The room was so clean! The front desk was friendly and professional. Breakfast was normal hotel breakfast. Quiet hotel even though it was busy. I'd stay again!
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酒店回复: Dear guest,Thank you giving us a terrific review and highlighting the cleanliness of our hotel. Cleanliness and customer service is our top priority. We are glad to hear that you enjoyed your stay with us. We highly appreciate your valued business!
5.0分
其他
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Room was nice and spacious, but I would have appreciated a comfy chair. Hotel in general was well kept. Always got a good parking spot since we were there during week days. Breakfast was good every day with several hot options. Hotel was convenient off I-40. Would definitely stay here again.
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酒店回复: That was very kind of you for your thoughtful excellent review for our award winning hotel in Russellville. We completed 100% renovations in April 2024 according to brand standards. Next time we are due for renovations we will have the new chairs replaced again with more comfortable ones for sure. Thank you for your recommendations and we highly appreciate your business.
4.0分
情侣出游
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The room was clean. Furniture was fine. It could have used more lights. Breakfast was hot and had variety. The staff was helpful and friendly. There were several dining options and gas stations, some within walking distance. It was a good value for the money.
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酒店回复: Thank you your great review for our award winning hotel in Russellville. We highly appreciate your business with us.
5.0分
其他
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The rooms were very clean. Everyone at the front desk was very kind and helpful. This was a 60th birthday celebration. It was perfect. Beds were comfortable. Jacuzzi room is a must! Very family friendly. We'll stay here again for sure. The only downside to my whole experience was the hold on my credit card. It took 4 days to get the security deposit back. It would have been nice to know that up front.
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酒店回复: The security deposit is reversed the same day of checkout from the hotel side but the banks take longer for the hold to put it back on your card. We highly appreciate your business and thank you for your excellent review. We would love to accommodate during your next visit to Russellville.
5.0分
其他
One of the best hotels I’ve stayed at. Clean, comfortable beds, great pillows, friendly staff.
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酒店回复: Dear guest,Thank you for sharing your experience with us on your recent stay with us. We are delighted to hear that you enjoyed your stay. We appreciate your business!
5.0分
其他
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Room was spotless. Shower was hot. Bed was comfortable. The only issue was the side table USB connection didn't work very well. However, I made them aware, and the front desk said that she would have it "sorted out."
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酒店回复: Dear guest,Thank you for sharing your experience with us on your recent stay with us. Your feedback about the cleanliness of our hotel is greatly appreciated. We are continually working on improving our offerings based on guest feedback. Thank you for your business!
1.0分
家庭亲子
Power was out in the entire area. Could not check in had to wait 2 hours and finally left to another area of town. Could not get refund.
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酒店回复: The power outage was not hotel's fault it was out in the whole area with more than 1762 businesses & residents without power. You were informed that you need to call ******* in order to get refund. Rather than reviewing us bad call ******* and get your refund.
3.0分
其他
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The hotel was kind of dingy and dated, but fine. We didn’t have breakfast, so I can’t speak to that. We got in very late, so we slept a few hours , showered, and left. It did the trick but was nothing noteworthy.
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酒店回复: Our hotel is 100% newly renovated hotel not a dingy and dated. Thank you for your business.
5.0分
其他
Clean rooms and friendly staff. Comfortable bed and great shower. Should 10/10 stay again.
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酒店回复: Thank you for your excellent review for our award winning hotel in Russellville. Thank you for your business and would love the opportunity to serve you again in the future.
非常棒的酒店，前台的那位女士也很好！
The room was so clean! The front desk was friendly and professional. Breakfast was normal hotel breakfast. Quiet hotel even though it was busy. I'd stay again!
Room was nice and spacious, but I would have appreciated a comfy chair. Hotel in general was well kept. Always got a good parking spot since we were there during week days. Breakfast was good every day with several hot options. Hotel was convenient off I-40. Would definitely stay here again.
The room was clean. Furniture was fine. It could have used more lights. Breakfast was hot and had variety. The staff was helpful and friendly. There were several dining options and gas stations, some within walking distance. It was a good value for the money.
The rooms were very clean. Everyone at the front desk was very kind and helpful. This was a 60th birthday celebration. It was perfect. Beds were comfortable. Jacuzzi room is a must! Very family friendly. We'll stay here again for sure. The only downside to my whole experience was the hold on my credit card. It took 4 days to get the security deposit back. It would have been nice to know that up front.
One of the best hotels I’ve stayed at. Clean, comfortable beds, great pillows, friendly staff.
Room was spotless. Shower was hot. Bed was comfortable. The only issue was the side table USB connection didn't work very well. However, I made them aware, and the front desk said that she would have it "sorted out."
Power was out in the entire area. Could not check in had to wait 2 hours and finally left to another area of town. Could not get refund.
The hotel was kind of dingy and dated, but fine. We didn’t have breakfast, so I can’t speak to that. We got in very late, so we slept a few hours , showered, and left. It did the trick but was nothing noteworthy.
Clean rooms and friendly staff. Comfortable bed and great shower. Should 10/10 stay again.