酒店回复: Dear Guest,Thank you so much for your kind words and thoughtful feedback! We're glad you found the rooms comfortable and truly appreciate your praise for our friendly and caring staff. It means a lot to us that you would recommend us. We look forward to welcoming you again soon!Sincerely,GM
4.0分
家庭亲子
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The first room we were put in was nice, but the bathroom was in really rough shape. I pulled back the shower curtain and it looked as if someone had thrown up into the tub. (Was told it was probably plaster from a “fix”). The next room we were put in, the fridge was off and when we turned it on the refrigerator leaked everywhere, but the everything else was really nice. We just put a towel under the fridge to soak up the water. The breakfast wasn’t anything to write home about….frozen burrito, small muffin, or cereal. For a budget hotel, it was nicer than most.
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酒店回复: Dear Guest,Thank you for your feedback. We apologize for the condition of the first bathroom and the refrigerator issue in the second room. We appreciate your patience and understanding. Your comments help us improve, and we’re glad you still found our hotel nicer than most budget options. We hope to welcome you again.Sincerely,GM
3.0分
其他
Excellent location, comfortable beds, the tub was not clean and the breakfast was not good at all. We chose this motel because it had a breakfast option.
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酒店回复: Dear Guest,Thank you for sharing your experience. We’re glad you enjoyed our convenient location and comfortable beds. We sincerely apologize that the tub was not clean and that our breakfast did not meet your expectations—we’ll address these issues immediately. We appreciate your feedback and hope to provide a better experience in the future.Sincerely,GM
5.0分
其他
Didn't eat the breakfast at the hotel, but the room was clean and comfortable, staff was amazing, easy check-in and check out. Was quiet and easy to find.
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酒店回复: Dear Guest,Thank you for your feedback! We’re thrilled to hear that you found your room clean and comfortable, and that our staff made your stay enjoyable. We’re glad check-in and check-out were easy, and that you appreciated the quiet and convenient location. We hope to welcome you back soon!Sincerely,GM
5.0分
其他
Liked it last year so stayed again....not a breakfast person but coffee was very good, staff pleasant and helpful
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酒店回复: Dear Guest,Thank you so much for staying with us again!We truly appreciate your loyalty and are delighted to hear you enjoyed your visit. We're glad you liked the coffee and found our staff pleasant and helpful — we’ll be sure to share your kind words with the team. We look forward to welcoming you back next time!Sincerely,GM
4.0分
家庭亲子
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Room was clean, air conditioning worked well and front desk staff was very nice. However, there was a problem with housekeeping not putting clean towels in room when cleaning. Breakfast was adequate.
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酒店回复: Dear Guest,“Thank you for your feedback. We’re glad you found your room clean, the air conditioning effective, and our front desk staff helpful. We apologize for the issue with housekeeping not providing fresh towels and will address this to ensure a better experience in the future.”Sincerely,GM
3.0分
家庭亲子
Tub slow to drain, very limited breakfast items, have to put your dirty towels out in the hallway to be picked up by housekeeping.
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酒店回复: Dear Guest,Thank you for your feedback. We apologize for the slow-draining tub, limited breakfast selection, and the inconvenience of placing towels in the hallway. Your comments help us identify areas for improvement, and we’ll share them with our team to enhance the guest experience. Sincerely,GM
3.0分
其他
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To begin with the hotel looks nothing like the pictures posted. When we opened our doors to the room you could see paper and dust bunnies on the floor. Floor was absolutely filthy.
