酒店回复: Dear Guest,We regret to hear about the air conditioning issue and the service you described. This does not reflect the standards we strive to maintain. Your comments will be shared with our team to ensure improvements are made. We value your feedback as it helps us focus on better guest experiences. Hope you will visit again.Sincerely, Hotel Manager
4.0分
其他
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We arrived in the evening staff was very friendly
love the Pure bathroom products
Did not eat meaks there but coffee was free and was good
Staff was friendly but some didn't speak English very well...signal descriptive motions helped.:).
Left in the morning the staff wasn't as friendly as the evening staff
Overall our stay was good and will probably stay there again especially since it's across from Costco:)☆best gas prices in town
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酒店回复: Dear James,Thank you for your detailed feedback. We are glad you enjoyed the friendly evening staff, Pure bathroom products, and convenient location near Costco. Your comments about morning service and communication have been noted for improvement. We appreciate your kind words and look forward to welcoming you back for another pleasant stay.Sincerely, Hotel Manager
3.0分
其他
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While this hotel is very close to shopping and restaurants, it has a run-down appearance. The curtains in my room were shredded and the couch stained. I am not sure this is somewhere I would stay again.
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酒店回复: Dear Lisa,Thank you for your feedback. We apologize for the condition of the curtains and couch, which did not meet expectations. We appreciate your comments regarding the appearance of the hotel and its convenient location. Your feedback will be used to improve room maintenance and the overall guest experience. Please visit us again. Sincerely, Hotel Manager
5.0分
商务出差
Great place to stay! The staff is always accommodating. The rooms are nice and comfortable. The bar is relaxing!
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酒店回复: Dear Suzanne,Thank you for your wonderful feedback. We are delighted to know you enjoyed your stay and appreciated our accommodating staff, comfortable rooms, and relaxing bar. Our team takes pride in creating a welcoming atmosphere for every guest. We look forward to having you stay with us again soon.Sincerely, Hotel Manager
5.0分
商务出差
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Staff were super friendly. Hotel was very clean and well maintained. Very modern features in the room . The only negative is you have to pay extra for breakfast.
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酒店回复: Dear Matthew,Thank you for your thoughtful feedback. We are delighted you enjoyed the clean, modern room and the friendliness of our staff. We regret the inconvenience caused by the additional breakfast charge. Your comments have been noted, and we appreciate your understanding. We look forward to welcoming you again soon.Sincerely, Hotel Manager
5.0分
情侣出游
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Great prices for the suites, the air conditioner was kinda loud but other than that, it was a beautiful place to relax after long days of meeting my s/o’s family for the first time. Great bar, snacks weren’t too overpriced, nice pool, super quiet. Bathroom was beautiful and had a speaker built in, great for a one-woman concert that doesn’t bother your neighbors. Would definitely stay here again.
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酒店回复: Dear Casey,Thank you for your wonderful and detailed feedback. We are delighted to know you enjoyed the comfortable suite, relaxing atmosphere, and thoughtful amenities like the bathroom speaker. It is great that the pool and bar added to your pleasant stay. We appreciate your kind words and look forward to welcoming you again for another enjoyable visit.Sincerely, Hotel Manager
3.0分
商务出差
The entire hotel was hot. No air circulating anywhere but in your room. Sitting in the lobby bar was unbearable
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酒店回复: Dear Cody,Thank you for sharing your feedback. We regret the discomfort caused by the temperature in the common areas. Your comments have been shared with our maintenance team to review the air circulation and cooling systems. We appreciate your input and will work on improving guest comfort throughout the property. Please visit us again.Sincerely, Hotel Manager
2.0分
其他
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My wife and I stayed at the Cambria Polaris in RM 221 on Saturday to Sunday, September 13-14. Daytime temperatures reached 86 degrees. The air conditioning failed to lower the temperature on Saturday evening and we needed to lie on the bed with no covers on and the window open (to the extent possible) before the temperature eventually became tolerable enough for us to fall asleep early the following morning.
We were told to contact the manager on the following Monday for compensation since neither maintenance nor an alternate room was available that evening. I attempted to contact the manager several times by phone but the VM did not accept messages, so I sent an email asking the hotel to please provide us with at least a partial refund of the cost of our stay. I received no response.
