酒店回复: We apologize for falling short during your stay. We will use the feedback you have providing to make improvements with our team.
1.0分
情侣出游
原文
翻译提供方：Google
真是令人失望。 我不会推荐这个机构。
展开
酒店回复: We apologize for falling short during your stay. We will use your feedback to make improvements with our team.
5.0分
其他
原文
翻译提供方：Google
好的
酒店回复: thank you for providing us a positive feedback
1.0分
其他
展开
They were out of towels and when asked about when they would get more the overnight clerk laughed and said when the women come in and wash some. Keys didn’t work on first room so had to switch rooms. Then the phone didn’t work to call operator in new room. The bed was so hard it made my back hurt. I will not be using this location again.
展开
酒店回复: Thank you for your feedback. We're very sorry to hear about the issues you experienced during your stay, including the towel availability, room key, and service concerns. This is not the level of service we aim to provide, and we will be addressing these matters with our team to ensure they are corrected. We appreciate you bringing this to our attention and regret that we fell short of your expectations.Warm RegardsComfort Inn Columbia West
4.0分
其他
展开
5 stars-Great staff.
5 stars-My room was spotless. Everything clean.
5 stars- Breakfast was very good.
But… smell of the lobby, the hall, the elevator and my room - not good. Though the desk attendant volunteered to spray I went out and got Glade air freshener.
And the Pool was not open and looked like it hadn’t been in a while. Looking out of my window the backside of the property was overgrown- no landscaping. Small sitting area out front had torn/ ripped mesh in the seats.
Not your typical Comfort Inn
展开
酒店回复: Thank you so much for your kind words about our staff, cleanliness, and breakfast — we truly appreciate your positive feedback in those areas. We're also grateful for your honest comments regarding the odor in common areas, the condition of the pool, and exterior maintenance. We understand how these issues impacted your overall experience, and we apologize for not meeting the standards you expected. Your feedback has been shared with our team, and we are working on improvements. We hope to have the chance to welcome you back for a much better stay in the future.Warm Regards Comfort Inn Columbia West
3.0分
家庭亲子
The room was as clean as they could make it. It said it was non smoking, but it smelled of a bit smokey. Other than that, everything else was fine.
展开
酒店回复: Thank you for your feedback and for choosing to stay with us. We're glad to hear that overall you had a positive experience and that the room met your expectations in terms of cleanliness.We do apologize for the lingering smoke smell — our property is non-smoking, and we work hard to enforce that policy. That said, we understand how unpleasant that can be and will continue to improve our efforts in thoroughly airing out and refreshing our rooms when needed.We appreciate your comments and hope to welcome you back for an even better stay in the future.Warm Regards ManagerComfort inn Columbia West
1.0分
其他
展开
Horrible experience! There were lots of roaches, water stain on the ceiling, room smelled moldy, stained tub, dirty stains on the seal on the refrigerator, room door handle, lamps, étc. The 1st floor was for overnight local residents, 2nd fl was for construction workers working in the area, 3rd fl is used for customers staying 3 days or more. I was told this information when I informed the desk clerk that I was not having an enjoyable stay in my 3rd fl room.
展开
酒店回复: We’re truly sorry to hear about your recent experience and appreciate you taking the time to share your feedback. What you described falls far below the standards we strive to provide, and we sincerely apologize for the condition of your room and for the discomfort you experienced.We take all guest concerns seriously, and your comments regarding cleanliness and the condition of the room have been shared with our housekeeping and maintenance teams for immediate correction. Additionally, your report about pest activity and odors is being addressed with our pest control and facilities management teams to ensure the issue is fully resolved.Regarding your comments about floor assignments, we want to clarify that our guests are not categorized by the duration of their stay or occupation. All guests are equally valued, and room assignments are based on availability and booking details. We apologize if there was any misunderstanding during your conversation with our front desk team.We understand your disappointment and would welcome the opportunity to speak with you further and make this right. Please feel free to contact us directly at [phone/email].Thank you again for your feedback — it helps us improve, and we hope to have the opportunity to better serve you in the future.Warm Regards ManagerComfort inn Columbia West
3.0分
家庭亲子
展开
breakfast menu was fine. orange juice and apple juice was supplied and breakfast food was delicious. the pm person who i checked in was ok. the am person i checked out with was ok as well. wasnt bad wasnt the greatest just in the middle. the room was smelly . the toilet seat was not properly clean with dirt buildup for months. worms was coming out the bathroom floor. the breakfast look good but im not sure if it was my breakfast or the food i had the night before but my stomach didn't appreciate it. overall its a decent hotel i wasn't expecting 5 star quality they deliver 3 star staff and cleaning
展开
酒店回复: Thank you for taking the time to share your experience with us. We're glad to hear you enjoyed the breakfast options and appreciated the service from both our evening and morning staff.However, we're very sorry to hear about the cleanliness issues in your room and the discomfort you experienced. This is certainly not the standard we aim to provide, and your comments have been shared with our housekeeping and maintenance teams for immediate review and corrective action.We truly appreciate your honest feedback—it helps us improve and serve our guests better. We hope you'll consider staying with us again and giving us the opportunity to provide you with a much better experience next time.Warm Regards Comfort Inn West Columbia
1.0分
其他
展开
I previously reserved my room, but did not check in until later that night. Literally, upon opening the door and turning on the lights we were greeted by a few roaches in the sink. My spouse went to use the restroom and pulled back the curtain to the shower and once again, we were greeted by not one, two, or three, but four roaches. We turned right around and requested a refund. Thankfully we was able to book another room considering the time of night it was. Was very unhappy with the Comfort Inn.
