酒店回复: Hi Elvia! Thank you for the positive rating and for highlighting the smooth check-in experience. We're glad the service met your expectations, though we understand the frustration around the room change and the lack of clarity regarding the sofa bed. Your feedback is helpful as we work to improve communication and ensure room details are more transparent moving forward.

酒店回复: Hi Araceli! Thank you for the great rating and for highlighting the cleanliness and service during your stay. We’re glad everything met your expectations and appreciate your patience regarding the deposit refund. Your feedback is important, and we’re pleased you had a positive overall experience.

酒店回复: Hi Aaron! Thank you for the positive rating and thoughtful feedback. We’re glad the quiet atmosphere, spacious layout, and added amenities like the minibar made for a pleasant short stay. Your comments help us continue providing a comfortable and reliable experience for all our guests.

酒店回复: Hi Christian! Thank you for your feedback. We understand how frustrating external traffic and on-site maintenance issues can be, especially when they impact your overall stay. While the roadwork is beyond our control, the condition of the pool is not, and we’ll be addressing this with urgency to ensure a cleaner and more enjoyable environment.

酒店回复: Hi Lonnie! Thank you for taking the time to provide feedback on your recent stay. We're sorry to hear that your experience did not meet your expectations, particularly regarding the room's condition and the amenities provided. We appreciate your comments on the roll-in shower and bathroom, but it's clear we fell short in other areas. The issues you mentioned with the adjoining door and the comfort of the roll-away bed are certainly not up to our standards, and we will be addressing these promptly with our maintenance team to ensure they are corrected. Additionally, we are reviewing our accessible room features and bedding options to better accommodate all our guests' needs. Regarding the breakfast service and the deposit return process, we are taking your feedback seriously and will use it to improve our services. We strive to ensure all our guests have a smooth and enjoyable experience, and it's evident we missed the mark this time. Please rest assured that we are committed to improving and hope to have another opportunity to provide you with a better experience in the future.

酒店回复: Hi Matt! We sincerely apologize for the inconvenience and frustration you experienced during your stay at our Days Inn location. Your feedback is extremely valuable to us, and we are truly sorry for falling short of your expectations. It's unacceptable that you were not properly informed about additional charges such as the early check-in fee and the safe deposit charge. We understand how frustrating this must have been for you, and we will address this issue with our staff to ensure that all charges are communicated clearly to our guests in the future. Furthermore, we apologize for the inconvenience caused by being placed in a faulty room. We understand that moving rooms can be disruptive and disappointing, and we regret that this was your experience. Our team will work to ensure that all rooms are properly maintained and inspected to prevent similar issues from occurring in the future. Please know that we take your feedback seriously, and we will use it to improve our services and operations moving forward. We sincerely hope that you will give us another chance to provide you with the quality experience you deserve. If you choose to stay with us again, please don't hesitate to contact our management team directly, and we will do everything we can to make your stay more comfortable and enjoyable.

酒店回复: Hi Karina! We regret that your stay was affected by odor issues and the presence of pests. This is far from the standard we aim to provide, and your concerns will be addressed with urgency to ensure improvements are made for future guests.

酒店回复: Hi Alejandro,We're thrilled to hear that you had a positive experience during your stay with us! Our team takes great pride in maintaining high cleanliness standards throughout the hotel, ensuring that our guests feel comfortable and relaxed. We appreciate your acknowledgment of the value provided for the price paid. Regarding the 40 fee, it's standard practice for ensuring the room is returned in good condition, and we're glad to hear it was clearly communicated to you. Thank you for choosing to stay with us, and we hope to welcome you back soon for another enjoyable stay!

酒店回复: Hi Jason! Thank you for sharing your feedback about your recent stay with us. We sincerely apologize for the issues you encountered, which clearly detracted from your comfort and overall experience. Ensuring the safety and satisfaction of our guests is our top priority, and it seems we fell short during your visit. We are addressing your concerns regarding the atmosphere around our property to ensure a more family-friendly environment. Additionally, we are reviewing our maintenance procedures to fix the problems with the TV, electrical outlets, mattress quality, and the noise from the AC unit. Your comfort is crucial, and these improvements are a priority for us. Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future for a much-improved experience.