Room smell musty which can cause respiratory issue for someone with a compromised system. Must has a water damage which was not clean up correctly. Verbally informed front desk when i checked out
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酒店回复: Thank you for bringing this to our attention. We sincerely apologize for the musty odor and any discomfort it may have caused. Your feedback regarding possible water damage is being taken seriously, and our team is actively investigating to ensure the room is properly addressed. We appreciate you informing our front desk and value your input as we work to maintain a safe and welcoming environment for all guests.Sincerely,April May – SupervisorSleep Inn & Suites Jourdanton – Pleasanton
1.0分
商务出差
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Hotel was under construction and wish it would have been disclosed online prior to booking or an email sent out. Hotel was dirty, room smelled like mold, AC made the room feel humid, shower was dirty and MOLDY, ELEVATOR did not work, husband has a bad back which made his walk up painful and rug was completely dirty.. We arrived around midnight, so it was too late for us to find other accommodations as we had been driving for over 6 hours.
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酒店回复: Thank you for taking the time to share your experience. We sincerely apologize for the discomfort and inconvenience you encountered during your stay. Your concerns regarding cleanliness, maintenance, and communication are being taken seriously and have been shared with our team for immediate review.We understand how frustrating it must have been to arrive late and face these issues, especially with mobility concerns. We’re currently working to improve our guest notification process and ensure our facilities meet the standards our guests deserve.We appreciate your feedback and hope you’ll consider giving us another chance in the future.April May Supervisor, Sleep Inn & Suites Jourdanton – Pleasanton
5.0分
独自旅行
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The General Manager Tim is the most attentive, helpful, enthusiastic, and considerate hotel staff member I've ever met, and I've stayed in luxury hotels. He really cares about the guest experience. All the staff is warm and welcoming, which makes a huge difference. My king bed mattress was much more comfortable than Sleep Inns I've stayed in on the east coast. The bed was perfectly made, clean, and fresh. In-room microwave and mini fridge were clean, modern, and worked well. The air conditioner is very effective. Well-lit and safe parking lot. Carpets are clean. Shower is much larger than other Sleep Inns I've stayed in. Unlike some hotels, all the A/C outlets worked, and I had plenty of convenient outlets to charge my iPhone, laptop, extra batteries, etc. Good lamp lighting and natural light from window. In-room wifi works well, and I was able to stream YouTube videos. They serve a free breakfast and even some dinner, but I was not available to check those out. My only notable wish is for nicer towels, as the towels were a bit thin and feel cheap. But the towels are clean and well-maintained. A great option for an affordable hotel.
5.0分
其他
Breakfast was Awesome. Great late night attendant
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酒店回复: Thank you for your stay and feedback! We're delighted to hear that you enjoyed our breakfast offerings and had a positive experience with our late-night attendant. Providing warm hospitality around the clock is something we take great pride in, and it's always rewarding to know our efforts made your stay more enjoyable. We look forward to welcoming you back for another great visit.Gratefully,April May – SupervisorSleep Inn & Suites Jourdanton – Pleasanton
5.0分
其他
WILL STAY HERE AGAIN
the hotel was great the front desk staff was friendly and polite
5.0分
其他
Totally Awesome!!!
It was Great, the manager and staff were amazing. Thank you!!!
5.0分
家庭亲子
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Check in was great (Fast and Easy). Sorry I don’t remember the guys name at check in but he was friendly, professional and well trained. I like this property and have stay here a few times. Only issue I have is the buffet needs to be monitored better. Last two times I stayed either the bacon was empty, bread or fruit and no one around to ask about it.
4.0分
其他
staff was nice & friendly, helpful.
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酒店回复: We truly appreciate your thoughtful comment! It means the world to us to know our team’s friendliness and helpfulness made your stay enjoyable. Every member of our staff takes pride in making guests feel at home, and your feedback is a wonderful reminder of why we do what we do.Sincerely,April May – SupervisorSleep Inn & Suites Jourdanton – Pleasanton
5.0分
其他
the young mat the desk was very nice and helpful in giving directions to the
place we wanted to eat at. his name was Tim Escobar
我不推荐这家酒店。绝对不值得支付的价格。避免住在这里。它确实给小镇留下了不好的印象。可惜。
没有什么可喜欢的,也许早餐包括培根。那是我看到的唯一优点。
酒店需要更好的日常维护。大厅光线昏暗,满是灰尘。墙壁需要重新粉刷。
我被分配到的房间需要更好地通风,有明显的高湿度迹象,例如钢表面生锈和窗帘上有霉菌污渍。空调进气格栅上满是灰尘,浴室里的家具也是如此。淋浴间陈旧生锈,开始发霉。
房间没有吸尘,地毯上有几个大污渍,可以用局部洗发机去除。
迷你冰箱几乎不能冷却任何东西。电视频道,嗯,我不看电视,但我的流媒体棒无法连接到 WiFi,所以没用。
总的来说,我感觉自己被抢劫了,只是因为已经付了钱才留下来的,幸运的是,我随身携带了消毒喷雾、湿巾和一次性床单,以防万一。多年来我第一次不得不花一个小时来清洁和消毒一个房间。
Room smell musty which can cause respiratory issue for someone with a compromised system. Must has a water damage which was not clean up correctly. Verbally informed front desk when i checked out
Hotel was under construction and wish it would have been disclosed online prior to booking or an email sent out. Hotel was dirty, room smelled like mold, AC made the room feel humid, shower was dirty and MOLDY, ELEVATOR did not work, husband has a bad back which made his walk up painful and rug was completely dirty.. We arrived around midnight, so it was too late for us to find other accommodations as we had been driving for over 6 hours.
The General Manager Tim is the most attentive, helpful, enthusiastic, and considerate hotel staff member I've ever met, and I've stayed in luxury hotels. He really cares about the guest experience. All the staff is warm and welcoming, which makes a huge difference. My king bed mattress was much more comfortable than Sleep Inns I've stayed in on the east coast. The bed was perfectly made, clean, and fresh. In-room microwave and mini fridge were clean, modern, and worked well. The air conditioner is very effective. Well-lit and safe parking lot. Carpets are clean. Shower is much larger than other Sleep Inns I've stayed in. Unlike some hotels, all the A/C outlets worked, and I had plenty of convenient outlets to charge my iPhone, laptop, extra batteries, etc. Good lamp lighting and natural light from window. In-room wifi works well, and I was able to stream YouTube videos. They serve a free breakfast and even some dinner, but I was not available to check those out. My only notable wish is for nicer towels, as the towels were a bit thin and feel cheap. But the towels are clean and well-maintained. A great option for an affordable hotel.
Breakfast was Awesome. Great late night attendant
WILL STAY HERE AGAIN
the hotel was great the front desk staff was friendly and polite
Totally Awesome!!!
It was Great, the manager and staff were amazing. Thank you!!!
Check in was great (Fast and Easy). Sorry I don’t remember the guys name at check in but he was friendly, professional and well trained. I like this property and have stay here a few times. Only issue I have is the buffet needs to be monitored better. Last two times I stayed either the bacon was empty, bread or fruit and no one around to ask about it.
staff was nice & friendly, helpful.
the young mat the desk was very nice and helpful in giving directions to the
place we wanted to eat at. his name was Tim Escobar