展开
酒店回复: We sincerely apologize for the experience you had during your recent visit. What you described is completely unacceptable and far from the standards we strive to maintain. We understand how upsetting and uncomfortable this must have been, especially after a long day of travel.Please know that we take issues like this very seriously, and we are actively addressing the situation with our housekeeping and pest control teams to ensure it does not happen again. Your feedback is extremely valuable, and while we’re truly sorry for the inconvenience caused, we appreciate you bringing this to our attention.We hope you’ll consider giving us another opportunity in the future to provide the clean and comfortable stay that you rightfully expected.Warm Regards Manager Comfort Inn West Columbia
1.0分
家庭亲子
展开
We entered the building and we were unable to stay, as it smelled of smoke, the condition was less than acceptable, and there were people who appeared to be long term tenants spending time in the hallways with doors open, music playing and people vaping. The photos depicted on ******* certainly did not show the current conditions. Did not feel safe there.
展开
酒店回复: Thank you for sharing your experience. We're truly sorry to hear that your first impression of the property was disappointing and that you did not feel comfortable staying. Guest safety and comfort are our top priorities, and it's clear we fell short in your case.We take your concerns seriously — especially regarding the smell of smoke, the atmosphere in the hallways, and the overall condition not matching expectations. We are currently reviewing these issues with our team and working on improvements to ensure a better experience for future guests.We apologize for the inconvenience and frustration this caused and appreciate your feedback as it helps us do better.
房间很脏，有很多小动物，看起来像小蟑螂，有香烟味，而且很潮湿，垃圾桶里有垃圾。接待员非常生气，甚至听不到自己说话的声音。事实上我不推荐它，这是一次糟糕的住宿，好处是只住一晚。
真是令人失望。 我不会推荐这个机构。
好的
They were out of towels and when asked about when they would get more the overnight clerk laughed and said when the women come in and wash some. Keys didn’t work on first room so had to switch rooms. Then the phone didn’t work to call operator in new room. The bed was so hard it made my back hurt. I will not be using this location again.
5 stars-Great staff.
5 stars-My room was spotless. Everything clean.
5 stars- Breakfast was very good.
But… smell of the lobby, the hall, the elevator and my room - not good. Though the desk attendant volunteered to spray I went out and got Glade air freshener.
And the Pool was not open and looked like it hadn’t been in a while. Looking out of my window the backside of the property was overgrown- no landscaping. Small sitting area out front had torn/ ripped mesh in the seats.
Not your typical Comfort Inn
The room was as clean as they could make it. It said it was non smoking, but it smelled of a bit smokey. Other than that, everything else was fine.
Horrible experience! There were lots of roaches, water stain on the ceiling, room smelled moldy, stained tub, dirty stains on the seal on the refrigerator, room door handle, lamps, étc. The 1st floor was for overnight local residents, 2nd fl was for construction workers working in the area, 3rd fl is used for customers staying 3 days or more. I was told this information when I informed the desk clerk that I was not having an enjoyable stay in my 3rd fl room.
breakfast menu was fine. orange juice and apple juice was supplied and breakfast food was delicious. the pm person who i checked in was ok. the am person i checked out with was ok as well. wasnt bad wasnt the greatest just in the middle. the room was smelly . the toilet seat was not properly clean with dirt buildup for months. worms was coming out the bathroom floor. the breakfast look good but im not sure if it was my breakfast or the food i had the night before but my stomach didn't appreciate it. overall its a decent hotel i wasn't expecting 5 star quality they deliver 3 star staff and cleaning
I previously reserved my room, but did not check in until later that night. Literally, upon opening the door and turning on the lights we were greeted by a few roaches in the sink. My spouse went to use the restroom and pulled back the curtain to the shower and once again, we were greeted by not one, two, or three, but four roaches. We turned right around and requested a refund. Thankfully we was able to book another room considering the time of night it was. Was very unhappy with the Comfort Inn.
We entered the building and we were unable to stay, as it smelled of smoke, the condition was less than acceptable, and there were people who appeared to be long term tenants spending time in the hallways with doors open, music playing and people vaping. The photos depicted on ******* certainly did not show the current conditions. Did not feel safe there.