I had a reservation thru travelocity and when I got there at 5pm they did not have my room! The front desk didn't care, the only response was they had nothing available. Meanwhile my family and I had to drive two hours away to find an available room!
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酒店回复: We’re truly sorry to hear about the experience you had with your reservation. We understand how frustrating this must have been, especially while traveling with your family. Your feedback has been shared with our team so we can review what happened and work to prevent this from occurring in the future.
5.0分
家庭亲子
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its not 5 star so dont expect that but it is comfortable. its easy to walk the town from here. The backdrop is beautiful. Some places are just fun to stay at, this is one of them.
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酒店回复: Thank you for sharing your kind words. We’re glad you found your stay comfortable and enjoyed the beautiful surroundings and convenient location. We’re happy to know you had a fun experience with us and hope to welcome you back soon!
5.0分
情侣出游
We enjoyed our stay and slept very well during our stay. Great location and very quiet. Would stay here again!
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酒店回复: Thank you for sharing your wonderful feedback! We’re so pleased to know that you enjoyed your stay with us, found the location convenient, and were able to get a restful night’s sleep in a quiet setting. Our team takes pride in providing a relaxing and comfortable experience for all our guests, and it’s rewarding to hear that reflected in your stay. We truly appreciate your kind words and look forward to welcoming you back to Quality Inn Ouray whenever your travels bring you to the area again.
3.0分
其他
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Check in didn’t go smooth, weird smell, super strong in bathroom, then office called cause we had fan on from smell, and told us to turn fan off, got headache from smell. Breakfast was out of most items, took almost 30 min to restock coffee. It was busy weekend, might be better on a different weekend, just from smell alone in 114 I would not go back
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酒店回复: Thank you for sharing your feedback. I’m truly sorry to hear that your experience did not meet expectations.The check-in issue appears to have stemmed from incorrect room details sent by the third-party website you used, but our front desk team was actively trying to assist and accommodate you upon arrival.Regarding the fan, we asked for it to be turned off as it was causing noise disturbances for the room above. I regret that this added to your discomfort, especially with the odor you experienced.As for breakfast, we understand it was a busy weekend, but we did have coffee available throughout service — including an additional station near the waffle machine. Our team was replenishing items regularly and did not experience a 30-minute delay in refilling coffee.We genuinely value your feedback and will continue to work on improving. I hope you’ll consider giving us another opportunity in the future.
3.0分
家庭亲子
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Was quite average, honestly nothing bad to complain about, but it’s not amazing either. Breakfast is ok, don’t expect anything outstanding, and the restaurants around are significantly better. If you just need to stay somewhere for the night, you could do somewhere a lot worse than here, plus it’s quite close from Main Street.
酒店回复: Thank you for leaving us an review.
4.0分
其他
Quiet area, easy walk to main drag. Breakfast had eggs, sausage and waffles and was good.
酒店回复: Thank you for leaving us a review.
4.0分
家庭亲子
It was overpriced for what we got. The Staff was great but the overall condition of this motel could use a face lift
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酒店回复: Thank you for taking the time to share your feedback. We're very glad to hear that you found our staff to be great — providing warm and attentive service is something we take pride in.We’re sorry to hear that the overall condition of the motel did not meet your expectations and that you felt it was not a good value for the price. Your comments are important to us, and we’re currently reviewing areas where improvements can be made to enhance the guest experience.We appreciate your honest input and hope to have the opportunity to welcome you back in the future with a refreshed experience.
这是我们这次旅行中住过的最好的酒店之一。办理入住手续非常迅速和热情。我们作为宠物主人受到了欢迎，这非常重要，因为有些地方号称对宠物友好，但实际上却表现得好像他们宁愿你没有宠物一样。既然如此，他们为什么要说对宠物友好呢？这个地方非常热情友好。房间干净舒适。我们肯定会再来。汽车旅馆离市中心很近。这个地方非常棒。
很棒的小酒店。员工很友好，房间很干净！早餐也很好！
很棒的地方，早餐也很赞。
I had a reservation thru travelocity and when I got there at 5pm they did not have my room! The front desk didn't care, the only response was they had nothing available. Meanwhile my family and I had to drive two hours away to find an available room!
its not 5 star so dont expect that but it is comfortable. its easy to walk the town from here. The backdrop is beautiful. Some places are just fun to stay at, this is one of them.
We enjoyed our stay and slept very well during our stay. Great location and very quiet. Would stay here again!
Check in didn’t go smooth, weird smell, super strong in bathroom, then office called cause we had fan on from smell, and told us to turn fan off, got headache from smell. Breakfast was out of most items, took almost 30 min to restock coffee. It was busy weekend, might be better on a different weekend, just from smell alone in 114 I would not go back
Was quite average, honestly nothing bad to complain about, but it’s not amazing either. Breakfast is ok, don’t expect anything outstanding, and the restaurants around are significantly better. If you just need to stay somewhere for the night, you could do somewhere a lot worse than here, plus it’s quite close from Main Street.
Quiet area, easy walk to main drag. Breakfast had eggs, sausage and waffles and was good.
It was overpriced for what we got. The Staff was great but the overall condition of this motel could use a face lift