No shower curtain. Burn holes in the comforter. Dirty bathroom and tub. Smelly rooms and stale smoke stench. Overall dirty and gross. Loud neighbor guests pounding on doors and yelling at 2AM. Horrible experience.
5.0分
其他
展开
We were heading to the area to meet up with a friend of our son's while on a family road trip from Philly to the Chicago area, and we made this extra excursion for the two of them to get a chance to meet in person after years of gaming together online. Before coming down to the area, the only thing we knew that they'd be doing, is heading to "Fun City" to play at the arcade because his friend's parents had to work on the only days we could visit - so we planned to find a place to stay near Fun City. We looked at many hotels in the area, and our main qualification was that the hotel would have a decent pool so the boys could hang out and go swimming while we visited. We found this hotel - but we were immediately concerned by several of the reviews we found. There were all kinds of complaints - BUT - we saw that the place had recently been taken over by a new owner - and the most RECENT reviews were much much better. So we called the hotel directly and asked them about the specific issues in the complaints, and we had our concerns assuaged by the lovely and patient woman who answered the phone. We spoke for about ten minutes, told her we'd discuss it and give them a call back - and after comparing their prices to some of the surrounding hotels - we decided to give it a try. My husband had enough travel credits with a travel site -and he said that if the place was bad - we could leave, and we'd just get a room nearby, and he wasn't worried about using up a free stay - and so we went, with a backup plan in place. When we got there - we were definitely a little bit concerned by the outside of the place. The front is definitely older and the outside and parking lot is a bit run down. If the hotel were in a busier or more suburban area - I would expect there to be people living there - and probably not the best crowds - but because we're talking about Burlington, Iowa - that wasn't the case. When we walked into the front door though - the place was CLEAN - well-kept and although clearly it's been there a long time - it was more "historical" than "old". We got checked in and we took a room in the atrium - the huge indoor area where the pool and hot tub are located. We were just around the corner from the pool area, down a separate little hallway - and the end of the hallway looked a bit dingy and it was clear that the whole place is really cool, and unique -but that it really does need a lot of work. However- when I walked into the room for the first time - my concerns immediately melted away. We cranked up the air conditioning - and the room cooled off very quickly. The room smelled of NOTHING - and appeared very very clean and clearly had been renovated in the recent past. We were also told that they had just gotten these REALLY nice "Purple" mattresses and HOLY HELL - I would have been just fine with packing that bed up and taking it home with us. The mattresses are - disappointingly - VERY expensive - but it made for a FANTASTIC night sleep,
9 / 18
酒店回复: Best review of Ever. Come stay again soon
5.0分
商务出差
展开
Howard Johnson has made great progress in remodeling the hotel. The beds are very comfortable new beds.The staff is very friendly and helpful. The pool aera was clean and well taken care of.The only downfall they have is that the breakfast is very limited food.
1.0分
商务出差
展开
Hotel pictures do not reflect what you are actually getting… Everything is a 0 on my rating of this place. Rooms are disgusting never cleaned or sanitized.. Reinburstment for time not spent there is a hassle because they will give you the run around.
1.0分
家庭亲子
展开
Never again would I stay here. I originally booked through **********. Upon arriving this hotel stated there was no reservation, and then that the reservation was for the following day. I stated that was wrong and showed them my booking email with dates and confirmation numbers. The hotel then re-booked through themselves. They then charged me what I booked online through ********** (I was planning to pay at hotel not through website). I had to contact ********* regarding this so I did not get penalized and double charged since through ********** it did not show me as checked in. Upon entering the room it smelled of faint smoke. The curtain for the window was hanging off the hooks (I fixed it), the walls around the door and light switch were dirty (black), no latch on the upper part of the door, trash under the beds, a pill of some sort on the floor, sheets did not appear clean, one wash cloth, tub didn’t look real clean, an almost empty roll of toilet paper with no replacement (i asked for a new roll), cabinet that didn’t close and floor so dirty that feet and socks turned black. The breakfast was gross with biscuits under tin foil, gravy that looked old and Cheerios. This hotel was not worth this price and customers beware.
