酒店回复: We apologize that your arrival did not go as planned. We did offer you accommodations at the Oceanside location, but you declined. We issued a refund for your deposit on 09/29/24. Please let us know if that has not been fulfilled.Thank you.
We thought the property was located directly across from the Islander. That is on us for not mapping it. The amenities at the Islander where we have stayed numerous time are amazing. The villas do not have washer/driers in unit as advertised. The dishwasher had a broken latch but if you work for it you can get it to run. We had to clean any dish we wanted to use. The linens on the sleeper sofa were dirty. The unit needed to be vacuumed and mopped again. I do understand we were by the beach, so getting all sand may be impossible. We had to buy ice daily because the icemaker no longer worked. It was just very expensive for the expectation of cleanliness.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet your expectations. We regret the issues you experienced with the dishwasher, icemaker, linens, and overall cleanliness, as this is not the standard we aim to provide. Your comments have been shared with our housekeeping and maintenance teams so these matters can be addressed immediately. We also appreciate your understanding regarding the location and the natural challenges of sand near the beach. We value your feedback, as it helps us improve, and we hope to have the opportunity to provide a better experience in the future.The Team at Bayside Villas
2.0分
家庭亲子
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The listing is misleading and should be amended immediately. I booked this assuming that this accommodation is in the resort, which it wasn’t. It’s a couple of minutes down the highway, which might be ok for some but we were travelling with a little child so getting him ready for the car etc was already such a hassle that we had to preplan our visits to the resort. The first photo of the listing is literally the resort so you can see the confusion.
Secondly, the rooms smelled damp and mouldy. We were immediately alarmed as we didn’t want our baby to be exposed to a possible mould. The listing says ‘brand new’ but we were later told that the place hadn’t been touched up for years since The Islander bought the place. The staff was very kind and moved us to a different unit immediately but we lost a day of our holiday (one of two sunny days while we were there) due to the hassle of packing, moving etc. The second unit was an ‘upgrade’ by the bay but it still smelled musty. All of our clothes stank of mould once I unpacked our luggage back home.
4.0分
家庭亲子
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Neat apartment with very comfortable beds! Also a nice kitchen with dining table. No 24/7 front desk on site, but just a 5 min drive to the main Islander resort. We were also allowed to make use of all the facilities at the main resort.
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酒店回复: Thank you for sharing your experience with us. We appreciate the feedback and will certainly share this with our teams. We are happy you were able to make lasting memories here in our slice of paradise. Best regards!
5.0分
家庭亲子
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We loved our stay at Bayside Villas. We loved the access to both Bayside and Oceanside, the activities were great! Beautiful rooms, grounds! We will definitely return in the future.
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酒店回复: Thank you so much for your kind words and glowing review! We’re truly delighted to hear that you had such a wonderful experience during your stay with us. It means the world to our team to know that our service, amenities, and atmosphere exceeded your expectations. We hope to welcome you back to Islander Resort soon for another unforgettable getaway.
5.0分
其他
The staff was very friendly, very helpful. The grounds were beautiful and clean.
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酒店回复: Thank you for sharing your experience with us. We appreciate the feedback and will certainly share this with our team members that made your stay so memorable. We are happy you were able to make lasting memories here in our slice of paradise. Best regards!
1.0分
家庭亲子
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We checked in to find that the Villa had a horrible smell of either mildew or mold. Very musty. Walls were touched up with paint that didn't match. One of the appliances was dinging with an alarm. I didn't even look around at anything else because of the smell! I was told they had been remodeled over the summer, but I could not imagine that they were. They were advertised as brand new, so we had booked two villas for our stay. We went to the service desk and ask for other rooms, but they told us they all smell the same. We purchase the room with the "Bay View" that we paid $1000 more than the other one. Don't waste your money! No view! They did accommodate us nicely at the Islander with very nice rooms and I gave them a good review!!!
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酒店回复: Thank you for taking the time to share your experience with us. We understand the frustrations that can come with relocating rooms once you have settled in and apologize that the initial rooms were not up to standard. We strive to provide only the best accommodations to our guests, and it seems we fell short this time, and for that we are sorry. We are here to listen should you have any further concerns you would like addressed.Warm regards!
