is not the standard we strive for, and we are taking immediate steps to ensure our team provides the high-quality service our guests expect and deserve.
1.0分
其他
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My experience here was terrible. Long story short, I'll never be staying at any Wingate by Wyndham property again! I was treated horribly after telling the front desk staff I saw a bug crawling on one of the pillows. I drove down from Virginia, which is 6 1/2 hours away, and loaded all my belongings onto the dolly, checked in (1 hour after cutoff for cancelling), and entered the room. I inspected the bed and found a bug crawling on the pillow. I wheeled the dolly back down to the front desk and asked her to cancel my reservation. She said she couldn't since it was after the cancellation deadline.
I asked her for her name, she refused to give it to me, and I called ******* to have them talk to her because the hotel staff didn't believe me when I said it was a bug in the room. The front desk staff and the maintenance guy went to the room to see if they saw the bug, as if, the bug would remain in the same spot.
I told the front desk staff, that I would just find someplace else to go and to cancel the room. I asked her to give me a receipt or something stating the time I was leaving the property, which was 6:45 pm on 8/13/25, after arriving around 6:25pm. She said she couldn't print me out anything because I paid through a third party (*******), and she refused to give me or the ******* rep her name. She stated that she would be charging me the entire 3-night rate because I was rude to her for asking for the copy of my license back.
This was a horrible experience after
4.0分
家庭亲子
The young lady who checked us in was very friendly and helpful!
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酒店回复: Thank you Everett, We're thrilled to hear that our staff made a great impression on you with their friendly and attentive service. Your kind words will be shared with the team as a testament to their hard work.
3.0分
其他
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Well, my first day there went out for the day came back around 12:30. Cleaning crew was in my room only took the tower and touched my personal items. I went downstairs to ask how can someone come in your room and don’t clean and only take towels and touch my personal stuff. The reply back was oh she was clean again. My bed was not made Didn’t have clean towels in the room and I was in room 312. Last name the CAIN.
5.0分
其他
The property is mostly well maintained. The staff were very friendly on both the night and morning shift. Check in was very easy as well.
4.0分
其他
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Priya is the best employee for this hotel!!
We had some issues with our stay...the air conditioning was not working100%, the hair dryer broke, broken ice machine and the TV had no sound...however, when each problem was brought to Priya's attention, the problem was looked into and corrected in almost no time...except for the air conditioning, but I would still stay here again.
最差的酒店
The hotel was overbooked, so I had to change rooms without disability access. There were also bugs in the room, my bed sheets were stained and inside out and the hotel itself was extremely hot.
Bedding was itchy, felt like sleeping on a canvas tarp. Toilet kept running all night and day. Breakfast tasted horrible.
The pictures look nice when we did the search for a hotel but the room was a different story. The door latch was broken so we could not securely lock the room. The room smelled as if pets had urinated and pooped in the room and they used some very strong chemicals to clean it but a horrible smell lingered. Not to mention the chemicals used irritated our eyes and throat for three days after and we only stayed one night. Management appeared to be irritated when we brought it up to their attention. We would not recommend this location to anyone. If I could give no stars I would.
I have always had a great experience there i have learn night shift is very different
My experience here was terrible. Long story short, I'll never be staying at any Wingate by Wyndham property again! I was treated horribly after telling the front desk staff I saw a bug crawling on one of the pillows. I drove down from Virginia, which is 6 1/2 hours away, and loaded all my belongings onto the dolly, checked in (1 hour after cutoff for cancelling), and entered the room. I inspected the bed and found a bug crawling on the pillow. I wheeled the dolly back down to the front desk and asked her to cancel my reservation. She said she couldn't since it was after the cancellation deadline.
I asked her for her name, she refused to give it to me, and I called ******* to have them talk to her because the hotel staff didn't believe me when I said it was a bug in the room. The front desk staff and the maintenance guy went to the room to see if they saw the bug, as if, the bug would remain in the same spot.
I told the front desk staff, that I would just find someplace else to go and to cancel the room. I asked her to give me a receipt or something stating the time I was leaving the property, which was 6:45 pm on 8/13/25, after arriving around 6:25pm. She said she couldn't print me out anything because I paid through a third party (*******), and she refused to give me or the ******* rep her name. She stated that she would be charging me the entire 3-night rate because I was rude to her for asking for the copy of my license back.
This was a horrible experience after
The young lady who checked us in was very friendly and helpful!
Well, my first day there went out for the day came back around 12:30. Cleaning crew was in my room only took the tower and touched my personal items. I went downstairs to ask how can someone come in your room and don’t clean and only take towels and touch my personal stuff. The reply back was oh she was clean again. My bed was not made Didn’t have clean towels in the room and I was in room 312. Last name the CAIN.
The property is mostly well maintained. The staff were very friendly on both the night and morning shift. Check in was very easy as well.
Priya is the best employee for this hotel!!
We had some issues with our stay...the air conditioning was not working100%, the hair dryer broke, broken ice machine and the TV had no sound...however, when each problem was brought to Priya's attention, the problem was looked into and corrected in almost no time...except for the air conditioning, but I would still stay here again.