We checked in to property to find two dead cockroaches We asked to change rooms to be told sold out and would offer a 50% refund As all hotels in area were sold out we went back to the room
When we pulled bedsheets back there were loads of live cockroaches running around
We went back to reception to complain and was told oh we will refund your money We are still waiting for refund We then had to drive over two hours to find another hotel
PLEASE DO NOT BOOK THIS HOTEL
4.0分
情侣出游
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Room was clean, friendly staff. Good for a one night stay, close to Renfro Valley Entertainment Center. Nothing fancy but affordable. Air conditioning was very cold.
1.0分
其他
I didn’t stay there and they would not give a waiver to ******* to help me get a refund
4.0分
其他
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I stay here every time I am in this area. It is quiet and clean, with a friendly and helpful staff. They have made some improvements on the motel since my last stay. The beds were very comfortable and offered a good night's rest.
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酒店回复: Dear Guest,Thank you for your continued trust in us! We’re so happy to hear that you enjoy the quiet, clean atmosphere and the comfort of the beds. It’s also great to know you’ve noticed the improvements we’ve made. We look forward to welcoming you back on your next visit!
5.0分
其他
Clean, tidy, and friendly
Low cost, friendly, and clean. Great Mexican restaurant across parking lot
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酒店回复: Dear Guest,Thank you for your kind words! We are glad to hear that you found the hotel clean, tidy, and affordable, with friendly service. It's great to know you enjoyed the nearby restaurant as well! We hope to welcome you back soon.
1.0分
情侣出游
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The only good thing was the people at the fromt desk. We checked in last night checked ojt last night due to bedbugs galore! Asked for a refund still no refund. I will nevwr be back
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酒店回复: Dear Guest,We sincerely apologise for the issues you experienced during your stay. This is certainly not the experience we want for our guests. Please call the property directly to discuss your concerns, and we will do our best to address them promptly. Thank you for bringing this to our attention.
4.0分
家庭亲子
The bathroom was sub par. One shower and the bathroom was flooded. Shower floor was very slippery. Staff were very friendly. Bed was comfortable!
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酒店回复: Dear Guest,Thank you for sharing your feedback! We are happy to hear that the staff were friendly and you found the bed comfortable. However, we apologise for the issues with the bathroom and shower. We will certainly share your concerns with the team to address the flooding and safety concerns with the shower floor. We hope to provide you with a more enjoyable stay next time!
不错 挺干净的
这张床棒极了，睡上去就像睡在棉花糖上一样舒服。我特别喜欢房间的装饰，墙上有一幅横跨整个房间的海景画。我一进门就感受到了热情的欢迎，因为床单上写着“Hello sunshine”。这个小创意很可爱。很明显酒店正在翻新，有些地方还需要再调整一下。目前还没有吹风机和熨斗，但却有熨衣板。房间里可以再多一个垃圾桶和一盒纸巾。毛巾又软又新，但浴缸需要更换了，因为它已经出现了一个洞，用胶带给贴上了。公共洗衣房里的制冰机和洗衣烘干机都坏了，看起来他们正在努力修理这些设备。早餐有点不均衡，提供了华夫饼、吐司面包、贝果、奶油芝士和谷物麦片。如果能再加点水果和燕麦片就好了。再加点鸡蛋和肉类就更好了。尽管有这些不足，我仍然觉得这家酒店潜力巨大，值得再次入住。
我们一直都选择住在这里。干净舒适，员工友善。
We checked in to property to find two dead cockroaches We asked to change rooms to be told sold out and would offer a 50% refund As all hotels in area were sold out we went back to the room
When we pulled bedsheets back there were loads of live cockroaches running around
We went back to reception to complain and was told oh we will refund your money We are still waiting for refund We then had to drive over two hours to find another hotel
PLEASE DO NOT BOOK THIS HOTEL
Room was clean, friendly staff. Good for a one night stay, close to Renfro Valley Entertainment Center. Nothing fancy but affordable. Air conditioning was very cold.
I didn’t stay there and they would not give a waiver to ******* to help me get a refund
I stay here every time I am in this area. It is quiet and clean, with a friendly and helpful staff. They have made some improvements on the motel since my last stay. The beds were very comfortable and offered a good night's rest.
Clean, tidy, and friendly
Low cost, friendly, and clean. Great Mexican restaurant across parking lot
The only good thing was the people at the fromt desk. We checked in last night checked ojt last night due to bedbugs galore! Asked for a refund still no refund. I will nevwr be back
The bathroom was sub par. One shower and the bathroom was flooded. Shower floor was very slippery. Staff were very friendly. Bed was comfortable!