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酒店回复: Dear Jonathan,Thank you for sharing your experience. We are glad you chose to stay with us and appreciate your detailed feedback. We regret the inconvenience caused by the air conditioning issue and the delayed communication. Your comments have been noted, and we will review them with the management and maintenance teams to ensure improved comfort and service for future stays.Sincerely, Hotel Manager
1.0分
商务出差
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Worst Hotel Ever
This hotel is a complete nightmare. The staff is incredibly rude and have no clue how to treat guests. Our room was filthy – dirt everywhere, the bed sheets were disgusting and had clearly not been changed from previous guests, and the bathroom was full of hair. To make matters worse, the front desk yelled at me for no reason. These people are unprofessional
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酒店回复: Dear Oksana,Thank you for sharing your experience. We take your comments seriously, as providing a clean room and respectful service is very important. Your feedback about cleanliness and professionalism will be carefully reviewed with our team to ensure improvements are made. We appreciate your input as we work on creating better stays for future guests.Sincerely, Hotel Manager
3.0分
商务出差
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Room was very dirty. Oily handprints on the headboard. Trash under furniture. Dirty washcloth in the shower. Ants on desk and walls. Saw staff spraying bug killer in room next door and the hallway. TV was disconnected, had to reattach two cords after troubleshooting myself. No response from staff to my reply to your “how was your sleep?” morning text.
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酒店回复: Dear Kimberly,We sincerely apologize for the cleanliness and maintenance issues you encountered, including the oily handprints, trash, ants, and TV problems. Your concerns regarding pest control and staff response are also noted. We will address these issues with our team to ensure a higher standard of cleanliness and service for future guests. We hope to offer a better experience on your next visit.Sincerely, Hotel Manager
没有空调，也没有服务
房间里的空调坏了，前台员工更感兴趣的是看手机，而不是帮忙解决问题。她递给我她老板的名片，说我可以给她打电话“商量一下解决办法”。睡在闷热的房间里，以后不会再来了。
We arrived in the evening staff was very friendly
love the Pure bathroom products
Did not eat meaks there but coffee was free and was good
Staff was friendly but some didn't speak English very well...signal descriptive motions helped.:).
Left in the morning the staff wasn't as friendly as the evening staff
Overall our stay was good and will probably stay there again especially since it's across from Costco:)☆best gas prices in town
While this hotel is very close to shopping and restaurants, it has a run-down appearance. The curtains in my room were shredded and the couch stained. I am not sure this is somewhere I would stay again.
Great place to stay! The staff is always accommodating. The rooms are nice and comfortable. The bar is relaxing!
Staff were super friendly. Hotel was very clean and well maintained. Very modern features in the room . The only negative is you have to pay extra for breakfast.
Great prices for the suites, the air conditioner was kinda loud but other than that, it was a beautiful place to relax after long days of meeting my s/o’s family for the first time. Great bar, snacks weren’t too overpriced, nice pool, super quiet. Bathroom was beautiful and had a speaker built in, great for a one-woman concert that doesn’t bother your neighbors. Would definitely stay here again.
The entire hotel was hot. No air circulating anywhere but in your room. Sitting in the lobby bar was unbearable
My wife and I stayed at the Cambria Polaris in RM 221 on Saturday to Sunday, September 13-14. Daytime temperatures reached 86 degrees. The air conditioning failed to lower the temperature on Saturday evening and we needed to lie on the bed with no covers on and the window open (to the extent possible) before the temperature eventually became tolerable enough for us to fall asleep early the following morning.
We were told to contact the manager on the following Monday for compensation since neither maintenance nor an alternate room was available that evening. I attempted to contact the manager several times by phone but the VM did not accept messages, so I sent an email asking the hotel to please provide us with at least a partial refund of the cost of our stay. I received no response.
Worst Hotel Ever
This hotel is a complete nightmare. The staff is incredibly rude and have no clue how to treat guests. Our room was filthy – dirt everywhere, the bed sheets were disgusting and had clearly not been changed from previous guests, and the bathroom was full of hair. To make matters worse, the front desk yelled at me for no reason. These people are unprofessional
Room was very dirty. Oily handprints on the headboard. Trash under furniture. Dirty washcloth in the shower. Ants on desk and walls. Saw staff spraying bug killer in room next door and the hallway. TV was disconnected, had to reattach two cords after troubleshooting myself. No response from staff to my reply to your “how was your sleep?” morning text.