酒店回复: Thank you for the rating, there is a Waffle House next door for a quick bite to eat
1.0分
其他
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Not worth the cost
Building and especially the room was extremely muggy to the point clothes were damp and floor was slick. Upon walking around in socks, they were filthy within minutes, even though floors appeared to be clean, but felt wet and grimey. Pictures are misleading. Building is old and foundation is in need of repair. Breakfast was below average. No snack machines. Sketchy neighborhood.
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酒店回复: Thank you for submitting your review. Your comments regarding the condition of the foundation have been noted; to date, no other reports of similar issues have been received. The photographs accurately represent the property, with the exception of changes in breakfast area furniture, which are documented on our website displaying both older and newer pieces. We recognise that the surrounding area may appear concerning to some, but the safety and security of our guests remain our highest priority, and we monitor the vicinity diligently. We regret that your stay did not meet your expectations and sincerely hope you will consider staying with us again in the future.
3.0分
情侣出游
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Good location just off I-10. Bed made noises when we changed position. Room and bath were dated. Low water pressure and water didn't get hot enough. Internet didn't work.
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酒店回复: Thank you for the rating. The rooms have been updated and the bath areas will be updated in the near future.
4.0分
其他
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It was a pleasant stay
The staff was amazing and friendly! The bathroom needs an upgrade and the bed was comfortable but squeaky! For One overnight stay it suffice
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酒店回复: Thank you for the nice rating and review. We will be updating our bathrooms in the near future.
1.0分
家庭亲子
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The floors were disgusting. My 2-year-old and 4-year-old were running around the room for ＜10min. They climbed into the bed and I saw the bottoms of their feet were literally blackened with dirt and grime, which also transferred to the bedding. Husband and I got to work towel mopping the floors, then we used Clorox wipes to get the filthy floors a bit cleaner for our kids. I spoke with the front staff, she was friendly, but her unfazed responses told me this was not the first nor would be the last complaint of cleanliness. I saw multiple cleaning crew members as we were leaving. They had mops with reusable mop pads similar to a swiffer. Unsure if they just use it to sweep, or to mop and spread the grime around. This location needs a systematic change in their turnover service protocol. Along with gross floors, the tub is all kinds of banged up, and faucet is loose and grimy. Bedding has stains, was hardly sure the sheets are cleaned between each guest. Very unhappy with this experience. Will not be staying at a comfort inn (if I can control the matter) again after this experience. We would have left had our kids not been absolutely miserable from our cross-country hours long drive that day.
酒店回复: Thank you for letting us know about your stay.
4.0分
其他
On the 1st night, being on the 1st floor right next to an exit, slamming door was horrible. After an hour 1/2 we were able to get some rest.
酒店回复: Thanks for the review and rating
5.0分
情侣出游
We use this hotel every year for the past almost 15 years!! Awesome people, awesome service
酒店回复: Thanks for the great rating and review
1.0分
其他
Did not stay because the room was filthy. Still waiting on my refund!!!😡
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酒店回复: We appreciate you taking the time to submit your review. According to our records, a refund was processed on July 10, 2025.Thank you for reaching out and providing feedback regarding your recent experience. We value all comments from our customers, as they help us continuously improve our services. Please be advised that, after a thorough review of your case, our system indicates that a refund transaction was successfully completed and processed on July 10, 2025.Should you have any further questions or require additional documentation regarding this refund, please do not hesitate to contact our customer service team. We are committed to assisting you and ensuring your satisfaction with our services.
4.0分
其他
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This hotel close to my families home. The staff were very friendly and helpful. The complimentary breakfast was very nice. Recommend this hotel value for money in Lafayette
第一次入住贝蒙特酒店，这里非常干净！工作人员也很友善。虽然酒店位置就在Waffle House旁边，但完全没必要出去吃早餐，因为酒店提供的早餐很棒，是个迷你早餐吧。
大卧室。普通的午餐。需要开车去吃饭
Not worth the cost
Building and especially the room was extremely muggy to the point clothes were damp and floor was slick. Upon walking around in socks, they were filthy within minutes, even though floors appeared to be clean, but felt wet and grimey. Pictures are misleading. Building is old and foundation is in need of repair. Breakfast was below average. No snack machines. Sketchy neighborhood.
Good location just off I-10. Bed made noises when we changed position. Room and bath were dated. Low water pressure and water didn't get hot enough. Internet didn't work.
It was a pleasant stay
The staff was amazing and friendly! The bathroom needs an upgrade and the bed was comfortable but squeaky! For One overnight stay it suffice
The floors were disgusting. My 2-year-old and 4-year-old were running around the room for ＜10min. They climbed into the bed and I saw the bottoms of their feet were literally blackened with dirt and grime, which also transferred to the bedding. Husband and I got to work towel mopping the floors, then we used Clorox wipes to get the filthy floors a bit cleaner for our kids. I spoke with the front staff, she was friendly, but her unfazed responses told me this was not the first nor would be the last complaint of cleanliness. I saw multiple cleaning crew members as we were leaving. They had mops with reusable mop pads similar to a swiffer. Unsure if they just use it to sweep, or to mop and spread the grime around. This location needs a systematic change in their turnover service protocol. Along with gross floors, the tub is all kinds of banged up, and faucet is loose and grimy. Bedding has stains, was hardly sure the sheets are cleaned between each guest. Very unhappy with this experience. Will not be staying at a comfort inn (if I can control the matter) again after this experience. We would have left had our kids not been absolutely miserable from our cross-country hours long drive that day.
On the 1st night, being on the 1st floor right next to an exit, slamming door was horrible. After an hour 1/2 we were able to get some rest.
We use this hotel every year for the past almost 15 years!! Awesome people, awesome service
Did not stay because the room was filthy. Still waiting on my refund!!!😡
This hotel close to my families home. The staff were very friendly and helpful. The complimentary breakfast was very nice. Recommend this hotel value for money in Lafayette