Sofa cushions torn. Shower floor edges need recaulking. Fridge leaking onto kitchen floor. No breakfast service on one of our days but was supposed to be included. Very poor water pressure in shower/sink area. We’ve always had good experience in the past so somewhat surprised
3.0分
商务出差
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Sad Visit
The room and the set was really good. Bathroom had some leak and repair work that was iffy, but not a huge deal. However, there was a closet, next to the bed in the bedroom, that had the AC condenser in it. It was horribly loud, but we had to have it on because it was hot weather. We could not sleep at all. When we asked the front desk about it, and the possibility of changing rooms, we were told if we didn’t like it, we could check out. Terrible customer service response. So we did in fact check out and went to stay elsewhere.
Such a bummer.
5.0分
其他
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Nice accommodations and good location
I accidentally made two reservations through different sources. The hotel brought this to my attention at check-in and immediately rectified the situation. We had stayed here before and enjoyed the privacy of a two bedroom suite. It was also nice to have a kitchenette. Additionally, there is a nice grocery store and we discovered a delicious donut shop nearby! Nice accommodations and good location.
1.0分
其他
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My room was so disgusting - filthy floors- hair in the sink- ROACHESSSSSA‼️ It can’t get any worse in my opinion especially for $1800 for 5 nights!
Stupid ridiculous pricing!
I’ve should’ve left & fine next door.
Hilton is trash!!
2.0分
家庭亲子
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The only thing i liked was the lady that checked me in , the swimming area was nasty, dirty, the pool hasnt been cleaned, the patio is not clean, my son had 2 ticks on his leg, this morning we come to have breakfast, no coffee, no waffle batter,just about everything was empty, we had to wait about 30 minutes to get coffee, just a bad experience , not happy 😡
5.0分
情侣出游
Very nice and Quiet stay. When ever we visit again we will book a room here again.
2.0分
其他
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The 2 room suite was supposed to have three beds and it only had 2 beds and a small pull out couch. The carpet was dirty and left a residue on bare feet. We had to wear shoes in the room at all times. The pool and hot tub were dirty. The water was not clean with a lot of debris in the water. There was no ice or filtered water for the rooms. The doors to get back into the hotel from the pool did not work, locking us out. We had to call the front desk to come let us back in. They verified that our key was working and it was the door readers that were broken. The staff was friendly and helpful but did not offer anything with the lack of a bed which was what was booked and paid for.
1.0分
商务出差
Icebox went out lost food. Breakers went out no power in half of the room. Didn’t move us or help with cost of lost food
5.0分
其他
I didn't like that they did not accommodate me with extra towels when i asked for them.
3.0分
其他
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Friendly staff, rooms need some attention
The front desk, food service and housekeeping staff were all very friendly. The door to our room was difficult to open and off hinge. The bathroom faucet leaks all over the counter every time it is turned on and the shower head needs to be replaced since it is caked with hard water minerals and mold. The a/c unit was loud. The bed was comfortable and the kitchen was well stocked with everything we needed during our brief stay.
Sofa cushions torn. Shower floor edges need recaulking. Fridge leaking onto kitchen floor. No breakfast service on one of our days but was supposed to be included. Very poor water pressure in shower/sink area. We’ve always had good experience in the past so somewhat surprised
Sad Visit
The room and the set was really good. Bathroom had some leak and repair work that was iffy, but not a huge deal. However, there was a closet, next to the bed in the bedroom, that had the AC condenser in it. It was horribly loud, but we had to have it on because it was hot weather. We could not sleep at all. When we asked the front desk about it, and the possibility of changing rooms, we were told if we didn’t like it, we could check out. Terrible customer service response. So we did in fact check out and went to stay elsewhere.
Such a bummer.
Nice accommodations and good location
I accidentally made two reservations through different sources. The hotel brought this to my attention at check-in and immediately rectified the situation. We had stayed here before and enjoyed the privacy of a two bedroom suite. It was also nice to have a kitchenette. Additionally, there is a nice grocery store and we discovered a delicious donut shop nearby! Nice accommodations and good location.
My room was so disgusting - filthy floors- hair in the sink- ROACHESSSSSA‼️ It can’t get any worse in my opinion especially for $1800 for 5 nights!
Stupid ridiculous pricing!
I’ve should’ve left & fine next door.
Hilton is trash!!
The only thing i liked was the lady that checked me in , the swimming area was nasty, dirty, the pool hasnt been cleaned, the patio is not clean, my son had 2 ticks on his leg, this morning we come to have breakfast, no coffee, no waffle batter,just about everything was empty, we had to wait about 30 minutes to get coffee, just a bad experience , not happy 😡
Very nice and Quiet stay. When ever we visit again we will book a room here again.
The 2 room suite was supposed to have three beds and it only had 2 beds and a small pull out couch. The carpet was dirty and left a residue on bare feet. We had to wear shoes in the room at all times. The pool and hot tub were dirty. The water was not clean with a lot of debris in the water. There was no ice or filtered water for the rooms. The doors to get back into the hotel from the pool did not work, locking us out. We had to call the front desk to come let us back in. They verified that our key was working and it was the door readers that were broken. The staff was friendly and helpful but did not offer anything with the lack of a bed which was what was booked and paid for.
Icebox went out lost food. Breakers went out no power in half of the room. Didn’t move us or help with cost of lost food
I didn't like that they did not accommodate me with extra towels when i asked for them.
Friendly staff, rooms need some attention
The front desk, food service and housekeeping staff were all very friendly. The door to our room was difficult to open and off hinge. The bathroom faucet leaks all over the counter every time it is turned on and the shower head needs to be replaced since it is caked with hard water minerals and mold. The a/c unit was loud. The bed was comfortable and the kitchen was well stocked with everything we needed during our brief stay.