酒店回复: We apologize for falling short during your stay. We will use the feedback you have providing to make improvements with our team.
1.0分
情侣出游
原文
翻译提供方：Google
真是令人失望。 我不会推荐这个机构。
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酒店回复: We apologize for falling short during your stay. We will use your feedback to make improvements with our team.
5.0分
其他
原文
翻译提供方：Google
好的
酒店回复: thank you for providing us a positive feedback
4.0分
其他
Breakfast was not good at all. Food not available in most areas by 8:00am. Refills came very slowly. Kuice machine and decaf coffee machine were out of order.
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酒店回复: Thank you for sharing your feedback with us. We’re very sorry to hear about your experience with breakfast. This is far from the standard we aim to provide, and we understand how frustrating it must have been to find items unavailable and refills delayed—especially early in the morning.We also apologize for the juice machine and decaf coffee machine being out of order during your visit. We are addressing these issues with our maintenance team and have already taken steps to ensure equipment is serviced promptly and breakfast items are restocked more efficiently.Your comments are extremely valuable, and we will be using them to improve our breakfast service moving forward. We hope you’ll consider giving us another chance to provide you with a much better experience.Warm regards,Manager Comfort inn Columbia
1.0分
情侣出游
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Roach on door when we closed it turned on the light to the night stand and 2 roaches went crawling! Disgusting! Went straight to front desk and got money back canceled the reservation.
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酒店回复: We sincerely apologize for the experience you described. The situation you encountered is unacceptable and far below our usual standards. We take cleanliness and pest control very seriously, and your feedback has been immediately shared with our housekeeping and maintenance teams to ensure this issue is thoroughly addressed.We understand how unpleasant this was for you and appreciate that you brought it to our attention right away. We value all guest feedback, as it helps us maintain a higher level of service and comfort.If you would consider giving us another opportunity in the future, please contact us directly so we can personally ensure a much better stay.Sincerely,Comfort inn columbia west
1.0分
其他
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First off tv remote didn’t work not to big of a deal, then we found cigarette butts on the floor below the bed. The beds were advertised as queens but two people could barely fit in a bed. The shower walls were peeling and black mold was visible.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay. What you described does not reflect the high standards we strive to maintain, and we are truly sorry for the inconvenience this caused.We have addressed your comments with our housekeeping and maintenance teams to ensure the cleanliness and room conditions are corrected immediately. We are also reviewing the accuracy of our room descriptions to prevent any future misunderstandings.Your feedback is very important to us, and we appreciate you bringing these matters to our attention. We hope you might consider giving us another opportunity in the future to provide you with a much better experience.Sincerely,Manager Comfort inn Columbia West
1.0分
其他
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They were out of towels and when asked about when they would get more the overnight clerk laughed and said when the women come in and wash some. Keys didn’t work on first room so had to switch rooms. Then the phone didn’t work to call operator in new room. The bed was so hard it made my back hurt. I will not be using this location again.
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酒店回复: Thank you for your feedback. We're very sorry to hear about the issues you experienced during your stay, including the towel availability, room key, and service concerns. This is not the level of service we aim to provide, and we will be addressing these matters with our team to ensure they are corrected. We appreciate you bringing this to our attention and regret that we fell short of your expectations.Warm RegardsComfort Inn Columbia West
4.0分
其他
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5 stars-Great staff.
5 stars-My room was spotless. Everything clean.
5 stars- Breakfast was very good.
But… smell of the lobby, the hall, the elevator and my room - not good. Though the desk attendant volunteered to spray I went out and got Glade air freshener.
And the Pool was not open and looked like it hadn’t been in a while. Looking out of my window the backside of the property was overgrown- no landscaping. Small sitting area out front had torn/ ripped mesh in the seats.
Not your typical Comfort Inn
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酒店回复: Thank you so much for your kind words about our staff, cleanliness, and breakfast — we truly appreciate your positive feedback in those areas. We're also grateful for your honest comments regarding the odor in common areas, the condition of the pool, and exterior maintenance. We understand how these issues impacted your overall experience, and we apologize for not meeting the standards you expected. Your feedback has been shared with our team, and we are working on improvements. We hope to have the chance to welcome you back for a much better stay in the future.Warm Regards Comfort Inn Columbia West
3.0分
家庭亲子
The room was as clean as they could make it. It said it was non smoking, but it smelled of a bit smokey. Other than that, everything else was fine.
