Just stay somewhere else! No amenities. No pool, no hot tub, no fridge, no restaurant, no bar. The tv would go in and out. The pictures were beautiful of the place but when we arrived. It wasn’t anything like the pictures. If you advertise then you need to have the amenities that you say you have!
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酒店回复: Dear April N, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your stay did not meet expectations, and we appreciate the opportunity to address your concerns. We understand how disappointing it can be when a property doesn’t align with what was anticipated. We strive to represent our hotel accurately in all listings, and we are currently reviewing our online content to ensure that all information and photos reflect our current offerings. Transparency is important to us, and we never want our guests to feel misled. While our property may not include certain amenities such as a pool, hot tub, restaurant, or bar, we do work hard to provide clean accommodations, friendly service, and a comfortable environment for a great night’s rest. We’re also sorry to hear about the issues you encountered with the TV. Our team is actively investigating this matter to prevent future occurrences. Your feedback helps us improve, and we value your input. If your travels bring you back to the area, we would love another chance to provide you with a better experience.
1.0分
情侣出游
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Stayed at this hotel years ago and had the best time at the Restaurant/Bar on the top floor over looking the city. We were thinking about staying there again and called hotel to ask if restaurant on the top floor was still open to guest staying at the hotel. The employee I spoke to said no and was very rude and hung up on me. This hotel is nothing like it used to be. We are now staying at another hotel.
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酒店回复: Dear Jason W, Thank you for sharing your feedback. We're truly sorry to hear about your recent experience when calling our hotel and are disappointed to learn that it did not reflect the warm hospitality you remembered from your previous stay. It’s wonderful to know that you once enjoyed a memorable visit especially the restaurant and bar with its views overlooking the city. That venue created many special moments for our guests over the years, and we’re proud to have been a part of yours. We sincerely apologize for how your recent inquiry was handled. Providing respectful and courteous service is a core value of ours, and the interaction you described is not reflective of the standards we hold ourselves to. Your comments have been shared with our team for review, and we will be addressing this internally to ensure it does not happen again. While we regret that the rooftop venue is no longer operating in the same capacity, we understand how important those experiences were and how disappointing it must have been to hear otherwise in such a manner. We respect your decision to stay elsewhere on this visit, though we genuinely hope you might give us another opportunity in the future to restore your confidence in our team.
5.0分
其他
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The service provided by the Reception and Breakfast team was first class. The food was excellent and the Management very approachable and helpful. I would certainly recommend staying at the Ramada by Wyndham.
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酒店回复: Thank you for taking the time to share your positive experience at the Ramada by Wyndham. We are delighted to hear that you enjoyed the exceptional service from our Reception and Breakfast teams, as well as the delicious food. It's great to know that you found the management approachable and helpful during your stay. We appreciate your recommendation and hope to welcome you back in the future.
1.0分
其他
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Hotel needs to be demolished. It’s situated next to a freight line that runs all night. The lobby and communal areas are dated. Tea/coffee making is in the toilet and the AC unit was so noisy it nearly drowned out the noise from the trains. We won’t be coming back
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酒店回复: We're sorry to hear about your experience at our hotel. We appreciate your feedback and will share your comments with the team for future improvements. Our location near the freight line is appreciated by some guests for its convenience but we understand it may not suit everyone. Thank you for staying with us, and we hope you had a comfortable visit despite the noise disturbances.
4.0分
家庭亲子
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Check-in was slow, the room was average and the train noise at night was loud. So, why did I rate it a 4…the staff was EXTREMELY friendly and helpful. The shuttle driver (Miss Dora) was an absolute delight! Talking to any of the staff, you get the sense you’re talking to family.
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酒店回复: We appreciate your kind words about our friendly staff, especially Miss Dora. We apologize for any inconvenience during your stay and value your feedback for future improvements. Our team is dedicated to providing a welcoming environment for all our guests.