1.0分
其他
展开
Shocked Wyndham put their name on this one. Absolutely the worst at room cleanliness. Stayed several times, even trying again and still no change in the cleanliness of the room. Won't go back. Get what you pay for.
展开
酒店回复: Sorry, it wasn't as expected. We are always trying to move this massive project as fast as we can
1.0分
情侣出游
展开
Nice History location, but building need a lot of work so do your home work. I like what it once was but again maybe in few year it would be once again. If one has time check out the city lots history in the city it will tell about location too’
5.0分
其他
展开
Better than what it is to be that for sure :) they’ve did a lot of upgrades since the last owners hopefully they have lots of success in the upcoming bookings to come really excited about trying the hot tub and pool
酒店回复: THANK YOU! We hope you will stay with us often
虽然这家酒店目前易主，正在努力提升至五星级标准，但员工的服务绝对一流，非常乐于助人。我想指出的是，房间确实需要翻新一下，淋浴帘该换了，浴缸需要修缮，窗帘也该换新了，但新老板接手时，这种情况也在意料之中。不幸的是，热水浴缸和游泳池都不能使用，但这没关系，因为员工的友善、床铺的舒适以及我入住期间整体的舒适感，都远远超过了他们正在整修的这些不足之处。我还会再次入住这家酒店，我保证下次如果我在这里有商务会议，我一定会预订他们的房间。我从未像住在豪生酒店这样睡得如此香甜。给这个地方一个机会吧，忽略那些需要修缮的地方，因为他们正在努力改进。我亲眼看到前台的夜班员工正在拆箱全新的电视机，准备安装到房间里，他们还在打扫卫生，确保一切都为新入住和现有客人准备得完美无缺。我看到维修人员不停地忙碌着更新和升级设备，没有人闲着无所事事，大家都在不停地工作。所以他们正在努力使酒店达到应有的水准，但即使是现在，这栋建筑也很漂亮，等他们完成整修后会更加美丽，因为我能看到他们正在努力实现的目标，我很高兴我住在这里。就像我之前说的，这绝对是我会再次入住的地方。当我预订房间时，我没有意识到我订的是一个外部房间，但出于好心，他们把我安排在了一个内部房间，因为当时外面非常冷，他们觉得内部房间会更好，而且他们甚至没有额外收费。当我需要多住一晚时，旅行公司非常配合，给了我一个很棒的折扣价，豪生酒店也很通融，他们没有要求我们退房，让我们住在同一个房间，我们只需要做一个快速的“退房”再“入住”的手续，就是这样。我们不必把东西搬出来，也不必离开，整个过程非常简单。所以如果你能在手机上下载这个旅行应用程序，强烈建议你通过他们预订，或者直接与豪生酒店联系，无论哪种方式你都不会失望。请不要忽略这家酒店，当你开车经过时，你可能会觉得“天哪，这只是一家破旧的酒店”，但请你进去看看，你会发现他们有漂亮的圣诞装饰，他们会微笑着对待你，你能感受到他们发自内心的温暖和真诚。如果你行李很多，他们有推车，他们会尽一切努力让你感到舒适和受到欢迎。他们真的是一个很棒的住宿地点。
要不是取消不了，确认真实不会再住的级别，携程差评，加入酒店不需要甄选的嘛？
No shower curtain. Burn holes in the comforter. Dirty bathroom and tub. Smelly rooms and stale smoke stench. Overall dirty and gross. Loud neighbor guests pounding on doors and yelling at 2AM. Horrible experience.
