酒店回复: Dear Guest,Thank you for sharing your feedback. We’re truly sorry to hear that your recent stay did not meet your expectations. The issues you mentioned — including the mattress comfort, shower leak, and noise disturbance — are not reflective of the standards we aim to maintain.Please be assured that our maintenance and front desk teams have been informed, and corrective action is being taken to address these concerns promptly. Your comments are valuable in helping us identify areas that need improvement, and we sincerely appreciate you bringing them to our attention.We hope you might consider giving us another opportunity in the future to provide you with a much better experience.Sincerely,
2.0分
商务出差
展开
Wasn’t expecting much…and they under-delivered
Check-in went quickly, but the person working didn’t seem to like their job. Got into the room and were immediately hit with a pungent smell. If I didn’t know any better, I’d say the carpets and furniture are all original to when this place was built like 50 years ago. Just gross! The bed linens were stained so I asked to have them changed and they put us in another room instead because there were no staff to change sheets. New room would be upstairs, and there’s no elevator! This ****** because I was playing a gig, and I had to lug all my equipment up the stairs to the new room. Walked into the new room, same damn smell. The place was so old and run down, we seriously checked for bedbugs before we’d get into the bed. The bed was extremely uncomfortable and the a/c unit was obnoxiously loud. Got hardly any sleep. Got up early and left as fast as we could. We had zero interest in trying out the shower. Ish! The whole point of getting a room here was to keep my costs down as musicians don’t make that much to begin with, and to save myself a 4 hour drive in the wee hours of the morning. I’ll drive next time before I stay in ANY Travelodge. This place should be demo’d or gutted and remodeled. It’s a company embarrassment!
展开
酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We’re very sorry to hear that your recent experience did not meet expectations. This is certainly not the standard of comfort and cleanliness we strive to provide to our guests.We sincerely apologize for the condition of the room and for the inconvenience you faced during your stay. Please know that we take your comments seriously — our management team is already reviewing the issues you mentioned, including room maintenance, cleanliness, and air quality, to ensure they are addressed promptly.We truly appreciate you bringing these matters to our attention and would welcome the opportunity to discuss them further if you’d like to contact the hotel directly. Your feedback helps us make the improvements necessary to provide a better experience for all future guests.Sincerely,
5.0分
其他
Always Enjoy My Stay at Travel Lodge!! Easy access to Great Shopping and Restaurants!!
展开
酒店回复: Thank you so much! We're thrilled to hear you had a 10/10 stay with us. Hope to welcome you back again soon!
1.0分
商务出差
If you've ever wished you had a Time Machine and could go back in time this place is for you! Dated, old and mostly worn out. Staff were nice.
展开
酒店回复: Thank you for taking the time to share your feedback. While we’re glad to hear you found our staff friendly and welcoming, we’re sorry to learn that the condition of the property did not meet your expectations.We understand that certain areas may feel dated, and we’re actively working on updates and improvements to enhance the overall guest experience. Your input is valuable, and it helps guide those changes.We hope you’ll consider visiting us again in the future so we can provide you with a more refreshed and enjoyable stay.
3.0分
其他
展开
The hotel itself was fine. Staff was friendly. But they charged me a $100 deposit that wasn't reversed and no one will answer the phone for me to ask about it! Extremely frustrating.
太棒了，谢谢！
非常好
我到达的那天，我支付了三晚的费用，由于我用借记卡支付，他们又向我收取了 100 美元，他们告诉我几天后会退回。现在已经一个多星期了，这笔钱还没有退回到我的账户上。我不明白为什么我被扣款了，而且这么多天都没有收到钱。
我不喜欢提前付款预订，而且没有人明确告知我任何押金事宜。
不值得花费；
合理的。对于价格我期望更多；冷食服务；房间很小，床也不舒服。床太小了。
2 star
You get what you pay for:
Horrible spring mattress
Shower leaking all over the bathroom floor
Front desk playing tv way too loud all night
Bad parking
Wasn’t expecting much…and they under-delivered
Check-in went quickly, but the person working didn’t seem to like their job. Got into the room and were immediately hit with a pungent smell. If I didn’t know any better, I’d say the carpets and furniture are all original to when this place was built like 50 years ago. Just gross! The bed linens were stained so I asked to have them changed and they put us in another room instead because there were no staff to change sheets. New room would be upstairs, and there’s no elevator! This ****** because I was playing a gig, and I had to lug all my equipment up the stairs to the new room. Walked into the new room, same damn smell. The place was so old and run down, we seriously checked for bedbugs before we’d get into the bed. The bed was extremely uncomfortable and the a/c unit was obnoxiously loud. Got hardly any sleep. Got up early and left as fast as we could. We had zero interest in trying out the shower. Ish! The whole point of getting a room here was to keep my costs down as musicians don’t make that much to begin with, and to save myself a 4 hour drive in the wee hours of the morning. I’ll drive next time before I stay in ANY Travelodge. This place should be demo’d or gutted and remodeled. It’s a company embarrassment!
Always Enjoy My Stay at Travel Lodge!! Easy access to Great Shopping and Restaurants!!
If you've ever wished you had a Time Machine and could go back in time this place is for you! Dated, old and mostly worn out. Staff were nice.
The hotel itself was fine. Staff was friendly. But they charged me a $100 deposit that wasn't reversed and no one will answer the phone for me to ask about it! Extremely frustrating.