3.0分
情侣出游
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Based on the reviews I'd read, I was extremely nervous about staying here. Glad to say it wasn't bad at all. Yes, the hotel is old... BUT they have made the best of what they have to work with. Room was good size, good bed and new TV. The furniture is old but serves its purpose. If you're looking for 5star, this is not for you!! Decent place to lay your head. We never saw any bugs and our non-smoking room was clean and w/o any oder. Wifi worked great during our stay..
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酒店回复: Thank you for taking the time to share your feedback with us. We are delighted to hear that you found your room to be comfortable and clean during your stay. Our team strives to provide a pleasant experience for all our guests, and we are pleased to hear that you enjoyed the amenities we offer. Your satisfaction is important to us, and we hope to welcome you back in the future.
2.0分
朋友出游
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We got the wrong room 3 times, there were dead cockroaches in the air conditioner vents, no mini fridge, coffee pot was right beside the toilet 🤢, bedding had stains on it. There was visible dirt running down the walls in the lobby. I wouldn’t ever stay there again.
2.0分
家庭亲子
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No sleep due to train horn right outside of hotel. Three times during one night so we left at 4:30 am since we were not sleeping anyway. You should select a hotel away for the downtown train tracks. You were warned.
1.0分
其他
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Women & children, DO NOT STAY HERE. Vagrants in the lobby, propositioning all females, Loud train horn at 3am for 5 minutes every morning, NO restaurant, non working TV, "everyone gets a smoking room!" The owner has given up, this is a drug den!
5.0分
商务出差
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I love the evening social on Wednesdays! The staff is nice and the rooms are amazing. The beds are very comfortable but the TV needs an update. Everything else's was great with no problems or issues. Excellent customer service 👏
Just stay somewhere else! No amenities. No pool, no hot tub, no fridge, no restaurant, no bar. The tv would go in and out. The pictures were beautiful of the place but when we arrived. It wasn’t anything like the pictures. If you advertise then you need to have the amenities that you say you have!
Stayed at this hotel years ago and had the best time at the Restaurant/Bar on the top floor over looking the city. We were thinking about staying there again and called hotel to ask if restaurant on the top floor was still open to guest staying at the hotel. The employee I spoke to said no and was very rude and hung up on me. This hotel is nothing like it used to be. We are now staying at another hotel.
The service provided by the Reception and Breakfast team was first class. The food was excellent and the Management very approachable and helpful. I would certainly recommend staying at the Ramada by Wyndham.
Hotel needs to be demolished. It’s situated next to a freight line that runs all night. The lobby and communal areas are dated. Tea/coffee making is in the toilet and the AC unit was so noisy it nearly drowned out the noise from the trains. We won’t be coming back
Check-in was slow, the room was average and the train noise at night was loud. So, why did I rate it a 4…the staff was EXTREMELY friendly and helpful. The shuttle driver (Miss Dora) was an absolute delight! Talking to any of the staff, you get the sense you’re talking to family.
Based on the reviews I'd read, I was extremely nervous about staying here. Glad to say it wasn't bad at all. Yes, the hotel is old... BUT they have made the best of what they have to work with. Room was good size, good bed and new TV. The furniture is old but serves its purpose. If you're looking for 5star, this is not for you!! Decent place to lay your head. We never saw any bugs and our non-smoking room was clean and w/o any oder. Wifi worked great during our stay..
We got the wrong room 3 times, there were dead cockroaches in the air conditioner vents, no mini fridge, coffee pot was right beside the toilet 🤢, bedding had stains on it. There was visible dirt running down the walls in the lobby. I wouldn’t ever stay there again.
No sleep due to train horn right outside of hotel. Three times during one night so we left at 4:30 am since we were not sleeping anyway. You should select a hotel away for the downtown train tracks. You were warned.
Women & children, DO NOT STAY HERE. Vagrants in the lobby, propositioning all females, Loud train horn at 3am for 5 minutes every morning, NO restaurant, non working TV, "everyone gets a smoking room!" The owner has given up, this is a drug den!
I love the evening social on Wednesdays! The staff is nice and the rooms are amazing. The beds are very comfortable but the TV needs an update. Everything else's was great with no problems or issues. Excellent customer service 👏