We got in the property, I found 2 big bugs, and long hair in the pillows.. immediately went to ask for a different room, wich it was smelling like a cigar bar, right entry.. i asked for my reimbursement since I left immediately after this issues. And the property doesn’t want to give my money back!!
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酒店回复: Thank you for your message. Our records indicate that the first room was occupied for some time before the concern was reported. Once notified, our staff promptly inspected the room and offered a second room as an immediate resolution, which was declined.Given that accommodations were provided and the first room was used, we are unable to authorize a refund. We take all guest feedback seriously and have shared your concerns with our housekeeping and maintenance teams for review.Sincerely,Management Team
4.0分
朋友出游
I am disappointed that Travelodge no longer has breakfast of any kind. The $100 security deposit is also a bit much .
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酒店回复: Thank you for taking the time to share your concerns. We apologize for any disappointment regarding the discontinuation of our breakfast service and for any inconvenience caused by our deposit policy. Please note that the deposit requirement is part of our standard procedure to ensure the comfort and security of all guests. We appreciate your understanding and value your feedback as it helps us continue to improve our services.
5.0分
情侣出游
Rooms are very clean, good value and friendly staff. I’ve stayed here many times.
酒店回复: We are so happy to hear you enjoyed your stay!
3.0分
商务出差
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2 star
You get what you pay for:
Horrible spring mattress
Shower leaking all over the bathroom floor
Front desk playing tv way too loud all night
Bad parking
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酒店回复: Dear Guest,Thank you for sharing your feedback. We’re truly sorry to hear that your recent stay did not meet your expectations. The issues you mentioned — including the mattress comfort, shower leak, and noise disturbance — are not reflective of the standards we aim to maintain.Please be assured that our maintenance and front desk teams have been informed, and corrective action is being taken to address these concerns promptly. Your comments are valuable in helping us identify areas that need improvement, and we sincerely appreciate you bringing them to our attention.We hope you might consider giving us another opportunity in the future to provide you with a much better experience.Sincerely,
2.0分
商务出差
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Wasn’t expecting much…and they under-delivered
Check-in went quickly, but the person working didn’t seem to like their job. Got into the room and were immediately hit with a pungent smell. If I didn’t know any better, I’d say the carpets and furniture are all original to when this place was built like 50 years ago. Just gross! The bed linens were stained so I asked to have them changed and they put us in another room instead because there were no staff to change sheets. New room would be upstairs, and there’s no elevator! This ****** because I was playing a gig, and I had to lug all my equipment up the stairs to the new room. Walked into the new room, same damn smell. The place was so old and run down, we seriously checked for bedbugs before we’d get into the bed. The bed was extremely uncomfortable and the a/c unit was obnoxiously loud. Got hardly any sleep. Got up early and left as fast as we could. We had zero interest in trying out the shower. Ish! The whole point of getting a room here was to keep my costs down as musicians don’t make that much to begin with, and to save myself a 4 hour drive in the wee hours of the morning. I’ll drive next time before I stay in ANY Travelodge. This place should be demo’d or gutted and remodeled. It’s a company embarrassment!
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We’re very sorry to hear that your recent experience did not meet expectations. This is certainly not the standard of comfort and cleanliness we strive to provide to our guests.We sincerely apologize for the condition of the room and for the inconvenience you faced during your stay. Please know that we take your comments seriously — our management team is already reviewing the issues you mentioned, including room maintenance, cleanliness, and air quality, to ensure they are addressed promptly.We truly appreciate you bringing these matters to our attention and would welcome the opportunity to discuss them further if you’d like to contact the hotel directly. Your feedback helps us make the improvements necessary to provide a better experience for all future guests.Sincerely,
4.0分
其他
I was very happy with my stay. The place was nice and the staff was friendly.
太棒了，谢谢！
非常好
我不喜欢提前付款预订，而且没有人明确告知我任何押金事宜。
不值得花费；
合理的。对于价格我期望更多；冷食服务；房间很小，床也不舒服。床太小了。
We got in the property, I found 2 big bugs, and long hair in the pillows.. immediately went to ask for a different room, wich it was smelling like a cigar bar, right entry.. i asked for my reimbursement since I left immediately after this issues. And the property doesn’t want to give my money back!!
I am disappointed that Travelodge no longer has breakfast of any kind. The $100 security deposit is also a bit much .
Rooms are very clean, good value and friendly staff. I’ve stayed here many times.
2 star
You get what you pay for:
Horrible spring mattress
Shower leaking all over the bathroom floor
Front desk playing tv way too loud all night
Bad parking
Wasn’t expecting much…and they under-delivered
Check-in went quickly, but the person working didn’t seem to like their job. Got into the room and were immediately hit with a pungent smell. If I didn’t know any better, I’d say the carpets and furniture are all original to when this place was built like 50 years ago. Just gross! The bed linens were stained so I asked to have them changed and they put us in another room instead because there were no staff to change sheets. New room would be upstairs, and there’s no elevator! This ****** because I was playing a gig, and I had to lug all my equipment up the stairs to the new room. Walked into the new room, same damn smell. The place was so old and run down, we seriously checked for bedbugs before we’d get into the bed. The bed was extremely uncomfortable and the a/c unit was obnoxiously loud. Got hardly any sleep. Got up early and left as fast as we could. We had zero interest in trying out the shower. Ish! The whole point of getting a room here was to keep my costs down as musicians don’t make that much to begin with, and to save myself a 4 hour drive in the wee hours of the morning. I’ll drive next time before I stay in ANY Travelodge. This place should be demo’d or gutted and remodeled. It’s a company embarrassment!
I was very happy with my stay. The place was nice and the staff was friendly.