酒店回复: Dear Guest,We sincerely apologize for the unacceptable conditions you encountered during your stay. Issues like roaches, maintenance problems, and lack of communication about water service are deeply concerning and not reflective of the experience we aim to provide. Thank you for your feedback as we work to make immediate improvements.Sincerely, Hotel Manager
1.0分
其他
原文
翻译提供方：Google
淋浴和浴缸都坏了。房间很脏。洗发水用了一半就放在柜台上，门闩也打不开。
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酒店回复: Dear Roxanne,We sincerely apologize for the issues you encountered during your stay. This is certainly not the experience we aim to provide. We will address the concerns about the shower, room cleanliness, and maintenance to ensure improvements are made. Thank you for your feedback.Sincerely,Hotel Manager
1.0分
其他
原文
翻译提供方：Google
人们大声咒骂和尖叫，出门时灯火通明，家具也很旧
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酒店回复: Dear Georgina,We sincerely apologize for the disturbances and inconveniences you experienced during your stay. A comfortable and well-maintained environment is our priority, and we regret that we fell short. Your feedback will be addressed with our team to improve future stays.Sincerely, Hotel Manager
2.0分
其他
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Very poor room conditions!
I checked in at about 10:30 pm, the front desk guy was awesome. I then went to the hotel bar (Images) and the bartender Lisa was awesome! The room however, was very rundown.
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酒店回复: Dear Guest,Thank you for your kind comments about our front desk staff and bartender — we’re glad they made a great impression. We apologize for the condition of your room and appreciate your feedback. We’re actively working on updates to ensure a more comfortable experience next time.Sincerely,Hotel Manager
4.0分
商务出差
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Nice Big Room
Room was very spacious, clean and comfortable. The air conditioner worked well and I liked how quiet it was. This is an older property and could use some minor cosmetic repairs. Everything worked as designed.
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酒店回复: Dear Guest,Thank you for your kind review. We’re glad you enjoyed the spacious, clean, and comfortable room, as well as the quiet atmosphere and well-functioning air conditioner. We appreciate your note on cosmetic updates and will certainly keep it in mind as we work to improve the property.Sincerely, Hotel Manager
1.0分
商务出差
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First room given was dirty and not cleaned and FD clerk tells me oh it was marked as clean like yea okay sure so then gives me second room and everything was fine in the room up until I needed to use the bathroom facilities to bathe the shower head didn’t work for a dam thing so had to take a bath like I was in Mexico at my grandparents ranchito!
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酒店回复: Dear Dereck,Thank you for sharing your feedback. We sincerely apologize for the issues you experienced with cleanliness and the shower. This is not the standard we aim to provide, and we will address these concerns with our team to ensure better service in the future. We appreciate your understanding and hope to welcome you back for a more enjoyable stay.Sincerely,Hotel Manager
2.0分
其他
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Terrible
The AC did not work in the room there was hose all over the walls the carpets were stained not to mention roaches all over the place the bathroom fan didn't work the plugins to charge the phones did not work they also had a coffee pot with no coffee or anything else
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酒店回复: Dear Guest,We're truly sorry to hear about your experience. Your concerns regarding the AC, cleanliness, and amenities are very important to us. We will address these issues with our team to ensure improvements are made. Thank you for your feedback.Sincerely, Hotel Manager
1.0分
其他
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The pictures looked great but when we got there it was horrible. Some random guy knocked on my door shortly after I got there and just stood there. There were roaches in the bed and on the floor. NEVER RENT FEOM THERE!!!
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酒店回复: Dear Guest,We deeply regret hearing about your experience and sincerely apologize for the issues you encountered. Your concerns are alarming, and we take them very seriously. Please know we are addressing this matter immediately to ensure such incidents do not happen again. Thank you for bringing this to our attention.Sincerely, Hotel Manager
1.0分
商务出差
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A nightmare!
As soon as i opened the door it was infested with roaches! Baby roaches everywhere!! They gave me another room & it was the same thing plus the door was broken. Anyone could break into it. I was scared.
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酒店回复: Dear Guest,Thank you for your feedback regarding your recent stay. We're truly sorry to hear about the issues you encountered with pest control and the room's security. Please know that your concerns are being taken seriously, and we are addressing these matters to ensure a more pleasant experience for future guests.Sincerely, Hotel Manager
3.0分
家庭亲子
Older facility, no morning coffee in lobby.
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酒店回复: Dear Guest,Thank you for your feedback. We're glad you chose to stay with us but apologize for the inconvenience of not having morning coffee available in the lobby. We appreciate your comments and will consider them as we work to improve the guest experience.Sincerely, Hotel Manager
蟑螂横行，墙壁和天花板上的油漆和灰泥脱落。空调几乎没用，只有冷气，我入住时也没有水，也没有人告诉我要等一会儿才能接水，这让我来参加活动时迟到了。
淋浴和浴缸都坏了。房间很脏。洗发水用了一半就放在柜台上，门闩也打不开。
人们大声咒骂和尖叫，出门时灯火通明，家具也很旧
Very poor room conditions!
I checked in at about 10:30 pm, the front desk guy was awesome. I then went to the hotel bar (Images) and the bartender Lisa was awesome! The room however, was very rundown.
Nice Big Room
Room was very spacious, clean and comfortable. The air conditioner worked well and I liked how quiet it was. This is an older property and could use some minor cosmetic repairs. Everything worked as designed.
First room given was dirty and not cleaned and FD clerk tells me oh it was marked as clean like yea okay sure so then gives me second room and everything was fine in the room up until I needed to use the bathroom facilities to bathe the shower head didn’t work for a dam thing so had to take a bath like I was in Mexico at my grandparents ranchito!
Terrible
The AC did not work in the room there was hose all over the walls the carpets were stained not to mention roaches all over the place the bathroom fan didn't work the plugins to charge the phones did not work they also had a coffee pot with no coffee or anything else
The pictures looked great but when we got there it was horrible. Some random guy knocked on my door shortly after I got there and just stood there. There were roaches in the bed and on the floor. NEVER RENT FEOM THERE!!!
A nightmare!
As soon as i opened the door it was infested with roaches! Baby roaches everywhere!! They gave me another room & it was the same thing plus the door was broken. Anyone could break into it. I was scared.
Older facility, no morning coffee in lobby.