酒店回复: Dear Luis,Thank you for taking the time to share your feedback. We’re glad to hear that you found the room clean and comfortable for your stay. That said, we understand your comments about the breakfast variety and overall experience. Your suggestions are appreciated and will be shared with our team as we continue to find ways to improve and provide more memorable stays for our guests.
酒店回复: Thank you for taking the time to share your feedback. I’m truly sorry to hear about the challenges you experienced during your stay. We strive to provide a comfortable and enjoyable environment for all of our guests, and it's clear we fell short in several areas during your visit.I sincerely apologize for the issues with the air conditioning, bathroom drainage, and the fan, as well as for how these concerns were handled at the front desk. Your comments have been shared with our maintenance and front desk teams so we can address these problems and ensure better service moving forward.
5.0分
家庭亲子
Our room was in a very convenient location to the national park, hiking, state parks, and the adorable downtown restaurants and shops of Fayetteville!
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酒店回复: Thank you for your kind words! We're so glad to hear you enjoyed our convenient location near the national park, hiking trails, and charming downtown Fayetteville. It’s wonderful knowing our spot helped you make the most of your visit. We hope to welcome you back again soon for more exploring and relaxing!
5.0分
情侣出游
Staff were very friendly and helpful. Breakfast was good. Convenient to local attractions and dining options.
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酒店回复: Dear Mr. Lack,Thank you so much for your wonderful review and perfect score! We're delighted to hear that you enjoyed our friendly staff, tasty breakfast, and convenient location near local attractions and dining.It was a pleasure having you as our guest, and we hope to welcome you back again soon for another great stay!
5.0分
其他
We had a long drive and had to stop partway due to the rain. We found this two and it was just wonderful very very comfortable, clean, staff is great.
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酒店回复: Dear Judy,Thank you so much for your kind words! We’re glad you found us during your journey and that we could provide a comfortable and clean place to rest after a long drive in the rain.Our team takes great pride in making guests feel welcome, and we’re thrilled to hear you enjoyed your stay with us.We hope to welcome you back again on your next trip!
5.0分
其他
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Staff was very nice and helpful. Free breakfast buffet was convenient and it wasn’t just bagels, oatmeal, or yogurt. They had eggs, biscuits and gravy, juices, and all the other options previously mentioned. Easy to get to and convenient to hiking trails which was perfect for my visit!
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酒店回复: Dear Maria,Thank you for your wonderful review! We’re delighted to hear that our staff made your stay pleasant and that you enjoyed the variety at our breakfast buffet. It’s great to know our location was convenient for your hiking adventures!We look forward to welcoming you back on your next visit.
3.0分
其他
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Breakfast was good. Only plus.
Room had mold in the rim of the sink. No drain stoppers in sink or tub. Crack from water damage above shower. Spider and bug in the bathroom. Overall, this place needs to be renovated. I have pictures if you want to see them. Would not stay here again.
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酒店回复: Thank you for your honest feedback and for sharing the photos illustrating the issues you encountered. We sincerely apologize for the maintenance and cleanliness problems you experienced during your stay. This is far below the standard we strive to uphold.Please rest assured that your comments and the photos have been shared with our maintenance and housekeeping teams to address these concerns immediately. We are actively working toward necessary renovations and improvements.
1.0分
其他
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Rude front desk!
Was on a road trip with a buddy.. just wanted a receipt for the night when checking out.. the lady was rude and would not even tell me what I paid for the night before.. no manager to be found! Had to call the corporate office just to find out how much they charged my credit card! 😡
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酒店回复: Dear Mr. Lofton,Thank you for sharing your feedback. We’re truly sorry to hear about your recent experience and want to sincerely apologize for any frustration you encountered at checkout.It’s never our intention for a guest to feel dismissed or disrespected. We understand your concern about not being able to get a receipt with the rate, and we’d like to clarify that when reservations are made through certain third-party travel sites, the rate is often suppressed and not shared with the hotel. This can limit the information we're able to provide at the front desk something our staff was trying to explain, though we regret that it was not communicated clearly or courteously.We’ve addressed this internally to ensure our team handles these situations with more care and professionalism moving forward. We truly appreciate your business,
4.0分
家庭亲子
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It was quiet. Bed were very comfortable. Staff was friendly and helpful. We discovered our refrigerator didn't work and they had it replaced the next day. They wanted to give us a discount because we had the refrigerator and toilet problems but wereunable to because we booked through *******
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酒店回复: Thank you for taking the time to share your experience with us. We're so glad to hear you enjoyed the quiet atmosphere, comfortable beds, and the friendly service from our team.We do apologize for the inconvenience with the refrigerator and toilet during your stay, and we appreciate your understanding as we worked to resolve the issues. While we’re sorry we couldn’t apply a discount due to the third-party booking through *******, we hope the prompt replacement of the refrigerator helped improve your stay.
4.0分
其他
Small room
The toilet seat wouldn't stay up. The room was small. There were shopping and restaurants nearby. Breakfast was good.
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酒店回复: Thank you for sharing your feedback with us. We're glad to hear you enjoyed the breakfast and appreciated our convenient location near shops and restaurants.We’re sorry to hear that the room felt a bit small and that there was an issue with the toilet seat. Your comments have been shared with our maintenance team so we can address that promptly. We always appreciate feedback that helps us improve the guest experience.
房间还行……没什么特别的，但基本满足需求。房间相对干净舒适，适合短期住宿。
早餐也还行。选择不多，但没什么特别突出的。如果能再丰富一些，尤其是更健康的选择就更好了。
总的来说，这次住宿很一般。不算糟糕，但也没什么特别难忘的。
他们给了我们一个柱塞！
空调声音真的很大，最多也就是凉风。浴缸排水不畅，所以你只能站在齐脚踝深的水中，而且浴室的风扇也坏了。我们去了前台，他们给了我们一个浴缸柱塞，并告诉我们把空调调到67度！（我们已经调到68度了。）我们提前一天退房了，但没有退款。
Our room was in a very convenient location to the national park, hiking, state parks, and the adorable downtown restaurants and shops of Fayetteville!
Staff were very friendly and helpful. Breakfast was good. Convenient to local attractions and dining options.
We had a long drive and had to stop partway due to the rain. We found this two and it was just wonderful very very comfortable, clean, staff is great.
Staff was very nice and helpful. Free breakfast buffet was convenient and it wasn’t just bagels, oatmeal, or yogurt. They had eggs, biscuits and gravy, juices, and all the other options previously mentioned. Easy to get to and convenient to hiking trails which was perfect for my visit!
Breakfast was good. Only plus.
Room had mold in the rim of the sink. No drain stoppers in sink or tub. Crack from water damage above shower. Spider and bug in the bathroom. Overall, this place needs to be renovated. I have pictures if you want to see them. Would not stay here again.
Rude front desk!
Was on a road trip with a buddy.. just wanted a receipt for the night when checking out.. the lady was rude and would not even tell me what I paid for the night before.. no manager to be found! Had to call the corporate office just to find out how much they charged my credit card! 😡
It was quiet. Bed were very comfortable. Staff was friendly and helpful. We discovered our refrigerator didn't work and they had it replaced the next day. They wanted to give us a discount because we had the refrigerator and toilet problems but wereunable to because we booked through *******
Small room
The toilet seat wouldn't stay up. The room was small. There were shopping and restaurants nearby. Breakfast was good.