酒店回复: Dear Steven, Thank you for sharing your experience with us. We’re glad you enjoyed your stay and found great value booking through *******. We hope to welcome you back again soon! Best regards,Management Team
1.0分
其他
The room was dirty and smelled really musty. Was so bad I paid for 3 nights and stayed only one night. I do not recommend this hotel.
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酒店回复: Thank you for your stay. We are sorry that your experience did not meet expectations. We appreciate your feedback and will work to improve. We hope to welcome you back for a better experience.
1.0分
其他
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Room was disqusting. Smelled terrible. Stains on carpet. Not sure if it there was blood stain on carpet or if it rust. but it was gross. I felt liked someone got murdered there. Trash all over the steps and landing. Door couldn't lock no latch. Door was kicked opened before because door jam was broken. Had to put things against the door. Water for shower never got hot. Pillows were horrible, bed was very uncomfortable. Walls dirty. I had to cancel the rest of our stay because 1 night was more than enough.
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酒店回复: Thank you for your stay. We are sorry that your experience was unpleasant and that cleanliness did not meet expectations. We appreciate your feedback and will address these issues. We hope to welcome you back for a better experience.
1.0分
其他
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Website lists pool and gym. Pool was closed, been closed for months, and the gym was nonexistent. Had we known ahead of time, we would not have booked here. The room was dirty. It looked as though they only made the bed. The floor hadnt been vacuumed. The sink still had hair from.somone shaving. The doors, into the room, and into the bathroom were dirty. Our curtains wouldn't close all the way. It appeared as though someone tried to "fix" them with duct tape. Very overpriced for the quality of room youre getting. The staff was amazing. They were the only poaitive thing about our atay.
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酒店回复: Dear Amy,Thank you for sharing your feedback. We sincerely apologize for the condition of your room and the misrepresentation of our pool and gym facilities. The issues you mentioned regarding cleanliness and room condition are unacceptable, and your comments have been shared with our housekeeping and maintenance teams to ensure improvements are made. We’re glad to hear that our staff made a positive impression during your stay, and we appreciate you recognizing their efforts. Your feedback is invaluable in helping us enhance the guest experience, and we hope to have the opportunity to provide a much improved stay in the future.Sincerely,Management Team
1.0分
家庭亲子
We did not stay the room stunk the sheets were stained the furniture was stained we checked out and the manager said there would be no charge
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酒店回复: Dear Scott,We sincerely apologize for the condition of the room you encountered. The stains on the sheets and furniture are unacceptable, and we completely understand your decision to check out. We’re glad our manager was able to assist you and ensure no charges were applied. Your feedback has been shared with our housekeeping and management teams to prevent these issues in the future.Sincerely,Management Team
1.0分
商务出差
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Bed bugs, ants, gnats. I am pretty sure they were not changing the sheets between people, just putting a new sheet over the old one as I found 6 fitted sheets on both beds, and each had fresh bodily fluids on them.
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酒店回复: Dear Haley,We are very concerned to read about your experience and sincerely apologize for the unacceptable issues you encountered. Cleanliness and sanitation are top priorities for us, and what you described does not reflect the standards we uphold. We are immediately investigating the concerns you raised regarding pests and housekeeping practices to ensure this does not happen again. Please know this feedback is being taken very seriously, and corrective action will be implemented without delay. We regret that we did not provide you with the safe and comfortable environment you deserve, and we appreciate you bringing this to our attention.Sincerely,Management Team
2.0分
家庭亲子
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Not what the pictures show. Pool is out of service. The room smelled like smoke, the bathroom was dirty. Staff was so polite. We stayed because there was no other place to stay due to horse show that week.
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酒店回复: Dear Samantha,Thank you for your feedback. We sincerely apologize that your stay did not reflect the standards we strive to maintain. We regret that the pool was out of service, the room had an odor, and the bathroom cleanliness fell short. Your comments have been shared with our housekeeping and maintenance teams to address these concerns promptly. On a positive note, we are glad to hear our staff provided you with polite and courteous service during your stay. We truly value your input and hope you will consider giving us another opportunity to provide you with a much better experience in the future.Sincerely,Management Team
2.0分
其他
The room was old and outdated. Carpet had stains and bedding was stained.
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酒店回复: Dear Amanda,We sincerely apologize that your stay did not meet your expectations. We take cleanliness and maintenance seriously, and your feedback regarding the room and bedding has been shared with our team to ensure improvements are made.Sincerely,Management Team
2.0分
其他
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Below par
The property is OLD and needs a refurbishing. The bed was decent but the carpet was really worn and nasty. Havent sèn a showerhead that old in a hotel for about 20 years. I must say though that the young lady at checkin was very nice.
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酒店回复: Dear Tom,Thank you for sharing your feedback. We’re glad to hear the check-in experience was pleasant. We acknowledge the concerns you mentioned and are actively working on improvements to enhance the overall guest experience.Sincerely,Management Team
酒店位置不错，步行即可到达购物和餐饮场所。干净安全，包含早餐。强烈推荐！
在 ******* 上预订，便宜得多
The room was dirty and smelled really musty. Was so bad I paid for 3 nights and stayed only one night. I do not recommend this hotel.
Room was disqusting. Smelled terrible. Stains on carpet. Not sure if it there was blood stain on carpet or if it rust. but it was gross. I felt liked someone got murdered there. Trash all over the steps and landing. Door couldn't lock no latch. Door was kicked opened before because door jam was broken. Had to put things against the door. Water for shower never got hot. Pillows were horrible, bed was very uncomfortable. Walls dirty. I had to cancel the rest of our stay because 1 night was more than enough.
Website lists pool and gym. Pool was closed, been closed for months, and the gym was nonexistent. Had we known ahead of time, we would not have booked here. The room was dirty. It looked as though they only made the bed. The floor hadnt been vacuumed. The sink still had hair from.somone shaving. The doors, into the room, and into the bathroom were dirty. Our curtains wouldn't close all the way. It appeared as though someone tried to "fix" them with duct tape. Very overpriced for the quality of room youre getting. The staff was amazing. They were the only poaitive thing about our atay.
We did not stay the room stunk the sheets were stained the furniture was stained we checked out and the manager said there would be no charge
Bed bugs, ants, gnats. I am pretty sure they were not changing the sheets between people, just putting a new sheet over the old one as I found 6 fitted sheets on both beds, and each had fresh bodily fluids on them.
Not what the pictures show. Pool is out of service. The room smelled like smoke, the bathroom was dirty. Staff was so polite. We stayed because there was no other place to stay due to horse show that week.
The room was old and outdated. Carpet had stains and bedding was stained.
Below par
The property is OLD and needs a refurbishing. The bed was decent but the carpet was really worn and nasty. Havent sèn a showerhead that old in a hotel for about 20 years. I must say though that the young lady at checkin was very nice.