This was our second stay, and things have really gone downhill. We arrived and were told there was NO HOT WATER. Since we had pets and were limited on where we could stay in Altus, we said we were OK with that for one night, would there be a discount? we were told NO. NO discount for NO hot water. Our room, requested non-smoking, got a smoking room. Asked about that. Told ALL of their rooms are smoking. We were upstairs -NO lights on the outside stairs, which is not fun in the dark. Then we looked at the balcony cracks in the floor, chunks missing on the stairs - really? Shouldn't this be bulldozed down? Pool out of order and covered. The best I can say is there was a breakfast.
3.0分
其他
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Rooms could have been better. Bed was very comfortable. Lights on the walkways needs replacing. It looks like there was some work being done on the second floor walkway as it was supported with jackstands. I stayed there before the room then was much better then the one I had this trip.
2.0分
其他
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The night staff is super sweet & helpful. The hotel itself is shabby at best. Very out dated. Was nervous for bed bugs ~ none were found however ~ THANK GOD!! Funny smell ~ couldn’t really put my finger on it. Giant pot hole in the back my son nearly lost his car in. Only half the parking lot seemed to be in working order. Shower and linens were clean & felt good. Beds were not the worst but not the best either. Just needs LOTS of TLC. Again, staff was great.
1.0分
其他
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Would never go here ever again. I would stay in my car before staying here. The room suck! Not clean at all the smell was terrible. The doors don’t open and close or lock good. The hot breakfast sucks. Good thing there was a Chick-fil-A next-door. The staff at night were great. Can’t say anything good about the day time staff at all. They was not helpful at all.
1.0分
独自旅行
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Rooms smelled of smoke regardless being non-smoking. Hot water did not work in the morning. Pools were closed. Exterior looks terrible in the courtyard. Door barely closed. And once in a generation pot hole in the parking lot.
3.0分
家庭亲子
Unfinished repairs everywhere, lots of caution tape and barriers laying around flipped upside down, the caution tape was ripped and blowing strung out .
2.0分
商务出差
Would not recommend until ownership and management take steps to repair the facilities. Staff on site are great!
1.0分
其他
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Room and bathroom smelt like body odor; filth. Bugs in the room and bathroom. Black, sticky spots, on carpet. Curtains dirty and ripped. Pool was out of service. Common areas dirty, unswept. There were guys hanging out right outside our hotel door, drinking, and, “cutting up”. Overall, gross.
1.0分
情侣出游
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5 or 6 guys in the room next to us all that screaming and yelling and begging on the wall reported.And nobody did anything about it, This was very disappointing, as I've stayed with Wyndham.A rewards member.However I did not feel like anybody took care of me period
3.0分
家庭亲子
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The place is falling apart inside & out. The rooms smelled of mold & cigarette smoke. There were dead bugs in the lights & there were little curly hairs in the bathroom. The bathroom door handle was falling apart & I was afraid to be locked in. The staff was super nice! The price was okay but it should have been less for what we got.
This was our second stay, and things have really gone downhill. We arrived and were told there was NO HOT WATER. Since we had pets and were limited on where we could stay in Altus, we said we were OK with that for one night, would there be a discount? we were told NO. NO discount for NO hot water. Our room, requested non-smoking, got a smoking room. Asked about that. Told ALL of their rooms are smoking. We were upstairs -NO lights on the outside stairs, which is not fun in the dark. Then we looked at the balcony cracks in the floor, chunks missing on the stairs - really? Shouldn't this be bulldozed down? Pool out of order and covered. The best I can say is there was a breakfast.
Rooms could have been better. Bed was very comfortable. Lights on the walkways needs replacing. It looks like there was some work being done on the second floor walkway as it was supported with jackstands. I stayed there before the room then was much better then the one I had this trip.
The night staff is super sweet & helpful. The hotel itself is shabby at best. Very out dated. Was nervous for bed bugs ~ none were found however ~ THANK GOD!! Funny smell ~ couldn’t really put my finger on it. Giant pot hole in the back my son nearly lost his car in. Only half the parking lot seemed to be in working order. Shower and linens were clean & felt good. Beds were not the worst but not the best either. Just needs LOTS of TLC. Again, staff was great.
Would never go here ever again. I would stay in my car before staying here. The room suck! Not clean at all the smell was terrible. The doors don’t open and close or lock good. The hot breakfast sucks. Good thing there was a Chick-fil-A next-door. The staff at night were great. Can’t say anything good about the day time staff at all. They was not helpful at all.
Rooms smelled of smoke regardless being non-smoking. Hot water did not work in the morning. Pools were closed. Exterior looks terrible in the courtyard. Door barely closed. And once in a generation pot hole in the parking lot.
Unfinished repairs everywhere, lots of caution tape and barriers laying around flipped upside down, the caution tape was ripped and blowing strung out .
Would not recommend until ownership and management take steps to repair the facilities. Staff on site are great!
Room and bathroom smelt like body odor; filth. Bugs in the room and bathroom. Black, sticky spots, on carpet. Curtains dirty and ripped. Pool was out of service. Common areas dirty, unswept. There were guys hanging out right outside our hotel door, drinking, and, “cutting up”. Overall, gross.
5 or 6 guys in the room next to us all that screaming and yelling and begging on the wall reported.And nobody did anything about it, This was very disappointing, as I've stayed with Wyndham.A rewards member.However I did not feel like anybody took care of me period
The place is falling apart inside & out. The rooms smelled of mold & cigarette smoke. There were dead bugs in the lights & there were little curly hairs in the bathroom. The bathroom door handle was falling apart & I was afraid to be locked in. The staff was super nice! The price was okay but it should have been less for what we got.