Her room was very clean the front desk was very professional very friendly even helped may bring my bags to the room!
5.0分
其他
Clean room. Very nice check in lady. Beds not so comfy but very clean. And puppy friendly too.
4.0分
商务出差
The staff was real friendly (Hanna). She welcomed us and made us feel right at home....another staff member was nice but I didn't get her name...
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酒店回复: Thank you so much for taking the time to review our property. We're delighted to hear you enjoyed your stay and we hope to welcome you back whenever your travels bring you back to the area.
1.0分
其他
Dirty towels microwave did not work breakfast was terrible cleaning staff has bad attitude when asked a question
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酒店回复: Thank you for sharing your feedback with us. I sincerely apologize for the issues you experienced during your stay, including the condition of your room, the microwave not functioning, and the service concerns you mentioned. This is not the level of hospitality we strive to provide.As we discussed at checkout, I have confirmed that a complete refund has been issued for your stay. I truly regret that we fell short of expectations, and I will be reviewing your comments with both our housekeeping and breakfast teams to ensure these matters are addressed immediately.Your feedback is valuable in helping us improve, and I hope you’ll consider giving us another opportunity in the future to provide you with a much better experience.
2.0分
其他
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I couldn't check in at 4 do to they had no clean sheets and no room ready. When i was able to check in, the shower had hair in it. The curtains in the bedroom had mold on it. It smells as if someone had been smoking in the room. The pool was dirty. It was not the best stay for my family and I.
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酒店回复: Thank you for taking the time to share your feedback. I sincerely apologize that your experience fell short of expectations. The cleanliness concerns you mentioned and the delay with your room being ready are not reflective of the standards we aim to provide.During your stay, we did experience issues with our dryers, which unfortunately caused delays in having rooms fully prepared on time. While this does not excuse the inconvenience you faced, I do want you to know we are actively addressing the matter to prevent this from happening again.I also want to assure you that your comments regarding the shower, curtains, and pool have been shared with our housekeeping and maintenance teams so that immediate improvements can be made.Your feedback is extremely valuable in helping us do better, and I truly hope we will have the opportunity to welcome you back for a much improved experience.
5.0分
情侣出游
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Good location off of I95. The hotel was very clean, the staff were very courteous, and the breakfast was good. The room was very nice. I use Florence SC as a stopping point in driving from NY to FL. I would recommend the hotel.
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酒店回复: Thank you so much for taking the time to review our property. We're delighted to hear you enjoyed your stay and we hope to welcome you back whenever your travels bring you back to the area.
5.0分
其他
We stayed here for a quick night on a long drive home. The staff was professional and welcoming in the room was perfect.
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酒店回复: Thank you so much for taking the time to review our property. We're delighted to hear you enjoyed your stay and we hope to welcome you back whenever your travels bring you back to the area.
房间很大，很安静，会再次入住
助理经理非常友善，两室套房舒适，配备3台电视和2间浴室，为家人提供了足够的隐私空间😇
旅行途中的绝佳酒店，不算豪华，但你也不需要更多了。
Her room was very clean the front desk was very professional very friendly even helped may bring my bags to the room!
Clean room. Very nice check in lady. Beds not so comfy but very clean. And puppy friendly too.
The staff was real friendly (Hanna). She welcomed us and made us feel right at home....another staff member was nice but I didn't get her name...
Dirty towels microwave did not work breakfast was terrible cleaning staff has bad attitude when asked a question
I couldn't check in at 4 do to they had no clean sheets and no room ready. When i was able to check in, the shower had hair in it. The curtains in the bedroom had mold on it. It smells as if someone had been smoking in the room. The pool was dirty. It was not the best stay for my family and I.
Good location off of I95. The hotel was very clean, the staff were very courteous, and the breakfast was good. The room was very nice. I use Florence SC as a stopping point in driving from NY to FL. I would recommend the hotel.
We stayed here for a quick night on a long drive home. The staff was professional and welcoming in the room was perfect.