我无法进入房间。我在机场晚上 7 点后通过 Travelocity 预订了房间，从迈阿密开车一个多小时，保安告诉我他没有房间钥匙。没有空房，我还在等退款——太糟糕了，太欺诈了！！！！
酒店本身不错，很干净，但与描述不符。预订时网站上写着可以使用户外烧烤架，但只有一个，没有提供丙烷气。所以烧烤架没用。没有描述海滩区域，没有海滩。描述的皮划艇不在这个酒店，而是在第二家酒店，所以没有。
总体来说很失望。给出的东西太贵了。
我们很高兴能回来，因为我们在 2021 年住在这里，并且很喜欢这里。但这次就没那么好了。蚂蚁……在厨房和浴室里。他们来喷了两次，但还是在那里。然后卧室里的灯在凌晨 2 点随机亮起……多次。我把它关掉，它又亮了。我们去了两个度假村的游泳池好几次，从来没有泳池毛巾。我们总是不得不去找人。Oceanside 现在在水中有一些很酷的充气玩具。但第一天我的孩子玩了它们，住得很舒服。第二天他们对孩子们大喊大叫，说我们必须“租”它们。相信我，没有人租那些东西。太荒谬了。它正在施工/装修，这很好，但我打电话或在他们的网站上没有一次提到过。提前通知会很好。卧室里没有空间。没有放衣服的抽屉。没有放衣服的衣柜。别无选择，只能把行李箱拿出来。雪上加霜的是，晚上 11 点响起的火警让我 3 岁的孩子尖叫不已，吓坏了我们所有人。但这只是系统重置。如果不是 2500 美元的住宿费，这一切都不会太糟糕。以这个价格，我期望更多。非常失望。我们不会再来了。
酒店很棒
We thought the property was located directly across from the Islander. That is on us for not mapping it. The amenities at the Islander where we have stayed numerous time are amazing. The villas do not have washer/driers in unit as advertised. The dishwasher had a broken latch but if you work for it you can get it to run. We had to clean any dish we wanted to use. The linens on the sleeper sofa were dirty. The unit needed to be vacuumed and mopped again. I do understand we were by the beach, so getting all sand may be impossible. We had to buy ice daily because the icemaker no longer worked. It was just very expensive for the expectation of cleanliness.
The listing is misleading and should be amended immediately. I booked this assuming that this accommodation is in the resort, which it wasn’t. It’s a couple of minutes down the highway, which might be ok for some but we were travelling with a little child so getting him ready for the car etc was already such a hassle that we had to preplan our visits to the resort. The first photo of the listing is literally the resort so you can see the confusion.
Secondly, the rooms smelled damp and mouldy. We were immediately alarmed as we didn’t want our baby to be exposed to a possible mould. The listing says ‘brand new’ but we were later told that the place hadn’t been touched up for years since The Islander bought the place. The staff was very kind and moved us to a different unit immediately but we lost a day of our holiday (one of two sunny days while we were there) due to the hassle of packing, moving etc. The second unit was an ‘upgrade’ by the bay but it still smelled musty. All of our clothes stank of mould once I unpacked our luggage back home.
Neat apartment with very comfortable beds! Also a nice kitchen with dining table. No 24/7 front desk on site, but just a 5 min drive to the main Islander resort. We were also allowed to make use of all the facilities at the main resort.
We loved our stay at Bayside Villas. We loved the access to both Bayside and Oceanside, the activities were great! Beautiful rooms, grounds! We will definitely return in the future.
The staff was very friendly, very helpful. The grounds were beautiful and clean.
We checked in to find that the Villa had a horrible smell of either mildew or mold. Very musty. Walls were touched up with paint that didn't match. One of the appliances was dinging with an alarm. I didn't even look around at anything else because of the smell! I was told they had been remodeled over the summer, but I could not imagine that they were. They were advertised as brand new, so we had booked two villas for our stay. We went to the service desk and ask for other rooms, but they told us they all smell the same. We purchase the room with the "Bay View" that we paid $1000 more than the other one. Don't waste your money! No view! They did accommodate us nicely at the Islander with very nice rooms and I gave them a good review!!!