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酒店回复: Dear guest,We sincerely apologize that your room did not meet expectations and that it was not properly cleaned upon arrival. The condition you described is unacceptable, and we appreciate you bringing it to our attention. Your comments have been shared with housekeeping to ensure immediate improvements are made.Sincerely,GM
1.0分
其他
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From a straight forward customer: Check in was Great! Sarah was great. She made it very easy. We got to the room and there were spider webs on the desk. There was a hole punched in the bathroom door that was not fixed. Paint from the ceiling was chipping into the bathroom floor. We would have asked for a refund but truthfully was to tired to deal with it. I did talk with Sarah about it. She stated to leave a review and it would help. someone maybe offer some upgrades to the place or fix the issues she has asked about. The next morning the new lady at the front desk boyfriend was hanging out with her the next morning. He smelled like ****, She struggled keeping breakfast stocked. She heated up her personal food in the microwave for several minutes while customers waited to use it. The breakfast was terrible, with little to choose from. She had her head phones in while I was trying to get her attention to have an extra room key from her. The pool was great, but small. We did enjoy that. I feel like this hotel was a rough hotel for the beautiful city of Hot Springs. Definitely not worth the money we paid.
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酒店回复: Dear Guest,Thank you for your feedback. We sincerely apologize for the cleanliness and service issues you experienced. We appreciate you recognizing Sarah’s great service and will address the concerns mentioned. Your comments help us improve, and we hope to better serve you next time.Sincerely,GM
3.0分
其他
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The TV did not work but some weird kind of way tried to get help and nothing was done or nobody knew what to do about it. It was a good room, but the staff is lacking part of making it better.
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酒店回复: Dear Guest,Thank you for your feedback. We're glad to hear you liked the room, but we're truly sorry the TV issue wasn’t resolved and that our team didn’t provide the support you needed. We understand how frustrating that can be and will be working with our staff to ensure better training and follow-through moving forward. We appreciate you bringing this to our attention.Sincerely,GM
房间谈不上“好”。它们非常好，但也不差。我的意思是，它们很好。工作人员非常棒。非常非常友好。他们照顾你。非常好，强烈推荐。
The first room we were put in was nice, but the bathroom was in really rough shape. I pulled back the shower curtain and it looked as if someone had thrown up into the tub. (Was told it was probably plaster from a “fix”). The next room we were put in, the fridge was off and when we turned it on the refrigerator leaked everywhere, but the everything else was really nice. We just put a towel under the fridge to soak up the water. The breakfast wasn’t anything to write home about….frozen burrito, small muffin, or cereal. For a budget hotel, it was nicer than most.
Excellent location, comfortable beds, the tub was not clean and the breakfast was not good at all. We chose this motel because it had a breakfast option.
Didn't eat the breakfast at the hotel, but the room was clean and comfortable, staff was amazing, easy check-in and check out. Was quiet and easy to find.
Liked it last year so stayed again....not a breakfast person but coffee was very good, staff pleasant and helpful
Room was clean, air conditioning worked well and front desk staff was very nice. However, there was a problem with housekeeping not putting clean towels in room when cleaning. Breakfast was adequate.
Tub slow to drain, very limited breakfast items, have to put your dirty towels out in the hallway to be picked up by housekeeping.
To begin with the hotel looks nothing like the pictures posted. When we opened our doors to the room you could see paper and dust bunnies on the floor. Floor was absolutely filthy.
From a straight forward customer: Check in was Great! Sarah was great. She made it very easy. We got to the room and there were spider webs on the desk. There was a hole punched in the bathroom door that was not fixed. Paint from the ceiling was chipping into the bathroom floor. We would have asked for a refund but truthfully was to tired to deal with it. I did talk with Sarah about it. She stated to leave a review and it would help. someone maybe offer some upgrades to the place or fix the issues she has asked about. The next morning the new lady at the front desk boyfriend was hanging out with her the next morning. He smelled like ****, She struggled keeping breakfast stocked. She heated up her personal food in the microwave for several minutes while customers waited to use it. The breakfast was terrible, with little to choose from. She had her head phones in while I was trying to get her attention to have an extra room key from her. The pool was great, but small. We did enjoy that. I feel like this hotel was a rough hotel for the beautiful city of Hot Springs. Definitely not worth the money we paid.
The TV did not work but some weird kind of way tried to get help and nothing was done or nobody knew what to do about it. It was a good room, but the staff is lacking part of making it better.