酒店回复: Thank you for choosing to stay with us at Super 8 by Wyndham Baltimore/Essex Area. We appreciate your feedback and have shared your comments with our team for internal review. Guest input helps guide our efforts, and we hope to welcome you again for a more seamless and comfortable experience.
1.0分
商务出差
原文
翻译提供方：Google
房间不够舒适，非常脏，冰箱发臭，清洁不彻底，床上有臭虫，床单破损，地板很脏，水槽堵塞
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酒店回复: Dear Guest, Thank you for choosing to stay with us. We appreciate your feedback and regret that your experience didn’t meet expectations. Guest comments help guide our service improvements. We hope you’ll consider staying with us again for a more comfortable visit. Best Regards The Super 8 by Wyndham Baltimore/Essex Area Team
1.0分
商务出差
原文
翻译提供方：Google
有老鼠、有异味、灯光差、床单破损、潮湿、不安全的区域
1.0分
商务出差
disgusting hotel cockroaches, bed bugs, and mice.
The worst customer service, which refused to let us check out or get a refund.
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酒店回复: Thank you for choosing to stay with us at Super 8 by Wyndham Baltimore/Essex Area. We appreciate your feedback and have shared your concerns with our team for internal review. Guest input helps guide improvements, and we hope to welcome you again for a more seamless and comfortable experience.
1.0分
商务出差
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I had already reached out to the corporate office. First impression is the last for me. I never had a problem with Wyndham hotels in the past. But, this one never again. The first room #209 was Two Queens, I paid for a King. I always check the mattress for bedbugs. Peeled back the covers and pillows, fat gray rat pops out!!!!, then the flusher button was pushed in hard unable to flush. Went back to the desk. I told them I paid for a King. And told them the issues. Second room #105, AC unit cracked, dirty towels, housekeeping never came to my room nor knocked to empty trash bins, changed sheets nor replaced towels. I did it!!!! Saw the cart in the hallway. I woke up in the middle of the night, there were roaches on the toilet paper roll, crawling on the wall and inside the wall hair dryer. Mold on the bathroom ceiling above the shower. The rat must have followed me from the 2nd floor. Clearly, people are living there. Every morning , they put out the same three pieces of stale bread out there. Juice machine didn't work. They changed the cereal. WiFi hardly worked
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酒店回复: Thank you for choosing to stay with us at Super 8 by Wyndham Baltimore/Essex Area. We appreciate your feedback and have shared your comments with our team for internal review. Guest input helps guide improvements, and we hope to welcome you again for a more seamless and comfortable experience.
3.0分
情侣出游
Hotel was very dirty and in a terrible area. Breakfast was cereal,apples, toast and coffee
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酒店回复: Thank you for choosing to stay with us at Super 8 by Wyndham Baltimore/Essex Area. We appreciate your feedback and have shared your comments with our team for internal review. Guest input helps guide improvements, and we hope to welcome you again for a more comfortable and enjoyable experience.
住得很愉快，睡了个安稳觉。绝对会推荐给朋友，我自己也肯定会再次光顾这家店。
服务周到，宾至如归
我喜欢那个地方，很宁静也很干净，我总去那儿放松心情。
房间很陈旧，我看到房间里有虫子。早餐没有验证或任何我可以或愿意吃的东西。似乎有一股持久的烟味和血腥味。床上的毯子整个被烧伤了，家具看起来好像是被油漆过的，现在正在剥落或脱落。
那里有老鼠和蟑螂，我预订了三天，但他们从来没有打扫过或更换过毛巾。
房间不够舒适，非常脏，冰箱发臭，清洁不彻底，床上有臭虫，床单破损，地板很脏，水槽堵塞
有老鼠、有异味、灯光差、床单破损、潮湿、不安全的区域
disgusting hotel cockroaches, bed bugs, and mice.
The worst customer service, which refused to let us check out or get a refund.
I had already reached out to the corporate office. First impression is the last for me. I never had a problem with Wyndham hotels in the past. But, this one never again. The first room #209 was Two Queens, I paid for a King. I always check the mattress for bedbugs. Peeled back the covers and pillows, fat gray rat pops out!!!!, then the flusher button was pushed in hard unable to flush. Went back to the desk. I told them I paid for a King. And told them the issues. Second room #105, AC unit cracked, dirty towels, housekeeping never came to my room nor knocked to empty trash bins, changed sheets nor replaced towels. I did it!!!! Saw the cart in the hallway. I woke up in the middle of the night, there were roaches on the toilet paper roll, crawling on the wall and inside the wall hair dryer. Mold on the bathroom ceiling above the shower. The rat must have followed me from the 2nd floor. Clearly, people are living there. Every morning , they put out the same three pieces of stale bread out there. Juice machine didn't work. They changed the cereal. WiFi hardly worked
Hotel was very dirty and in a terrible area. Breakfast was cereal,apples, toast and coffee