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酒店回复: Thank you for your feedback and for choosing to stay with us. We're glad to hear that overall you had a positive experience and that the room met your expectations in terms of cleanliness.We do apologize for the lingering smoke smell — our property is non-smoking, and we work hard to enforce that policy. That said, we understand how unpleasant that can be and will continue to improve our efforts in thoroughly airing out and refreshing our rooms when needed.We appreciate your comments and hope to welcome you back for an even better stay in the future.Warm Regards ManagerComfort inn Columbia West
1.0分
其他
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Horrible experience! There were lots of roaches, water stain on the ceiling, room smelled moldy, stained tub, dirty stains on the seal on the refrigerator, room door handle, lamps, étc. The 1st floor was for overnight local residents, 2nd fl was for construction workers working in the area, 3rd fl is used for customers staying 3 days or more. I was told this information when I informed the desk clerk that I was not having an enjoyable stay in my 3rd fl room.
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酒店回复: We’re truly sorry to hear about your recent experience and appreciate you taking the time to share your feedback. What you described falls far below the standards we strive to provide, and we sincerely apologize for the condition of your room and for the discomfort you experienced.We take all guest concerns seriously, and your comments regarding cleanliness and the condition of the room have been shared with our housekeeping and maintenance teams for immediate correction. Additionally, your report about pest activity and odors is being addressed with our pest control and facilities management teams to ensure the issue is fully resolved.Regarding your comments about floor assignments, we want to clarify that our guests are not categorized by the duration of their stay or occupation. All guests are equally valued, and room assignments are based on availability and booking details. We apologize if there was any misunderstanding during your conversation with our front desk team.We understand your disappointment and would welcome the opportunity to speak with you further and make this right. Please feel free to contact us directly at [phone/email].Thank you again for your feedback — it helps us improve, and we hope to have the opportunity to better serve you in the future.Warm Regards ManagerComfort inn Columbia West
房间很脏，有很多小动物，看起来像小蟑螂，有香烟味，而且很潮湿，垃圾桶里有垃圾。接待员非常生气，甚至听不到自己说话的声音。事实上我不推荐它，这是一次糟糕的住宿，好处是只住一晚。
真是令人失望。 我不会推荐这个机构。
好的
Breakfast was not good at all. Food not available in most areas by 8:00am. Refills came very slowly. Kuice machine and decaf coffee machine were out of order.
Roach on door when we closed it turned on the light to the night stand and 2 roaches went crawling! Disgusting! Went straight to front desk and got money back canceled the reservation.
First off tv remote didn’t work not to big of a deal, then we found cigarette butts on the floor below the bed. The beds were advertised as queens but two people could barely fit in a bed. The shower walls were peeling and black mold was visible.
They were out of towels and when asked about when they would get more the overnight clerk laughed and said when the women come in and wash some. Keys didn’t work on first room so had to switch rooms. Then the phone didn’t work to call operator in new room. The bed was so hard it made my back hurt. I will not be using this location again.
5 stars-Great staff.
5 stars-My room was spotless. Everything clean.
5 stars- Breakfast was very good.
But… smell of the lobby, the hall, the elevator and my room - not good. Though the desk attendant volunteered to spray I went out and got Glade air freshener.
And the Pool was not open and looked like it hadn’t been in a while. Looking out of my window the backside of the property was overgrown- no landscaping. Small sitting area out front had torn/ ripped mesh in the seats.
Not your typical Comfort Inn
The room was as clean as they could make it. It said it was non smoking, but it smelled of a bit smokey. Other than that, everything else was fine.
Horrible experience! There were lots of roaches, water stain on the ceiling, room smelled moldy, stained tub, dirty stains on the seal on the refrigerator, room door handle, lamps, étc. The 1st floor was for overnight local residents, 2nd fl was for construction workers working in the area, 3rd fl is used for customers staying 3 days or more. I was told this information when I informed the desk clerk that I was not having an enjoyable stay in my 3rd fl room.