酒店回复: Thank you for sharing your feedback. We’re sorry your experience wasn’t as expected and appreciate you letting us know about your concerns. Your comments have been shared with our team for careful review as we work to improve future stays.
The hotel room did feel neglected being that they were working on the plumbing and it was literal P and manure coming out of the sink and the shower from 2 PM to 11 PM . I booked a stay for two days three nights and I couldn’t shower for the two days I was staying there. Very inconvenient and I didn’t get any accommodations.
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酒店回复: Thank you for sharing your experience. We’re sorry your stay wasn’t as expected. Your comments have been shared with our team for review, and we truly appreciate your feedback as we work to make improvements.
4.0分
其他
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Three reasons for my rating not being excellent: (1) Having to pay $7.00 per night to park in the lot of the hotel. There was no alternative offered and I drove around the lot to see if there was a free location and found nothing (2) My room was not cleaned after my first night's stay. I left the hotel at 8:30am and returned at 6pm (3) The carpet in my room was a bit worn. Your staff members were cordial and helpful, the property was immaculate. I would definitely stay there on a return trip to Memphis.
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酒店回复: Gregory, thank you for sharing your detailed feedback. We’re glad to hear you enjoyed the welcoming attitude of our team and found the property well-kept. Your thoughts about parking, room servicing, and carpet condition are noted and will be reviewed with our team to help us enhance the guest experience. We appreciate your intention to return and look forward to welcoming you back on your next visit to Memphis.
我们来这里是为了参加商务会议。酒店很干净，位置也很好。
酒店环境不错。房间空间很大。早餐需要改进，选择不多。
其中一间房的空调坏了。维修人员把吸尘器和其他设备留在了房间里。他们给我换了房间，但情况并没有好转多少。床很舒服，但房间里有一股霉味。前台服务态度不好，不过只住了一晚。我应该不会再住这家酒店了。
早餐区的座位太糟糕了！员工很友好，房间也一般。但考虑到价格和地段（比较安全），也还算可以。
员工、房间和大堂的家具都破损并用胶带粘过。房间里有霉斑。五晚住宿期间只打扫过一次。
在房间里发现了一只蟑螂，而且早餐很难吃。
房间宽敞舒适。工作人员非常热情周到。
床有点松
The hotel room did feel neglected being that they were working on the plumbing and it was literal P and manure coming out of the sink and the shower from 2 PM to 11 PM . I booked a stay for two days three nights and I couldn’t shower for the two days I was staying there. Very inconvenient and I didn’t get any accommodations.
Three reasons for my rating not being excellent: (1) Having to pay $7.00 per night to park in the lot of the hotel. There was no alternative offered and I drove around the lot to see if there was a free location and found nothing (2) My room was not cleaned after my first night's stay. I left the hotel at 8:30am and returned at 6pm (3) The carpet in my room was a bit worn. Your staff members were cordial and helpful, the property was immaculate. I would definitely stay there on a return trip to Memphis.