酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We are truly sorry to hear about the neglected condition and unpleasant smell you experienced in your room. This is certainly not the standard we strive to provide, and we regret that this impacted your stay with us.Please know that your comments have been shared with our housekeeping and maintenance teams so the issue can be addressed immediately and prevented in the future.We appreciate you bringing this to our attention, and we hope we’ll have the opportunity to welcome you back for a much better experience.
5.0分
其他
原文
翻译提供方：Google
都好
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酒店回复: Dear Daniel,Thank you for the great review! We’re happy to hear everything was “all good” during your stay. It’s always a pleasure to know our guests had a smooth and enjoyable experience.We look forward to welcoming you back again soon!
4.0分
家庭亲子
Room was a bit dusty, but was clean otherwise. Was easy check in and check out. Lots of restaurants in walking distance.
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酒店回复: Dear Amanda,Thank you for sharing your feedback. We’re glad to hear that your check-in and check-out were smooth and that you enjoyed the convenience of having many restaurants within walking distance.We appreciate your note about the room being a bit dusty. While we’re pleased it was otherwise clean, we will review this with our housekeeping team to ensure more thorough attention to detail moving forward.Thank you again for staying with us, and we hope to welcome you back for an even better experience.
4.0分
其他
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Actually had microwave in room as advertised. Vinyl flooring in rooms which I loved. Breakfast included. $50 deposit for stay. Has a fitness center but the treadmill needs to be serviced as it does not work properly and is a safety hazard.
5.0分
商务出差
Place was very nice but Travelocity did not secure the room I paid for. Receptionist was very helpful securing me a room.
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酒店回复: Dear Joseph,Thank you for your kind words and for sharing your experience. We’re glad to hear you enjoyed the property and that our front desk team was able to assist you in securing a room despite the booking issue.While we regret the inconvenience caused by the third-party reservation, we’re happy our staff could help make things right. Your recognition means a lot, and we hope to welcome you back for an even smoother stay in the future.
5.0分
其他
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Comfortable Property
The room was clean and sufficient. The staff were sweet & accommodating. I didn’t have an issue with parking. Breakfast could’ve been a bit better as far as options. I would’ve liked to see some fresh fruit and a different selection of pastries, however there was a plethora of restaurants around me that were walking distance so it balanced out.
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酒店回复: Dear Shebah,Thank you for taking the time to share your experience. We're so glad to hear that you found the room clean and comfortable, and that our team made you feel welcome your kind words mean a lot to us!We also appreciate your comments about breakfast. Your suggestions regarding fresh fruit and a wider pastry selection are helpful, and we'll certainly take them into consideration as we continue to improve our offerings.It's great to hear the convenient location and easy parking added to your stay. We hope to welcome you back again soon!
1.0分
商务出差
found crack pipe in the room on top of bed and front desk did not do nothing about it
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酒店回复: Dear Juan,We are deeply troubled by the situation you described and sincerely apologize for what you encountered. Finding any unsafe or inappropriate item in a guest room especially something as serious as this is completely unacceptable and far below our standards.It is also concerning that the initial response from our team did not reflect the seriousness of the matter. Please know that the front desk has already escalated this incident to our housekeeping leadership for immediate review, and we are addressing this internally to ensure proper procedures are followed at all times.Your safety and comfort are extremely important to us, and we regret that we did not provide the secure and attentive experience every guest deserves. Thank you for bringing this to our attention so we can take the necessary corrective actions.
4.0分
情侣出游
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I was a little skeptical of how clean the room would be when I smelled the hallway on the second floor upon getting off the elevator, but I was pleasantly surprised. The room was pretty clean, bathroom especially was great. I've been to more expensive hotels that I find hairs in the bathroom still. Not the case here. Breakfast was just okay, but it was there, hot, and free with the stay. I would stay here again.
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酒店回复: Dear Kennedi,Thank you for taking the time to share your experience with us.We’re glad to hear that your room especially the bathroom exceeded your expectations, and we truly appreciate your kind words about our cleanliness standards. Our housekeeping team works hard to ensure every room is spotless, and your comments are a wonderful recognition of their efforts.We also appreciate your honest feedback regarding the hallway and breakfast. We'll certainly look into the hallway concern and continue working on ways to improve our breakfast offerings.It’s great to know you’d consider staying with us again we look forward to welcoming you back in the future!
环境特别好的酒店，附近美食多，距离商场近，租车很方便，加油站也近，银行ATM也近，前台小姐姐，漂亮心善，耐心解答顾客所有问题!
干净、便捷又舒适。
房间疏于照管，而且有异味。
都好
Room was a bit dusty, but was clean otherwise. Was easy check in and check out. Lots of restaurants in walking distance.
Actually had microwave in room as advertised. Vinyl flooring in rooms which I loved. Breakfast included. $50 deposit for stay. Has a fitness center but the treadmill needs to be serviced as it does not work properly and is a safety hazard.
Place was very nice but Travelocity did not secure the room I paid for. Receptionist was very helpful securing me a room.
Comfortable Property
The room was clean and sufficient. The staff were sweet & accommodating. I didn’t have an issue with parking. Breakfast could’ve been a bit better as far as options. I would’ve liked to see some fresh fruit and a different selection of pastries, however there was a plethora of restaurants around me that were walking distance so it balanced out.
found crack pipe in the room on top of bed and front desk did not do nothing about it
I was a little skeptical of how clean the room would be when I smelled the hallway on the second floor upon getting off the elevator, but I was pleasantly surprised. The room was pretty clean, bathroom especially was great. I've been to more expensive hotels that I find hairs in the bathroom still. Not the case here. Breakfast was just okay, but it was there, hot, and free with the stay. I would stay here again.