酒店回复: Dear Tony,We are sorry to hear your recent experience at the RED ROOF INN & SUITES LEXINGTON - HAMBURG did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist
2.0分
其他
原文
翻译提供方：Google
不太好
房间很脏，暖气几乎不能用，更何况我被 100 美元的押金弄得措手不及，所以我的住宿体验不是最好的
2.0分
其他
原文
翻译提供方：Google
天花板上有棕色污垢的痕迹，淋浴间和水槽里有头发，还有一些脏枕套。
展开
酒店回复: Salut Karolanne,Merci d'avoir pris le temps de partager vos commentaires concernant votre expérience au Red Roof Inn & Suites Lexington - Hamburg. En entendant que vous avez passé un séjour insatisfaisant en raison des mauvaises conditions de ménage indiquées. Veuillez noter que ce n'est pas le niveau de service que Red Roof représente et nous vous présentons nos sincères excuses. Vos commentaires sont importants pour Red Roof et nous prendrons en compte vos commentaires pour apporter des modifications afin d'améliorer notre expérience client. Nous espérons que vous nous donnerez l'opportunité de vous offrir une meilleure expérience la prochaine fois que vous serez dans la région.Sincèrement,EnregistrerGestion du toit rouge Spécialiste de la redirection
酒店回复: Dear Perla, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn & Suites Lexington - Hamburg. I was truly disappointed to hear that the encounter you had with the staff hindered your stay. Red Roof strive to provide guests with all the comforts of home, so I am disheartened to see your 1/5 score.To uphold our company's high standards, I can assure you that I have brought your feedback to management's attention as a coaching opportunity for all staff moving forward. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Tianna Red Roof Management RediResponse Specialist
2.0分
其他
原文
翻译提供方：Google
很粗心
2.0分
其他
展开
Refrigerator was leaking didn't get cold. Roaches in the shower the toilet you had to take the back off flush manually. Was on the smoking side but I've stayed there before on nonsmoking and it was definitely better. Towels washcloths had spots had to go buy my own no toilet paper.
展开
酒店回复: Dear Valued Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn and Suites Lexington - Hamburg. I was saddened to read that your stay fell short of your expectations due to the insects you reported and refrigerator. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ReyRed Roof ManagementRediResponse Specialist
3.0分
情侣出游
展开
Front desk lady was rude to co worker and me while I was checking in. Bathroom had hair and dust on baseboards. Floor was sticky, carpet felt gross, bed was hard, couch was stained. Had to request toilet paper.
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn and Suites Lexington - Hamburg. It's disheartening that you may have some concerns with our staff and the cleanliness of the room, including hair, dust, sticky floors, and stained furniture. I will certainly bring this to the property’s attention in an effort to address your concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope we have the opportunity to see you again in the future.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
5.0分
商务出差
Very, very good price for a night In LEXINGTON where they had multiple sites of entertainment. The area was perfect. The room was clean and I really enjoyed it.
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback about your experience at the Red Roof Inn & Suites Lexington - Hamburg. It's wonderful to hear you found our pricing favorable and appreciated our prime location in Lexington. We're so glad you enjoyed the cleanliness and comfort of your room. Your positive feedback is truly valued.Red Roof remains steadfastly committed to providing exemplary hospitality services and expresses assurance that our offerings will surpass your expectations during your next accommodation experience.Sincerely,JohnRed Roof Management RediResponse Specialist
员工很友好，酒店也干净。我们肯定会再来的。
被骗了
我从来没有住过。我试图在订购后 15 分钟内取消，因为我订错了。我不知道列克星敦地区有多家红屋顶旅馆，所以我打了电话。最后试图拿回我的钱。那位先生非常粗鲁，试图拿回我的钱，但后来他挂断了我的电话。
我只是路过这里过夜，来这里工作。我只想找个干净的地方睡觉。我走到房间时，首先注意到的是酒店的墙上有粪便。看起来好像有人进来整理了床，仅此而已。浴缸里还有上次住在这里的人的头发。床上的毯子很脏，房间里有香烟和****的味道。我不敢光着脚走在酒店房间的地毯上，我害怕*****或胎儿踩在地毯上，更不用说他们已经很久没有好好打扫过了。
我讨厌给酒店差评，但这是我住过的最脏的酒店之一。除非你别无选择，否则我不会推荐你住在这里。
前台的女士非常友好，尽管她差点让我上班迟到。由于她在我离开之前必须去检查房间是否有损坏，所以为了取回我的 150 美元押金，您还必须预先支付酒店费用。
不太好
房间很脏，暖气几乎不能用，更何况我被 100 美元的押金弄得措手不及，所以我的住宿体验不是最好的
天花板上有棕色污垢的痕迹，淋浴间和水槽里有头发，还有一些脏枕套。
接待员想告诉我如何着装，我认为这是非常糟糕的品味，因为甚至我的丈夫都没有告诉我如何着装，而且我不认为我因为我的着装方式而不尊重任何人。
很糟糕的是，她不想写下自己的名字，但最后她告诉我，她的名字叫塔梅拉，并说当我丈夫调整我衬衫的带子时，我让她感到不舒服，这是不尊重的。
事实是，这让我很困扰，人们如何穿着并不重要，或者它没有在任何地方说明你应该如何穿着，作为修女来也不是酒店的规定，因为它应该是免费的国家。
我希望她被解雇，因为事后她非常粗鲁。
很粗心
Refrigerator was leaking didn't get cold. Roaches in the shower the toilet you had to take the back off flush manually. Was on the smoking side but I've stayed there before on nonsmoking and it was definitely better. Towels washcloths had spots had to go buy my own no toilet paper.
Front desk lady was rude to co worker and me while I was checking in. Bathroom had hair and dust on baseboards. Floor was sticky, carpet felt gross, bed was hard, couch was stained. Had to request toilet paper.
Very, very good price for a night In LEXINGTON where they had multiple sites of entertainment. The area was perfect. The room was clean and I really enjoyed it.