There was so much laundry outside in garbage bags it seemed so unsanitary. Also, the breakfast was super disappointing; very dirty, no juices, and the food seemed like it sat out for hours. Do not recommend!!
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the experience you had during your stay. The concerns you mentioned do not reflect the standards we aim to uphold.The laundry bags you saw were part of a scheduled pickup, but we understand how this may have appeared and will be adjusting our process to ensure it is handled more discreetly. We’re also very sorry to hear about your breakfast experience — cleanliness and freshness are priorities for us, and we will be reviewing this with our team immediately to make sure it does not happen again.We truly appreciate you bringing these issues to our attention and apologize that we fell short. Your comments will help us improve moving forward. If you choose to stay with us again, we would like the opportunity to provide you with a much better experience.
5.0分
朋友出游
Great experience from check in to check out! Comfy beds. Great breakfast options. Great location in town
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酒店回复: Thank you so much for your wonderful review! We’re delighted to hear you had a great experience from check-in to check-out and enjoyed our comfy beds, breakfast, and convenient location. We truly appreciate your kind words and hope to welcome you back again soon!
2.0分
其他
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The room and property was clean. Breakfast was better than most. Staff was polite. The downside was that our toilet wouldn’t flush and we had to use the plunger all night. The only after hours number to call was for being locked out of your room. Staff member came the next morning and used the plunger also, told us he had maintenance coming the next day, which did us no good. Everything was was fine. I understand things happen but this was disappointing.
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酒店回复: Thank you for sharing your detailed feedback. We’re glad you enjoyed our clean rooms, breakfast, and polite staff, but we’re very sorry about the plumbing issue you experienced. We understand how inconvenient that must have been and appreciate your patience. Your comments have been shared with our maintenance team to help ensure this doesn’t happen again.
2.0分
其他
Very dirty. Bathtubs need cleaning and repair. Total neglect. Such a beautiful town but the Inn was a disappointment. Sorry I stayed there.
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酒店回复: We’re very sorry to hear that your stay did not meet expectations. Cleanliness and maintenance are top priorities for us, and we regret that we fell short during your visit. Your feedback has been shared with our housekeeping and maintenance teams for immediate attention. Thank you for letting us know.
5.0分
其他
We were impressed with this hotel for our first visit to Ouray. Highly recommend it and will definitely stay again when we return to Ouray.
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酒店回复: Thank you so much for your wonderful feedback! We’re thrilled to hear you enjoyed your first visit to Ouray and that you’d stay with us again. We look forward to welcoming you back on your next trip
1.0分
家庭亲子
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I had a reservation thru travelocity and when I got there at 5pm they did not have my room! The front desk didn't care, the only response was they had nothing available. Meanwhile my family and I had to drive two hours away to find an available room!
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酒店回复: We’re truly sorry to hear about the experience you had with your reservation. We understand how frustrating this must have been, especially while traveling with your family. Your feedback has been shared with our team so we can review what happened and work to prevent this from occurring in the future.
5.0分
家庭亲子
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its not 5 star so dont expect that but it is comfortable. its easy to walk the town from here. The backdrop is beautiful. Some places are just fun to stay at, this is one of them.
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酒店回复: Thank you for sharing your kind words. We’re glad you found your stay comfortable and enjoyed the beautiful surroundings and convenient location. We’re happy to know you had a fun experience with us and hope to welcome you back soon!
这是我们这次旅行中住过的最好的酒店之一。办理入住手续非常迅速和热情。我们作为宠物主人受到了欢迎，这非常重要，因为有些地方号称对宠物友好，但实际上却表现得好像他们宁愿你没有宠物一样。既然如此，他们为什么要说对宠物友好呢？这个地方非常热情友好。房间干净舒适。我们肯定会再来。汽车旅馆离市中心很近。这个地方非常棒。
很棒的小酒店。员工很友好，房间很干净！早餐也很好！
很棒的地方，早餐也很赞。
There was so much laundry outside in garbage bags it seemed so unsanitary. Also, the breakfast was super disappointing; very dirty, no juices, and the food seemed like it sat out for hours. Do not recommend!!
Great experience from check in to check out! Comfy beds. Great breakfast options. Great location in town
The room and property was clean. Breakfast was better than most. Staff was polite. The downside was that our toilet wouldn’t flush and we had to use the plunger all night. The only after hours number to call was for being locked out of your room. Staff member came the next morning and used the plunger also, told us he had maintenance coming the next day, which did us no good. Everything was was fine. I understand things happen but this was disappointing.
Very dirty. Bathtubs need cleaning and repair. Total neglect. Such a beautiful town but the Inn was a disappointment. Sorry I stayed there.
We were impressed with this hotel for our first visit to Ouray. Highly recommend it and will definitely stay again when we return to Ouray.
I had a reservation thru travelocity and when I got there at 5pm they did not have my room! The front desk didn't care, the only response was they had nothing available. Meanwhile my family and I had to drive two hours away to find an available room!
its not 5 star so dont expect that but it is comfortable. its easy to walk the town from here. The backdrop is beautiful. Some places are just fun to stay at, this is one of them.