酒店回复: Thank you for taking the time to share such detailed feedback regarding your recent stay with us at Wingate by Wyndham. While we're glad to hear you found the room generally clean, we’re truly sorry that your experience was impacted by the musty odor, high humidity, and maintenance issues you encountered.We understand how uncomfortable that must have been, especially with the damp carpet and bathroom conditions. While the recent heavy rains may have contributed, we agree this should not affect your comfort, and we’re actively looking into ways to address these concerns more effectively in the future. Equally concerning is your experience with our front desk service. We strive to provide warm, welcoming hospitality, and it’s clear we fell short in this instance. Your comments about the lack of greeting, information, and engagement have been shared with our team so we can improve the guest experience from the very first interaction.We truly value your feedback as constructive and helpful. Small touches do make a big difference, and your insights will help us make important improvements. We hope you’ll consider staying with us again so we have the opportunity to deliver the thoughtful, comfortable experience you deserve.

酒店回复: Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the unpleasant odor in your room and the disappointment with the hot tub being out of service. That’s certainly not the experience we want any of our guests to have.We understand how frustrating it is when amenities that were expected — especially those advertised — are unavailable, and we regret the lack of clear communication about the hot tub’s extended closure. We’re also addressing the odor issue with our housekeeping and maintenance teams to prevent similar concerns moving forward.Your feedback is important, and we sincerely apologize for falling short during your stay. We hope you might give us another opportunity in the future to provide the comfortable, reliable experience we strive to deliver.

酒店回复: Merci beaucoup for your kind words and perfect rating! We’re delighted to hear that your stay was “très bien” and truly appreciate you taking the time to share your experience.We hope to have the pleasure of welcoming you back again soon!

酒店回复: We’re truly sorry to hear about your experience and the issues you encountered with your room. Your comfort and safety are very important to us, and it’s clear we fell short during your stay. Please know we are taking your feedback seriously and will be thoroughly inspecting and addressing the concerns you’ve mentioned so future guests don’t face the same problems. Thank you for sharing this with us so we can make things right.

酒店回复: Thank you for sharing your experience with us. I sincerely apologize for the inconvenience you faced during your stay—especially regarding the lack of hot water and coffee, as well as the level of service you received at the front desk. That is certainly not the standard we aim to provide.Please know that your comments have been shared with our team so we can address these issues directly and ensure they are not repeated. Guest comfort and satisfaction are very important to us, and we regret that we fell short during your visit.We appreciate your feedback and hope you might consider giving us another opportunity to offer you a much better stay.

酒店回复: Thank you for the glowing 10/10 rating! We're delighted to hear that you had such a great stay and that you found the bed super comfortable and the room very clean. It's wonderful to know our team and accommodations made a positive impression.We appreciate your kind words and can’t wait to welcome you back!