We were heading to the area to meet up with a friend of our son's while on a family road trip from Philly to the Chicago area, and we made this extra excursion for the two of them to get a chance to meet in person after years of gaming together online. Before coming down to the area, the only thing we knew that they'd be doing, is heading to "Fun City" to play at the arcade because his friend's parents had to work on the only days we could visit - so we planned to find a place to stay near Fun City. We looked at many hotels in the area, and our main qualification was that the hotel would have a decent pool so the boys could hang out and go swimming while we visited. We found this hotel - but we were immediately concerned by several of the reviews we found. There were all kinds of complaints - BUT - we saw that the place had recently been taken over by a new owner - and the most RECENT reviews were much much better. So we called the hotel directly and asked them about the specific issues in the complaints, and we had our concerns assuaged by the lovely and patient woman who answered the phone. We spoke for about ten minutes, told her we'd discuss it and give them a call back - and after comparing their prices to some of the surrounding hotels - we decided to give it a try. My husband had enough travel credits with a travel site -and he said that if the place was bad - we could leave, and we'd just get a room nearby, and he wasn't worried about using up a free stay - and so we went, with a backup plan in place. When we got there - we were definitely a little bit concerned by the outside of the place. The front is definitely older and the outside and parking lot is a bit run down. If the hotel were in a busier or more suburban area - I would expect there to be people living there - and probably not the best crowds - but because we're talking about Burlington, Iowa - that wasn't the case. When we walked into the front door though - the place was CLEAN - well-kept and although clearly it's been there a long time - it was more "historical" than "old". We got checked in and we took a room in the atrium - the huge indoor area where the pool and hot tub are located. We were just around the corner from the pool area, down a separate little hallway - and the end of the hallway looked a bit dingy and it was clear that the whole place is really cool, and unique -but that it really does need a lot of work. However- when I walked into the room for the first time - my concerns immediately melted away. We cranked up the air conditioning - and the room cooled off very quickly. The room smelled of NOTHING - and appeared very very clean and clearly had been renovated in the recent past. We were also told that they had just gotten these REALLY nice "Purple" mattresses and HOLY HELL - I would have been just fine with packing that bed up and taking it home with us. The mattresses are - disappointingly - VERY expensive - but it made for a FANTASTIC night sleep,
Howard Johnson has made great progress in remodeling the hotel. The beds are very comfortable new beds.The staff is very friendly and helpful. The pool aera was clean and well taken care of.The only downfall they have is that the breakfast is very limited food.
Hotel pictures do not reflect what you are actually getting… Everything is a 0 on my rating of this place. Rooms are disgusting never cleaned or sanitized.. Reinburstment for time not spent there is a hassle because they will give you the run around.
Never again would I stay here. I originally booked through **********. Upon arriving this hotel stated there was no reservation, and then that the reservation was for the following day. I stated that was wrong and showed them my booking email with dates and confirmation numbers. The hotel then re-booked through themselves. They then charged me what I booked online through ********** (I was planning to pay at hotel not through website). I had to contact ********* regarding this so I did not get penalized and double charged since through ********** it did not show me as checked in. Upon entering the room it smelled of faint smoke. The curtain for the window was hanging off the hooks (I fixed it), the walls around the door and light switch were dirty (black), no latch on the upper part of the door, trash under the beds, a pill of some sort on the floor, sheets did not appear clean, one wash cloth, tub didn’t look real clean, an almost empty roll of toilet paper with no replacement (i asked for a new roll), cabinet that didn’t close and floor so dirty that feet and socks turned black. The breakfast was gross with biscuits under tin foil, gravy that looked old and Cheerios. This hotel was not worth this price and customers beware.
Shocked Wyndham put their name on this one. Absolutely the worst at room cleanliness. Stayed several times, even trying again and still no change in the cleanliness of the room. Won't go back. Get what you pay for.
Nice History location, but building need a lot of work so do your home work. I like what it once was but again maybe in few year it would be once again. If one has time check out the city lots history in the city it will tell about location too’
Better than what it is to be that for sure :) they’ve did a lot of upgrades since the last owners hopefully they have lots of success in the upcoming bookings to come really excited about trying the hot tub and pool