酒店回复: 非常感谢您的精彩评价!我们很高兴得知您在列克星顿GLō Best Western酒店拥有“muy bueno”(非常棒)的入住体验。您的好评对我们意义非凡,也更加坚定了我们为宾客提供卓越服务和舒适住宿的承诺。如果您在入住期间有任何特别难忘的经历,我们非常乐意了解。您的反馈将帮助我们不断改进服务。期待您再次光临,享受又一次愉快的入住体验!
5.0分
其他
Staff was great and very friendly for check-in, the air freshioner in the main floor was wonderful, and the beds were great, the room was clean.
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酒店回复: Thank you for sharing your wonderful experience at GLō Best Western Lexington! We are thrilled to hear that our staff made a positive impression during your check-in. Our team takes great pride in providing friendly and welcoming service to all our guests.It's delightful to know that you enjoyed the air freshener in the main floor and found the beds comfortable. Cleanliness is a top priority for us, and we are glad to hear that your room met your expectations.Your feedback truly motivates us to continue delivering exceptional experiences. We look forward to welcoming you back on your next visit!
5.0分
其他
Staff was friendly. The breakfast was good room was clean and spacious. I like that they have the shampoo, conditioner and body wash attached in the shower.
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酒店回复: Thank you for taking the time to share your wonderful experience at GLō Best Western Lexington! We are thrilled to hear that you found our staff to be friendly, as we strive to create a welcoming atmosphere for all our guests. It’s fantastic to know that you enjoyed our breakfast offerings and appreciated the cleanliness and spaciousness of your room. We also take pride in providing convenient amenities, and we’re glad you liked having the shampoo, conditioner, and body wash attached in the shower.Your kind words motivate us to continue delivering exceptional service and facilities. We look forward to welcoming you back for another memorable stay!
3.0分
家庭亲子
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Wi-Fi was not working, and the guy worked in the front desk. Didn’t seem to really care and said that there’s not anything you can do about it. If he really wanted, he could give me a phone number. I could call… In the morning when I went to get up and get going to start my travel day, I discovered they only put decaf coffee Pods in our room, and despite the room being for two adult and having 4 cups, there was only one cream and sugar. The room was fine, spacious, big, a little oddly laid out… But it was the real lack of service that brought my rating down to a three star.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay at GLō Best Western Lexington. We sincerely apologize for the inconveniences you experienced with the Wi-Fi and the coffee supplies in your room. It’s disappointing to hear that our front desk staff did not meet your expectations in addressing your concerns, and we appreciate you bringing this to our attention. We strive to provide excellent service, and your comments will be used to enhance our training and improve our responses to guest needs. Additionally, we regret that the coffee supplies were insufficient for your stay, and we will ensure that our housekeeping team is more attentive to these details in the future.We’re glad to hear that you found your room spacious and comfortable, and we hope to have the opportunity to provide you with a more enjoyable experience in the future.
5.0分
其他
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The room was clean, I usually always stay there. On my way to visit family in South Carolina, staff has always been friendly, earlier this year, in July, my son left his iPad, there, the staff called and we picked it up on our way back through.
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酒店回复: Thank you so much for your wonderful 10-star review! We are thrilled to hear that you consistently choose GLō Best Western Lexington as your stopping point when traveling to visit family in South Carolina. It's heartening to know that our commitment to cleanliness and friendly service continues to meet your expectations.We’re especially glad that our staff was able to assist you when your son left his iPad behind. We believe that going the extra mile for our guests is what truly makes a stay memorable. Your kind words about our team will certainly be shared, as they strive to provide the best service possible.We look forward to welcoming you back on your next visit. Safe travels!
5.0分
其他
Breakfast was good the first day of our stay and okay the next day. The service was great. Our room was clean and comfortable. Parking was easy and safe.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us at GLō Best Western Lexington. We are delighted to hear that you enjoyed our breakfast on the first day and appreciate your understanding regarding the second day. Your comments about our service, room cleanliness, and comfort truly warm our hearts. It’s wonderful to know that you found our parking easy and safe, as we strive to provide a hassle-free experience for our guests. Your insights are invaluable to us and help us continue to enhance our offerings. We look forward to welcoming you back on your next visit!
4.0分
其他
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Good hotel, location is good, not noisy even though it’s close to the highway. Cracker Barrel, McDonald’s, Subway, and a gas station all within walking distance. Jason and Tara at the front desk were very friendly and helpful. Beds and pillows were comfy. Bathroom is twice the size of normal hotels, rooms are also bigger. Pool was too cool for me but husband and daughter liked it. Breakfast was ok. Bagels, muffins, danishes, bread for toast, oatmeal, mixed fresh fruit (watermelon was not good), yogurt with toppings, waffle makers; waffle mix was pumpkin flavored, I did not care for that, biscuits, gravy, sausage, and eggs, eggs were off. The scrambled had yellow water in it probably not cooked thoroughly, and the fried ones tasted watery.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay at GLō Best Western Lexington. We are pleased to hear that you found our location convenient and enjoyed the comfort of our beds and spacious bathrooms.It's wonderful to know that Jason and Tara made a positive impression with their friendly service. We strive to create a welcoming atmosphere for all our guests. We appreciate your comments about the pool temperature and will ensure your feedback is shared with our team.We also value your insights regarding the breakfast options. Your observations about the scrambled and fried eggs will be taken into consideration as we continuously seek to improve our offerings.Thank you again for your review, and we hope to welcome you back in the future for an even better experience.
酒店的整洁度、服务效率和房间空间都给我留下了深刻印象。浴室的设计能起到很好的平衡作用,所有“简约”酒店都应该借鉴这种布局。
位置非常好。员工都非常友好和乐于助人。
位置便利,装修精美
非常好
Staff was great and very friendly for check-in, the air freshioner in the main floor was wonderful, and the beds were great, the room was clean.
Staff was friendly. The breakfast was good room was clean and spacious. I like that they have the shampoo, conditioner and body wash attached in the shower.
Wi-Fi was not working, and the guy worked in the front desk. Didn’t seem to really care and said that there’s not anything you can do about it. If he really wanted, he could give me a phone number. I could call… In the morning when I went to get up and get going to start my travel day, I discovered they only put decaf coffee Pods in our room, and despite the room being for two adult and having 4 cups, there was only one cream and sugar. The room was fine, spacious, big, a little oddly laid out… But it was the real lack of service that brought my rating down to a three star.
The room was clean, I usually always stay there. On my way to visit family in South Carolina, staff has always been friendly, earlier this year, in July, my son left his iPad, there, the staff called and we picked it up on our way back through.
Breakfast was good the first day of our stay and okay the next day. The service was great. Our room was clean and comfortable. Parking was easy and safe.
Good hotel, location is good, not noisy even though it’s close to the highway. Cracker Barrel, McDonald’s, Subway, and a gas station all within walking distance. Jason and Tara at the front desk were very friendly and helpful. Beds and pillows were comfy. Bathroom is twice the size of normal hotels, rooms are also bigger. Pool was too cool for me but husband and daughter liked it. Breakfast was ok. Bagels, muffins, danishes, bread for toast, oatmeal, mixed fresh fruit (watermelon was not good), yogurt with toppings, waffle makers; waffle mix was pumpkin flavored, I did not care for that, biscuits, gravy, sausage, and eggs, eggs were off. The scrambled had yellow water in it probably not cooked thoroughly, and the fried ones tasted watery.