The room didnt look like the pictures. It appeared grungey and dirty. The mini fridge hinges were rusted. There was no seal on the door so bugs could crawl in. The TV didnt work (there wasnt even a remote in our room, we had to call for one). We left after one night. Dont waste money here. If your in this area go to the Comfort Inn.
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酒店回复: Dear, Valued guest we are sorry for the inconvenience but thanks for letting us know where we needs to improve we had been taken care of the issue in the room had been painted the hotel door and refrigerator has been replaced in the room . Thank toy so much staying with us. We are sincerely apologize to your past visit stay . Please give us another chance to make it right for you .
2.0分
情侣出游
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Check in took a long time since clerk diverted by phone call and then had a long instructional conversation with new employee. Should have checked me in and then had discussion without me being present.
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酒店回复: Dear, valued guest we are sorry for the inconvenience but new employee getting train so they need instructions to be better at check in guest. Please be understand thank you so much being patient with us. Thank you for staying with our Quality Inn & Suites.
1.0分
其他
The room was old and run down, the breakfast was not good, very limited, would never recommend!!
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酒店回复: Dear, valued guest we are sorry for the inconvenience but our room has been updated to choice standard. We do serve as continental breakfast . Thank you for staying with our Quality Inn & Suites.
3.0分
家庭亲子
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Multiple stink bugs in the room and a hair comb left on office chair. “Breakfast” barely had any food and was almost gone at 8:30 with no refills and trash left out.
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酒店回复: Dear, valued guest Chad we are so exited to hear that you stayed with us. Our rooms take care at the check out days. Our rooms does get inspection before put new guest in room. Take care before guest checks in. But our cooks pest control does take care of issue. They have taken care of it. Thank you so much letting us know where we needs to improve our services. Thank you for staying with our Quality Inn & Suites.
2.0分
其他
Stinky room, noisy neighbors. Several guests appear to be living there and just hang around outside their rooms smoking all the time.
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酒店回复: Dear, valued guest hotel as accommodation guest by their reseravation we don’t have any guest living guest at the hotel . We have guest stay by their reseravation and check out on their departure days. We are sorry for the inconvenience but our hotel is non smoking hotel guest does stay outside smoke in smoking designated area at the outside of lobby. Sorry for the inconvenience. Thank you for staying with our Quality Inn & Suites. Our rooms spray Oder free at the check out days of clean rooms ready for the new guest checks in.
5.0分
家庭亲子
The room was spotless the staff was a little quirky but absolutely delightful.
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酒店回复: Dear, valued guest we are so grateful to hear that u really enjoy our wonderful Quality Inn & Suites accommodation with us. Our staff being very aggressive and happiness to make kind guest to make sure enjoy peaceful and cleanliness of rooms to enjoy their comfort with us. Our staff works really hard and honest to provide best quality service as possible. We will see you in future travel trips with us for business or family pleasure trips with us.
3.0分
情侣出游
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The room was very outdated, with several “creative” repairs that gave off a DIY vibe. A card in the room mentioned enjoying a shower head with multiple settings, but ours was stuck on one setting and didn’t budge, seemed pretty much cemented in place. Things were old and noticeably yellowed from age.
The biggest letdown was breakfast. We went down with 30 minutes left in the serving time and found only Cheerios, Corn Flakes, two English muffins, and coffee. Waffles, pastries, and hot tea were all gone and never restocked, which was frustrating since breakfast was one of the deciding factors in booking here.
That said, the room itself was clean, and I appreciated the lack of carpet — the hard floors felt much more sanitary. If you're just looking for a clean place to sleep for the night at a low price, it’s fine. Just keep your expectations in check.
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酒店回复: Dear, valued Jennifer we are so sorry to hear about the shower head but we checked it is change it to all settings . Also breakfast we do serve coffee, tea, all item continental which is hot waffles, cereal hot and cold toast, donuts, muffins, etc. But if ask we could get you what ever u wants to makes more enjoyable your breakfast. Please give us another chance to make it right for you.we will see you in future travel destinations trips with us. Thank you so much staying with our Quality Inn & Suites Decatur/ Priceville Alabama.
4.0分
情侣出游
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We booked the room with hot tub and was told it wasn’t available. Later that night I saw it was empty so I went to the desk and they LET ME get that room for another nights price! We stayed there because it was our 28th year anniversary and we stayed in that room on our wedding night and our 26th anniversary
2.0分
其他
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Poor Maintenance
Daughter got locked in bathroom because the door was bendable. Because it flexed the latch would not release. Had to use a knife jammed it the latch to pop it free. Trim was missing or falling off. The security latch on door was only screwed to wood trim and you could pull the door open with the security latch engaged because the trim was about ready to fall off the wall.
1.0分
家庭亲子
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They did not have our reservation. They showed us a room which was filthy and smelled. Since they did not have our reservation we did not stay. So we should not be charged anything.
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酒店回复: Dear, valued guest ms sheila has reservation with hotel prepaid hotel charge the room because guest left dirty used accomadation with dirty beds shower was taken used the room so hotel can not refund money back at all . Did not bring key at desk left in the room at 11 am when checked out.
The room didnt look like the pictures. It appeared grungey and dirty. The mini fridge hinges were rusted. There was no seal on the door so bugs could crawl in. The TV didnt work (there wasnt even a remote in our room, we had to call for one). We left after one night. Dont waste money here. If your in this area go to the Comfort Inn.
Check in took a long time since clerk diverted by phone call and then had a long instructional conversation with new employee. Should have checked me in and then had discussion without me being present.
The room was old and run down, the breakfast was not good, very limited, would never recommend!!
Multiple stink bugs in the room and a hair comb left on office chair. “Breakfast” barely had any food and was almost gone at 8:30 with no refills and trash left out.
Stinky room, noisy neighbors. Several guests appear to be living there and just hang around outside their rooms smoking all the time.
The room was spotless the staff was a little quirky but absolutely delightful.
The room was very outdated, with several “creative” repairs that gave off a DIY vibe. A card in the room mentioned enjoying a shower head with multiple settings, but ours was stuck on one setting and didn’t budge, seemed pretty much cemented in place. Things were old and noticeably yellowed from age.
The biggest letdown was breakfast. We went down with 30 minutes left in the serving time and found only Cheerios, Corn Flakes, two English muffins, and coffee. Waffles, pastries, and hot tea were all gone and never restocked, which was frustrating since breakfast was one of the deciding factors in booking here.
That said, the room itself was clean, and I appreciated the lack of carpet — the hard floors felt much more sanitary. If you're just looking for a clean place to sleep for the night at a low price, it’s fine. Just keep your expectations in check.
We booked the room with hot tub and was told it wasn’t available. Later that night I saw it was empty so I went to the desk and they LET ME get that room for another nights price! We stayed there because it was our 28th year anniversary and we stayed in that room on our wedding night and our 26th anniversary
Poor Maintenance
Daughter got locked in bathroom because the door was bendable. Because it flexed the latch would not release. Had to use a knife jammed it the latch to pop it free. Trim was missing or falling off. The security latch on door was only screwed to wood trim and you could pull the door open with the security latch engaged because the trim was about ready to fall off the wall.
They did not have our reservation. They showed us a room which was filthy and smelled. Since they did not have our reservation we did not stay. So we should not be charged anything.