酒店回复: Dear Mario,We are glad your stay included some aspects of comfort and that the room provided the essentials you needed during your visit. Your feedback also points out important areas that require attention, including the condition of the carpet, the humidity odor, and the window curtain blocking the air conditioner. These concerns show where the experience did not meet the standard we aim to provide. We are strengthening maintenance and room care to ensure future visits feel fresher, cleaner, and more comfortable.Sincerely,Hotel Manager
5.0分
情侣出游
原文
翻译提供方：Google
出色地
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酒店回复: Dear Fernando,We are grateful for your excellent rating and pleased to know you enjoyed your stay with us. Your positive impression of the property means a great deal to our team. We are always working to maintain a comfortable environment for every guest, and your feedback encourages us to keep doing our best.If there is anything we can enhance for your next visit, we are here and ready to assist whenever you return.Sincerely,Hotel Manager
3.0分
其他
原文
翻译提供方：Google
不错
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酒店回复: Dear Adalberto, thank you for your feedback! We’re glad to hear your stay was satisfactory and hope to welcome you back for an even better experience next time. Best Regards,Customer Care Team
2.0分
其他
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It was ok. Pool was closed. Elevators broken. HVAC sounded like it was broken but worked ok. Door closure was broken so the stairway door was slamming against the wall all night keeping us from sleeping. It was the cheapest option so I guess I got what I paid for. But not as advertised.
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酒店回复: Dear John ,We are grateful that you shared your experience and are glad some aspects of your stay met your needs. Your feedback highlights several issues, including the closed pool, broken elevators, noisy stairway door, and concerns with the HVAC, which affected the comfort of your visit. We are reviewing these areas with our team to improve maintenance and ensure that future guests receive a more consistent and comfortable experience. Comments like yours help us strengthen our standards and service.Sincerely,Hotel Manager
2.0分
家庭亲子
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Staff was wonderful and very kind. The outside of the hotel looks nice, but upon entering it has a funky smell and looks worn. The elevator had just broke 15 minutes before we arrived and the only option was to take the stairs. The room was okay, had a funky smell, and the outside traffic was really loud and you could hear it all. The toilet in the bathroom rocked and leaked, the air conditioner made a loud humming noise when it kicked on.
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酒店回复: Dear Tina,We are glad your stay included positive moments, especially the kindness and support you received from our staff and the welcoming appearance of the exterior. These elements reflect the experience we work hard to provide. Your feedback also highlights several areas that need improvement, including the odors you noticed, the elevator outage, room noise from outside traffic, and maintenance concerns such as the rocking toilet and the air conditioner’s sound. We are strengthening these areas to create a more comfortable and consistent stay.Sincerely,Hotel Manager
1.0分
其他
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Pool out of order! , Elevator out of order! Breakfast very low budget and bland. Staff was polite but the hotel charges way more than the experience was worth. Was very disappointed in the stay.
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酒店回复: Dear Chandelle, thank you for your feedback. We apologize that the pool and elevator being out of service, as well as the breakfast offerings, did not meet your expectations, and we understand your concerns regarding the value of your stay. Your comments are important to us and will be used to improve our facilities and overall guest experience. Best Regards,Customer Care Team
1.0分
朋友出游
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The elevator wasn’t working so we had to lug our luggage up the stairs. There was piles of trash at the end of each hallway that reeked. The refrigerator in our room leaked all over the floor. And the only working ice machine was on the third floor.
Our door to the room did not shut and latch automatically which is a safety issue. The whole place has not been taken care of at all.
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酒店回复: Dear Andrea,We appreciate that your stay included some aspects that still offered basic convenience, such as having essential room features available during your visit. Your feedback also brings forward several important concerns that clearly affected your experience, including the elevator outage, trash in the hallways, the leaking refrigerator, limited access to ice, and the room door not latching properly. These issues highlight areas that require immediate attention, and they guide our efforts to strengthen maintenance, safety, and overall property care.Sincerely,Hotel Manager
1.0分
家庭亲子
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Elevator wasn’t working, apparently for a couple days. Hot tub cloudy. Microwave not working. One employee there only, all night. No manager on site. We had a member of our party that could not do the stairs and they still refused to cancel our reservation. Only one ice maker in entire hotel was on third floor.
性价比超高的酒店，房间空间大，床上床单很干净，服务员每天打扫房间，收拾卫生，毛巾天天换洗消毒。早餐样式丰富，每天还不一样，这是第二次入住了。下次还会选这家。
非常好的人，帮我们适应了我们想要的一切，真的很安静祥和
还会再来的
房间非常破旧，地毯很脏，房间里有一股很重的霉味……体验非常糟糕……窗帘挡住了空调，而且很难完全关上。
出色地
不错
It was ok. Pool was closed. Elevators broken. HVAC sounded like it was broken but worked ok. Door closure was broken so the stairway door was slamming against the wall all night keeping us from sleeping. It was the cheapest option so I guess I got what I paid for. But not as advertised.
Staff was wonderful and very kind. The outside of the hotel looks nice, but upon entering it has a funky smell and looks worn. The elevator had just broke 15 minutes before we arrived and the only option was to take the stairs. The room was okay, had a funky smell, and the outside traffic was really loud and you could hear it all. The toilet in the bathroom rocked and leaked, the air conditioner made a loud humming noise when it kicked on.
Pool out of order! , Elevator out of order! Breakfast very low budget and bland. Staff was polite but the hotel charges way more than the experience was worth. Was very disappointed in the stay.
The elevator wasn’t working so we had to lug our luggage up the stairs. There was piles of trash at the end of each hallway that reeked. The refrigerator in our room leaked all over the floor. And the only working ice machine was on the third floor.
Our door to the room did not shut and latch automatically which is a safety issue. The whole place has not been taken care of at all.
Elevator wasn’t working, apparently for a couple days. Hot tub cloudy. Microwave not working. One employee there only, all night. No manager on site. We had a member of our party that could not do the stairs and they still refused to cancel our reservation. Only one ice maker in entire hotel was on third floor.