I am adding few more pictures to clearly show the damage to the bumper… The paint is also peeled off but clearly can’t see it in the picture due to night time vision…
酒店回复: Hello,Thank you for sharing your experience. It is disappointing to learn that your stay did not meet expectations and that you encountered concerns with cleanliness, comfort, and the surrounding area. This is certainly not the standard we aim to deliver. The details you mentioned will be handled internally to ensure they are properly addressed by our team. We regret any discomfort you experienced. Rest assured, safety remains our top priority, as we aim to ensure a relaxing stay. Your perspective is valued, and we appreciate you taking the time to let us know. It is our hope that you will give us another chance to change your lasting impression. Thank You,La Quinta Inn & Suites Dallas I-35 Service Team
3.0分
其他
原文
翻译提供方：Google
非常脏乱的地方，有蟑螂，而且气味难闻。
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酒店回复: Hello,Thank you for sharing your experience. It is disappointing to hear about the cleanliness concerns and unpleasant odors you encountered. This does not reflect the standards we aim to uphold, and your comments have been shared with our internal team for immediate attention. Although we undergo regular pest control procedures, we will conduct a complete evaluation to ensure that everything is as it should be. We regret that your stay was not more comfortable and appreciate you taking the time to bring these matters to our attention. It is our hope that you will give us another chance to change your lasting impression.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team
4.0分
家庭亲子
原文
翻译提供方：Google
友好的工作人员
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酒店回复: We're pleased our team's friendly service left such an impression, and we'll be sure to share your compliments. We hope you visit us again soon at La Quinta Inn & Suites by Wyndham Dallas I-35 Walnut Hill Ln.Thank You, La Quinta Inn & Suites Dallas I-35 Service Team
5.0分
家庭亲子
原文
翻译提供方：Google
很好的服务
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酒店回复: Hello Ernesto,Thank you for sharing your kind review. It's wonderful to hear that our team's hospitality helped provide for an enjoyable stay. Your praise will be shared with them, and we look forward to welcoming you back to La Quinta Inn & Suites by Wyndham Dallas I-35 Walnut Hill Ln.Thank You, La Quinta Inn & Suites Dallas I-35 Service Team
3.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Hello Derrick,Thank you for being our valued guest. While we hope you had a comfortable stay, please don't hesitate to share your feedback if there is anything we could have done to improve your visit. Our team hopes to see you again. Thank You,La Quinta Inn & Suites Dallas I-35 Service Team
2.0分
商务出差
Pictures on front reception were very attractive but parts of the hotel were in poor shape
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酒店回复: Hello,Thank you for staying with us and for taking the time to share your feedback. We appreciate you noting the positive first impression on arrival. We are sorry that the overall condition of the space did not fully meet your expectations. Your comments have been shared with our team for review. We hope to have the opportunity to provide a better experience in the future.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team
2.0分
家庭亲子
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I really wouldnt recommend this place to anyone with mold sensitivity. The room had visible mold growing on one of the walls and when I tried to use the gym it smelled so strongly of mildew that I couldnt even go in it. There was also mold on the breakfast bagels :(
The beds were comfy and the breakfast had a variety of foods, and there was plenty of hot water/good pressure for showering, but I wouldnt want to stay here again because of the mold problem.
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酒店回复: Hello,Thank you for sharing your experience with us. We truly appreciate the time you took to explain what you encountered, and we understand how concerning this must have been, especially for anyone with sensitivities. Your comfort and well-being are incredibly important to us, and the issues you described with the room, gym, and breakfast items are something we take very seriously. We are glad to hear there were parts of your stay you enjoyed, including the comfortable beds, the variety at breakfast, and the shower experience. Still, we understand why the mold concerns outweighed those positives and why you would feel hesitant about returning. Your feedback is being shared with our maintenance, housekeeping, and food and beverage teams so we can address these areas promptly and thoroughly. Thank you again for bringing this to our attention with such clarity and patience. We hope you will consider giving us another opportunity in the future once improvements have been made.Thank You, La Quinta Inn & Suites Dallas I-35 Service Team
1.0分
商务出差
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Heaters did not work properly, it was super cold for me. Had to change rooms twice. Second night i wanted to leave but staff told me they couldnt refund my money. I promise you they would not treat their family member this way but they seem to be ok treating me like this. Putting me in room with limted heat while it was 32 degrees that night. . I will never return to this hotel again.
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酒店回复: Thank you for sharing your feedback. We’re truly sorry to hear how uncomfortable your stay felt, and we understand how upsetting that experience must have been. What you described is not the level of care we want for our guests, and we appreciate you bringing it to our attention so we can address it with our team.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team
房间打扫得很干净，空间也挺大的。
首先，这个区域真的太糟糕了…… 其次，我的车在停车场被一个凸出来的长钉子扎坏了，那个钉子是从一个停车位挡块上伸出来的…… 我车的整个保险杠都受损了，还弹了出来…… 我给前台看了，也拍了照片和视频作证…… 前台根本没把这倒霉事当回事，就说了句抱歉我帮不了你…… 除了房费，他们还在我信用卡上多收了100美元的杂费…… 后来他们说等查完房间会退给我…… 我是个经常出差的人，从来没有遇到过收杂费的…… 我对这种恶劣的态度感到非常非常生气…… 早餐也很差劲，根本没什么可吃的…… 为了修保险杠上被那个直径一英寸的钉子扎出的洞，我至少要花1500美元…… 那个人看起来也不怎么想去修好，好让其他住客不再碰到这种倒霉事…… 我想把这件事反映给La Quinta（拉昆塔酒店）总部…… 请提供他们的投诉邮箱或电话号码……
I am adding few more pictures to clearly show the damage to the bumper… The paint is also peeled off but clearly can’t see it in the picture due to night time vision…
位置极差。房间很脏，床里甚至还有污渍。空调坏了。这片区域也不安全。千万别去；这个价位，有上千个更好的选择。
非常脏乱的地方，有蟑螂，而且气味难闻。
友好的工作人员
很好的服务
好的
Pictures on front reception were very attractive but parts of the hotel were in poor shape
I really wouldnt recommend this place to anyone with mold sensitivity. The room had visible mold growing on one of the walls and when I tried to use the gym it smelled so strongly of mildew that I couldnt even go in it. There was also mold on the breakfast bagels :(
The beds were comfy and the breakfast had a variety of foods, and there was plenty of hot water/good pressure for showering, but I wouldnt want to stay here again because of the mold problem.
Heaters did not work properly, it was super cold for me. Had to change rooms twice. Second night i wanted to leave but staff told me they couldnt refund my money. I promise you they would not treat their family member this way but they seem to be ok treating me like this. Putting me in room with limted heat while it was 32 degrees that night. . I will never return to this hotel again.