酒店回复: Dear Susana, Thank you for reviewing our hotel and letting us host you. We sincerely appreciate your compliments towards our staff and hotel and hope to see you again in the near future.Best regards,
1.0分
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原文
翻译提供方：Google
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酒店回复: Dear Mason, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express LAKE PARK.I would like to start by apologizing to you for not meeting your expectations. I am truly sorry you experienced these opportunities and I hope you will accept my apology. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Sincerely,
1.0分
其他
You booked my family to a motel that was closed for renovations. After a 13 hour drive we arrive to find the motel was closed. A staff person
1.0分
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There was NO stay because when we arrived at the hotel, there was a note on the front entrance stating: CLOSED UNTIL FURTHER NOTICE. We are requesting a refund of the $176.35 that was paid at the time of the booking on August 14, 2024.
1.0分
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We showed up to the hotel at 9pm after hours of driving, only to find the hotel was CLOSED. Why couldn't they (or *******) notify customers - with reservations - that the place isn't even open?
1.0分
其他
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The property/ hotel was hit hard by the hurricane. I understand that, but what I did not understand. Is why I was never told that they were closed because of the damage. Tell I made the 5 hour trip there and then I found out the they were closed.
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酒店回复: Dear Wess,Thank you for taking the time to review what your experienced. I would like to start by apologizing to you for what you experienced regarding not being notified. I can completely understand your frustration and I cannot apologize enough for this. Please know this was beyond our control as we tried to get in touch with every guest that had a reservation at our property. Unfortunately, we weren't able to do this with everyone due to not having correct contact information. Again, I sincerely apologize and wish I could undo what happened to you. Warmest regards,
1.0分
其他
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Disgusting
Very dirty room. Unfriendly staff. Sheets were stained, floor had stains, nasty condition off room was enough to prevent us from returning to this hotel.
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酒店回复: Dear Anonymous, I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I also want to apologize for any miscommunication regarding messages to me. I am truly sorry for your opportunities you experienced and will address these with the appropriate departments moving forward.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Warmest regards,
1.0分
家庭亲子
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They closed and didn’t notify us. We drive up (2 hour drive) and when we got there we were told they won’t reopen until sometime in November. We got there around 6:30 pm. They said we were notified but we hadn’t neither by them or Orbitz of the cancellation. When they found out we had made our reservation through Orbitz, we were told @Oh yeah, we’ve had a few people come to check in today that were through ******* that we real we hadn’t canceled.” Then I looked at my email and saw they notified me at 5:27 pm the day of the reservation. Check in is anytime after 3pm . We were on the road with small children and had no room when we got there. This is not acceptable. No one who booked through ******* had been notified. Most hotels in the area were sold out but we did find one because we needed somewhere for the children to rest so we spent $100 more than we had planned. We won’t book here again.
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酒店回复: Dear Kimbley,Thank you for taking the time to review what your experienced. I would like to start by apologizing to you for what you experienced regarding not being notified. I can completely understand your frustration and I cannot apologize enough for this. Please know this was beyond our control as we tried to get in touch with every guest that had a reservation at our property. Unfortunately, we weren't able to do this with everyone due to not having correct contact information. Again, I sincerely apologize and wish I could undo what happened to you. Warmest regards,
4.0分
其他
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Ok but not
The noise level in the hotel makes it seem like they forgot the soundproofing. Heard loud music, loud stomping footsteps, voices past 10pm and before 7am.
5.0分
其他
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This stay was simply to get a refuge from the tropical storm/hurricane Debby. Staff was great. Room was as we requested since my husband is on oxygen and can't walk far. Breakfast was delicious and the staff was exceptional. My only complaint was the blinds wouldn't open. Manager said the part was ordered to fix it. This will be my go to place from now on
一切都非常干净，友好
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You booked my family to a motel that was closed for renovations. After a 13 hour drive we arrive to find the motel was closed. A staff person
There was NO stay because when we arrived at the hotel, there was a note on the front entrance stating: CLOSED UNTIL FURTHER NOTICE. We are requesting a refund of the $176.35 that was paid at the time of the booking on August 14, 2024.
We showed up to the hotel at 9pm after hours of driving, only to find the hotel was CLOSED. Why couldn't they (or *******) notify customers - with reservations - that the place isn't even open?
The property/ hotel was hit hard by the hurricane. I understand that, but what I did not understand. Is why I was never told that they were closed because of the damage. Tell I made the 5 hour trip there and then I found out the they were closed.
Disgusting
Very dirty room. Unfriendly staff. Sheets were stained, floor had stains, nasty condition off room was enough to prevent us from returning to this hotel.
They closed and didn’t notify us. We drive up (2 hour drive) and when we got there we were told they won’t reopen until sometime in November. We got there around 6:30 pm. They said we were notified but we hadn’t neither by them or Orbitz of the cancellation. When they found out we had made our reservation through Orbitz, we were told @Oh yeah, we’ve had a few people come to check in today that were through ******* that we real we hadn’t canceled.” Then I looked at my email and saw they notified me at 5:27 pm the day of the reservation. Check in is anytime after 3pm . We were on the road with small children and had no room when we got there. This is not acceptable. No one who booked through ******* had been notified. Most hotels in the area were sold out but we did find one because we needed somewhere for the children to rest so we spent $100 more than we had planned. We won’t book here again.
Ok but not
The noise level in the hotel makes it seem like they forgot the soundproofing. Heard loud music, loud stomping footsteps, voices past 10pm and before 7am.
This stay was simply to get a refuge from the tropical storm/hurricane Debby. Staff was great. Room was as we requested since my husband is on oxygen and can't walk far. Breakfast was delicious and the staff was exceptional. My only complaint was the blinds wouldn't open. Manager said the part was ordered to fix it. This will be my go to place from now on