酒店回复: Thank you for your feedback. We’re disappointed to hear that our room didn’t meet your expectations. While we’re glad it served your needs for the night, your comments will help us focus on the areas that need attention. If there is any chance to welcome you back and change your perceptions, we'd be grateful for it.
4.0分
商务出差
原文
翻译提供方：Google
走廊里有股霉味。房间很舒服。入口处的灯坏了。我们订了两间房，其中一间的毛巾有污渍。
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酒店回复: Thank you for sharing your experience with us. We appreciate you staying and are glad the room itself felt comfortable for your visit. Your notes about the hallway, lighting, and the towel issue are helpful, and we will review them with our team to ensure a smoother stay moving forward.
5.0分
商务出差
Friendly staff. Great location and price. Very happy with my stay and highly recommend this hotel for anyone needing to stay in downtown Springfield.
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酒店回复: Thank you so much for your wonderful review! We’re delighted to know you had such a great stay and that your time in downtown Springfield was enjoyable. It means a lot that you would recommend us, and we look forward to welcoming you back soon!
5.0分
其他
The staff was very nice and the front desk young man Peter is awesome and the housekeeping manager Pat was very helpful and fast
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酒店回复: Thank you for taking the time to share your experience. We are delighted to hear you deemed our staff so nice and welcoming during your stay. We are especially pleased to know that Peter made such a positive impression and that Pat was helpful and quick to assist. We will be sure to pass along your kind words, and we look forward to welcoming you back to State House Inn, Trademark Collection by Wyndham again soon.
2.0分
商务出差
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I only put this because the room had no heat. It was a cold night in October. For the most part the hotel was fine. But I couldn’t give it a higher rating bc of lack of heat.
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酒店回复: Thank you for sharing your feedback with us. We’re sorry to hear that your room’s heating system wasn’t working properly during your stay. We understand how uncomfortable that must have been, especially on a cold October night. Your comments have been shared with our maintenance team to ensure this issue is promptly addressed. We’re glad to know that, aside from this, the rest of your stay went smoothly, and we hope you’ll consider staying with us again in the future.
5.0分
商务出差
This is my go to when I am in the area! Convenient and clean. Βreakfast could be better. Options are very limited.
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酒店回复: Thank you for your continued loyalty! We're glad you find the hotel convenient and clean. Your feedback on the breakfast options is appreciated and will be shared with our team. We look forward to welcoming you back to State House Inn, Trademark Collection by Wyndham on your next visit!
4.0分
商务出差
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The area for it being downtown was very run down. You have to travel for restaurants, cafes coffee shops bars. Not much there. Definitely not the hotels fault. The complimentary breakfast really needs to offer a little more then just a waffle and some toast or dry cereal and a banana. Especially for a Saturday or Sunday morning. Room was clean and nice. Staff were very friendly.
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酒店回复: Thank you for sharing your feedback. We are pleased to hear that you enjoyed our clean accommodations and friendly service during your stay. However, we apologize for any concerns and appreciate your suggestions regarding breakfast, which have been shared with our team for review. If you have questions or need assistance during a future visit, please let us know. We are always happy to help. It was a pleasure having you as our guest, and we look forward to welcoming you back soon to State House Inn, Trademark Collection by Wyndham.
3.0分
情侣出游
The staff was amazing but the property is run down. No refrigerator or microwave, no iron, hard bed,
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酒店回复: Thank you for sharing your feedback. We’re glad to hear you found our team amazing and appreciate your kind words about their service. However, we’re sorry to learn that other aspects of your stay did not meet expectations. We understand how important comfort and in-room amenities are, and your comments will be shared with our management team as we continue to make improvements to the property. We value your input and hope you’ll consider staying with us again in the future so we can provide a more comfortable experience.
5.0分
其他
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Charles at checkin and the rest of the staff were super friendly and made us feel very welcome.
The bed was very comfortable and the shower was lovely and hot.
Breakfast was a bit lacking but that had been explained before I booked. What we had was sufficient for our needs so an observation and not a complaint.
Easy parking downtown and walking distance to the bars.
Would happily stay here again.
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酒店回复: Thank you for sharing such a kind review. Charles and the rest of our team will be so pleased to know their warm welcome helped start your stay on a great note, and it is wonderful that a comfortable bed, a hot shower, and the convenient downtown location all contributed to a smooth visit. Your comment about breakfast is appreciated and will be shared with our internal team so those morning offerings continue to improve. It would be a pleasure to welcome you again whenever your travels bring you back to our area.
这家酒店看起来性价比不错，但我们遇到了一个大问题。试了好几次，甚至连工作人员都无法让房卡正常使用。酒店给我们换了另一个房间，但不幸的是，我们无法拿到药品、女性卫生用品、洗漱用品以及食物/水。我因此扣除了服务评分，因为我们一直没有收到何时会有维修人员来帮助我们的更新。Trip.com客服反映，当他们尝试帮助我们时，酒店没有人接听电话。直到我询问，我们才被告知房间要到第二天早上才能打开。结果，我不得不出去购买必需品。尽管造成了不便和花费，Trip.com却只提供了5美元的硬币作为补偿，这令人无法接受。酒店表示他们会将款项退回到我们的卡上，但由于我们是通过Trip预订的，他们也无能为力。
尽管如此，工作人员还是很有礼貌和专业的，一位工作人员甚至借给我们一根手机充电线，我们对此表示感谢。
房间本身很干净，床非常舒服，这是这次住宿最好的一点。
早餐：我不推荐早餐。提供的餐点和其他酒店大同小异，但制作似乎是薄弱环节。例如，香肠看起来像是刚解冻的，比室温还凉。鸡蛋水水的，里面有棕色的块状物，可能是底部烧焦了。
总结：我们的需求很简单，如果没有房卡和早餐的问题，这会是一次不错的体验。令人担忧的是，酒店在紧急情况下竟然没有办法进入房间。
这家酒店网上的照片跟实际情况完全不符。说实话，看到照片那么漂亮，我当时还挺惊讶它居然这么便宜。到了之后，我才明白它为什么这么便宜。一切都让人提不起兴趣。感觉他们很努力地想提升档次，但最终还是失败了。房间里有一股霉味，所有东西都感觉很脏。就连相框都没有盖子。如果只是去芝加哥的路上随便住一晚，倒也凑合，但我肯定不会再来了。
走廊里有股霉味。房间很舒服。入口处的灯坏了。我们订了两间房，其中一间的毛巾有污渍。
Friendly staff. Great location and price. Very happy with my stay and highly recommend this hotel for anyone needing to stay in downtown Springfield.
The staff was very nice and the front desk young man Peter is awesome and the housekeeping manager Pat was very helpful and fast
I only put this because the room had no heat. It was a cold night in October. For the most part the hotel was fine. But I couldn’t give it a higher rating bc of lack of heat.
This is my go to when I am in the area! Convenient and clean. Βreakfast could be better. Options are very limited.
The area for it being downtown was very run down. You have to travel for restaurants, cafes coffee shops bars. Not much there. Definitely not the hotels fault. The complimentary breakfast really needs to offer a little more then just a waffle and some toast or dry cereal and a banana. Especially for a Saturday or Sunday morning. Room was clean and nice. Staff were very friendly.
The staff was amazing but the property is run down. No refrigerator or microwave, no iron, hard bed,
Charles at checkin and the rest of the staff were super friendly and made us feel very welcome.
The bed was very comfortable and the shower was lovely and hot.
Breakfast was a bit lacking but that had been explained before I booked. What we had was sufficient for our needs so an observation and not a complaint.
Easy parking downtown and walking distance to the bars.
Would happily stay here again.