酒店回复: Dear Chirag, Thank you so much for your wonderful feedback and perfect rating. We are delighted to hear that you enjoyed the rooftop, pools, and dining options, as well as the vibrant atmosphere with music and entertainment. It is especially rewarding to know that our poolside service stood out to you.We truly appreciate your kind words and look forward to welcoming you back for another memorable stay.Sincerely, Elena Riveres - Guest Relations Manager
酒店回复: Dear Keelah,Thank you very much for taking the time to share your detailed feedback regarding your stay with us. We are glad to hear that you enjoyed many aspects of your experience, including the views, pool areas, massage, and location.At the same time, we are deeply concerned to read about the issues you experienced, particularly regarding the towels and, most importantly, the behavior you described from some staff members. Please accept our sincere apologies for any discomfort or distress caused. This is not reflective of the standards of service and inclusivity we strive to uphold.Regarding the towels, we are already addressing this with the supplier to ensure that such an issue does not happen again.We would also like to emphasize that our staff is fully committed to being open, welcoming, and respectful to all guests, and our team includes employees of diverse backgrounds. We take your comments seriously and will use them to further reinforce training to ensure that every guest feels respected and valued.Thank you again for sharing your experience. We hope to have the opportunity to welcome you back in the future and provide a stay that fully meets your expectations.Kind regards, Elena Riveres - Guest Relations Manager
酒店回复: Dear Morne,Thank you very much for taking the time to share your experience with us. We are pleased to hear that you appreciated the friendliness of our staff, the hotel’s location, and the buffet breakfast.We also want to thank you for your constructive feedback on areas where we can improve, such as expanding vegan options in our breakfast, the cost of parking for guests, the lack of complimentary daily water in the room, and the cleanliness of the coffee mugs. Please rest assured that we have taken note of each of these points and will share them with the relevant departments to work on solutions that will benefit all our future guests.Our commitment is to provide the highest quality service, and feedback like yours helps us move in that direction. We would love the opportunity to welcome you back and show you the improvements made so that your next stay is even more comfortable and enjoyable.We look forward to welcoming you again soon and providing you with an even better experience.Sincerely,Guest Experience Team.
5.0分
情侣出游
原文
翻译提供方：Google
很棒的酒店。工作人员非常友好热情。第一个房间有点小，但我们顺利升级到了稍大一点的房间。
泳池区非常棒。屋顶酒吧很棒，屋顶酒吧的餐厅也很棒。
展开
酒店回复: vielen Dank für Ihr positives Feedback.Es freut uns sehr zu hören, dass Ihnen unser Pool und die Dachterrasse gefallen haben und Sie Ihren Aufenthalt bei uns genossen haben.Mit freundlichen Grüßen,Cira- Asst. Guest Relations Manager
这家酒店的服务、地理位置以及整体的专业水准都无与伦比。入住期间，没有任何问题，氛围也特别棒。等不及要再来住一次了！
人群多样化，非常专业的员工。
很棒的酒店。绝对物有所值。
很棒的酒店，地理位置也很好。我们在酒店玩得很开心，食物也很美味！
一切都非常完美❤️
氛围很棒
很棒的酒店，屋顶和泳池都很棒。我很喜欢这家酒店，而且周边的选择也很多。食物很棒。早餐选择丰富。泳池边的服务是我体验过的最好的。他们还有一位DJ，并且全周都有现场乐器伴奏。氛围很有趣，人们很性感，氛围很棒。
总的来说，酒店很漂亮，景色也很壮观。员工服务总体来说很棒，我很感激他们满足了我的所有要求。早餐还不错，虽然没什么特别之处。泳池区的氛围非常好，我体验的深度组织按摩是我做过的最好的按摩之一。酒店位置也很便利，出行方便。
不足之处：入住期间我两次收到脏毛巾，这令人失望。更重要的是，我和朋友们在酒店期间确实感受到了一些隐晦的歧视。我可以接受其他客人的注视，但员工的这种态度让人很不舒服。因为我们人比较多，所以一些员工的负面态度显得格外突出，影响了我们的入住体验。
我希望酒店管理层能够重视这个问题，并提供更好的培训，让所有客人，特别是少数族裔客人，都能感受到宾至如归。
总的来说，我还是挺享受这次入住体验的，但酒店肯定还有改进的空间。
伊比西亚女孩之旅
总的来说，这家酒店很棒，值得再次入住并推荐。设施一流，屋顶餐厅和酒吧景色优美，员工和服务都很棒，泳池和音乐也很棒，白天可以放松身心。酒店只接待成人，这点很棒。如有需要，酒店还提供停车位。浴室里的女性用品也很棒，我觉得这很贴心。亮点是日出瑜伽和自助早餐，应有尽有，环境优美宁静。
酒店有一些小地方需要改进，供水系统不稳定，每个淋浴间都能找到你想要的水温，然后会断断续续地喷出几秒钟的热水，我们两次洗头时都被烫伤了，不得不离开。我觉得房间内可以增加一些便利设施，比如牙刷、浴帽，以及在客人入住后清洗吹风机和蒸汽机。
我们做了一次按摩，按摩师身体不舒服，全程都在咳嗽。当被问及按摩效果如何时，前台给了反馈，说她身体不太好。我想这可能影响了按摩体验，因为我觉得按摩效果不太好。
总的来说，我给它8/10分，很乐意再次入住！
酒店很棒。自助早餐不错，但素食选择可以再丰富一些。工作人员非常友好热情。地理位置优越，去圣安东尼奥的水上出租车就在附近。不过，客人停车费很贵，每天16欧元，几乎和租车的日费差不多，我觉得客人应该享受优惠价。房间里没有每天提供免费饮用水，这在酒店里已经司空见惯了。我们入住期间，房间里的咖啡杯一次都没洗过。
很棒的酒店。工作人员非常友好热情。第一个房间有点小，但我们顺利升级到了稍大一点的房间。
泳池区非常棒。屋顶酒吧很棒，屋顶酒吧的餐厅也很棒。